2 customer experience representative jobs found in Peoria Heights, IL

The hybrid Claims Support Representative is the first point of contact for customers initiating insurance claims.  This role is responsible for managing customer inquiries and claim submissions, ensuring accuracy and efficiency in the intake process. This crucial step sets the foundation for the claims management journey and plays a key role in shaping overall customer experience. Your Impact: Customer Interaction: Respond promptly to customer inquiries, address concerns with professionalism, and provide clear guidance throughout the claims filing process. Act as the primary point of contact, ensuring a seamless customer experience until the claim is successfully submitted to the carrier for processing. Claim Processing: Receive, review, and process insurance claim documents for carriers, ensuring accuracy and compliance with company policies and procedures. For certain carriers, this role involves directly entering benefits into their CRM system, requiring...

- As Agency Specialist, you play a crucial role in ensuring smooth operations within agency support, billing/accounting, and bond types/forms creation departments. This position requires meticulous attention to detail, excellent communication skills, and the ability to handle multiple responsibilities efficiently. The primary focus is to provide vital support to all departments and our customers while ensuring adherence to the company’s established practices, policies, and procedures. Key Accountabilities/Deliverables:   Agency Support: Monitor Surety Support inbox for agency inquiries, providing prompt and courteous assistance. Collaborate with other departments to resolve appointment-related issues and inquiries. Manage agency appointments, ensuring all necessary documentation is completed accurately and in a timely manner. Maintain agency databases and records, keeping them updated with the latest information and changes. Manage mailing...