10 client care representative jobs found in Phoenix

The Bilingual Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.  This role requires internet upload and download speeds of at least 80Mbps.   ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls, return phone calls Answer emails from clients, providers and internal referring offices Review previous history of the provider in MedCheck, Scheck and SalesCloud Consult with Supervisor or other departments to clarify answers to inquiries Contact provider to discuss findings at the appropriate level Maintain reports and spreadsheets as needed Additional duties as assigned   KNOWLEDGE & SKILLS: Knowledge of Workers Compensation fee schedules and regulations Effective verbal and written communication skills Good organizational skills and ability to...

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency:  English (Required) Work Shift: 1st Shift (United States of America) Please review the following job description: Drive sales growth and maintain strong client relationships with employee benefit brokers and consultants, stop loss carriers, and various clinical point solutions providers. Responsible for understanding client’s needs, assessing risk profiles, and recommending tailored solutions to protect their financial interests.  This is role is remote; however, it will require travel and in person meetings...

This role provides support to customers (insureds, clients, advisors, partners and agencies), as well as internal and external business partners. Continually develops (or evolves) knowledge and skills necessary to provide expected support. Understands and maintains key performance indicators while living our company values. Position Compensation Range: $25.00 - $36.77 Pay Rate Type: Hourly Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Independently serves as first point of contact for customers (insureds, agents, clients, advisors, or other relationship partners) regarding service issues, assists in troubleshooting issues, and enter complex service requests into appropriate systems for resolution by appropriate service partners. Educates clients and advisors directly on newly enacted services, systems or procedures, as they arise,...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Senior Placement Analyst to join our growing team in Phoenix, AZ .  The Senior Placement Analyst will coordinate marketing efforts with competing insurance companies on an account-by-account basis in a support role for sales and customer service teammates. Responsible for reviewing, analyzing, and improving upon quotes received and evaluating and negotiating coverage and price for both renewal and prospective business. This individual may also monitor the work of assistants and other support positions. How You Will Contribute Coordinate the procurement of alternative quotes and carrier options to retain existing insurance programs. Analyze market information to develop, design, and implement creative strategies for sales team members. Review and recognize areas for improvement in existing...

Essential Functions Assist clients with claim reporting by collecting relevant information and submitting on their behalf. Obtain confirmation of new claims including claim number and adjuster assignment. Effectively utilize MJ’s client management system and document management system in order to appropriately document claim activity. Provide ongoing monitoring of open claims through internal diary system. Obtain status from carrier based on type of claim and severity.  Educate clients on the claim handling process. Address client claim-related concerns and inquiries on a daily on-demand basis. Respond to pre-determined internal inquiries, obtaining and relaying information as requested. Assist with formal client onboarding to include tailored form creation and carrier website access and training. Complete annual checkup of special handling guidelines per client Collaborate with and support the Commercial Claim team.       Technical Functions...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim, Legal Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program,...

COMPANY PURPOSE: The MJ Companies exists to inspire the success, fulfillment, and wellbeing of each person we serve: our associate and their families, business partners, clients, and the community. This statement drives everything we do, and we are committed to your personal fulfillment and professional success. CORE VALUES Passionate: + Shows genuine enthusiasm for their work and MJ’s mission + Goes above and beyond to meet or exceed goals. + Demonstrates a strong commitment to personal and team success. + Actively seeks opportunities to contribute and improve processes. Inspiring: + Leads by example, motivating others to reach their potential. + Provides positive feedback and encouragement to team members. + Shares knowledge and experiences to help the team grow. + Demonstrates integrity and builds trust through actions and words. Curious: + Asks thoughtful questions and seeks to understand different perspectives. + Continuously pursues learning and...

COMPANY PURPOSE: The MJ Companies exists to inspire the success, fulfillment, and wellbeing of each person we serve: our associate and their families, business partners, clients, and the community. This statement drives everything we do, and we are committed to your personal fulfillment and professional success. CORE VALUES Passionate: + Shows genuine enthusiasm for their work and MJ’s mission + Goes above and beyond to meet or exceed goals. + Demonstrates a strong commitment to personal and team success. + Actively seeks opportunities to contribute and improve processes. Inspiring: + Leads by example, motivating others to reach their potential. + Provides positive feedback and encouragement to team members. + Shares knowledge and experiences to help the team grow. + Demonstrates integrity and builds trust through actions and words. Curious: + Asks thoughtful questions and seeks to understand different perspectives. + Continuously pursues learning and...

Position Summary RT Specialty is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers’ compensation, providing creative solutions to retail brokerage firms. We define ourselves through our superior execution on behalf of our clients, which has established us as a leader in the industry. As an independent wholesale broker, we are a critical intermediary in the distribution channel from insurance carriers and retail brokers. This Account Executive serves as a strategic partner to internal teams by staying informed on market trends and providing actionable insights into client needs and behaviors. Through close collaboration, the individual helps shape client strategies and supports decision-making with relevant market intelligence. The Account Executive is responsible for assisting the Broker team in executing trades, managing accounts, and...

Position Summary RT Specialty is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers’ compensation, providing creative solutions to retail brokerage firms. We define ourselves through our superior execution on behalf of our clients, which has established us as a leader in the industry. As an independent wholesale broker, we are a critical intermediary in the distribution channel from insurance carriers and retail brokers. This Account Executive serves as a strategic partner to internal teams by staying informed on market trends and providing actionable insights into client needs and behaviors. Through close collaboration, the individual helps shape client strategies and supports decision-making with relevant market intelligence. The Account Executive is responsible for assisting the Broker team in executing trades, managing accounts, and...