3 jobs found in Peoria Heights, IL

The onsite Claims Support Representative is the first point of contact for customers initiating insurance claims.  This role is responsible for managing customer inquiries and claim submissions, ensuring accuracy and efficiency in the intake process. This crucial step sets the foundation for the claims management journey and plays a key role in shaping overall customer experience. Your Impact: Customer Interaction: Respond promptly to customer inquiries, address concerns with professionalism, and provide clear guidance throughout the claims filing process. Act as the primary point of contact, ensuring a seamless customer experience until the claim is successfully submitted to the carrier for processing. Claim Processing: Receive, review, and process insurance claim documents for carriers, ensuring accuracy and compliance with company policies and procedures. For certain carriers, this role involves directly entering benefits into their CRM system, requiring...

- The Surety Systems Analyst will be responsible for managing initiatives to automate processes and enhance efficiencies within the commercial surety division. This role requires a strategic thinker with an understanding of surety operations and automated workflows. The successful candidate will collaborate with cross-functional teams to identify automation opportunities, work on implementation projects, and aid in continuous improvement efforts. Key Accountabilities/Deliverables: Collaborate with teams to assess current processes, and aid in prioritizing initiatives based on potential impact and feasibility. Identify opportunities for process automation, workflow optimization, and technology integration within underwriting, billing, and customer service functions. Aid in integration efforts with existing systems to ensure seamless data flow and process synchronization. Communicate frequently with internal and external stakeholders to analyze workflows,...

The Helpdesk Technician is responsible for providing technical assistance and support related to computer systems, hardware, and/or software to internal users. Responds to service/incident requests, performs routine operational activities, runs diagnostic programs, isolates problems, and determines and implements solutions. Your Impact: Log and respond to incoming IT service desk calls and service requests/tickets and provide desktop and application support to troubleshoot internal user problems. Diagnose, research, and resolve problems within scope of ability, forward more complex problems to upper-level support providers. Provide ongoing communication to end users regarding issue status. Review incoming electronic service requests for completeness and assign appropriate priority. Handle customer incidents, requests, and complaints with a positive and diplomatic attitude. Execute and monitor batch jobs in accordance with operational schedule or as...