19 customer experience representative jobs found in Phoenix, AZ

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Programs Associate Account Coordinator to join our Commercial Lines team in Phoenix, AZ! The Programs Associate Account Coordinator supports the service and management of customer accounts by assisting with certificates of insurance, ID cards, and evidence of property insurance. This role also processes change requests, endorsements, audits, and claims, while maintaining accurate documentation, updating spreadsheets, and ensuring timely follow-up to support business production and retention. How You Will Contribute: Issue certificates of insurance and evidences of property insurance. Issue ID cards. Order loss runs and experience mods from current carriers. Order MVRs when required for wholesalers. Process change requests, endorsements, and invoice agency bill items....

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Personal Lines Sales Executive to join our team in Phoenix, AZ! The Personal Lines Sales Executive is responsible for driving new business growth by identifying prospects, building relationships with key decision-makers, developing customized sales strategies, and collaborating with internal teams to ensure seamless client onboarding and retention. How You Will Contribute: Prospect, develop, propose, and bind new business. Actively pursue new client prospects through telemarketing, networking, and personal referrals. Renew existing clients every year. Assist in the collection of required coverage information and necessary deposit and renewal premiums. Maintain the proper documentation for existing and prospective clients. Oversee all aspects of your new clients with the...

CopperPoint has an exciting opportunity for an Executive Underwriter. This role supports the achievement of short- and long-term business strategies by driving profitable growth through sound underwriting practices and effective agency marketing within an assigned territory. Partnering closely with Business Development, the Executive Underwriter develops and strengthens agency relationships while applying advanced technical underwriting expertise to complex commercial risks. This position also serves as a mentor and technical resource, providing training, coaching, and development to Underwriters and Senior Underwriters to support team performance and underwriting excellence.   Job Responsibilities: Analyzes all lines accounts to make sound decisions based on individual risk characteristics, exposure analysis, hazard recognition and controls. Adheres to individual authority levels. Prices business according to company underwriting and pricing guidelines....

CopperPoint has an exciting opportunity for a Sr. Underwriter II - Large Accounts. This role supports the achievement of short- and long-term business strategies by driving profitable growth through sound underwriting practices and effective agency marketing within an assigned territory. Partnering closely with Business Development, the Sr. Underwriter II applies advanced technical underwriting expertise to manage a larger book of business and more complex commercial accounts while building strong agency relationships. This position also serves as a mentor and technical resource, providing training, coaching, and development to less experienced team members to support underwriting excellence.   Job Responsibilities: Analyzes commercial lines accounts to make sound decisions based on individual risk characteristics, exposure analysis, hazard recognition and controls. Adheres to individual authority levels. Prices business according to company underwriting and...

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.  This role will primarily focus on supporting the area of liability claims but does not perform the functions of a Claims Adjuster. Success in this position requires strong attention to detail, sound judgment, the ability to prioritize competing demands, and a commitment to accuracy and timeliness. This role requires internet upload and download speeds of at least 80Mbps and candidate must reside in Phoenix, AZ area.   ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Receive, review, and process liability claim submissions received through email, fax, telephone, and other designated intake channels Meet established daily productivity and email-processing goals while maintaining quality and accuracy standards Answer emails from...

CopperPoint has an exciting opportunity for a Sr. Underwriter I in Phoenix, AZ, Texas, or Nevada. In this role, you'll support short- and long-term business strategies by making sound underwriting decisions and partnering with your Business Development representative to drive profitable growth across your assigned territory. You'll apply advanced technical underwriting expertise to evaluate risk, strengthen agency relationships, and achieve profit and growth objectives while also mentoring, coaching, and developing less experienced underwriters to support a collaborative, high-performing team.   Job Responsibilities: Analyzes middle market workers compensation accounts to make sound decisions based on individual risk characteristics, exposure analysis, hazard recognition and controls. Adheres to individual authority levels. Prices business according to company underwriting and pricing guidelines. Must balance effective pricing and risk selection that...

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.  This role requires candidates to live in Phoenix, AZ with internet upload and download speeds of at least 80Mbps.   ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls, return phone calls Answer emails from clients, providers and internal referring offices Review previous history of the provider in MedCheck, Scheck and SalesCloud Consult with Supervisor or other departments to clarify answers to inquiries Contact provider to discuss findings at the appropriate level Maintain reports and spreadsheets as needed Additional duties as assigned   KNOWLEDGE & SKILLS: Knowledge of Workers Compensation fee schedules and regulations Effective verbal and written communication skills Good...

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully...

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Senior Commercial Lines Account Manager to join our growing team in Phoenix, AZ! As the main client contact and account coordinator for an assigned book of business, use appropriate judgment and decision-making skills to provide service for customer accounts and transactions, in support of the production and retention of the business. This position is responsible for building, expanding and solidifying relationships with clients at all levels with the company and lead appropriate resources to address the client’s needs, including risk identification and resolution of underwriting or policy issues, accounting issues, claims issues etc. As the Lead Account Executive, you will also be responsible for the training and mentoring of new Teammates. How You Will Contribute:   Service Commercial Accounts...

Description Apply Today – Training Classes Begins July and Aug 2026!   Are you ready to launch a rewarding career in insurance sales? We’re seeking motivated, people-focused individuals to join our Inside Sales Representative team. Secure your spot early for our upcoming 2026 training cohorts and take the first step toward a meaningful, growth‑oriented role.   Key Date: Unlicensed Class: July 27, 2026 Licensed Class: August 10, 2026   Start your journey with us and build a career where your talent and passion for helping others truly make an impact.   As an Inside Sales Representative at Liberty Mutual, you’ll have the tools, training and support you need to succeed from day one. Plus, you’ll enjoy: Generous earning potential Paid licensing and training opportunities Comprehensive benefits Flexible work arrangements Strong work-life balance And more!   Why Liberty Mutual?    Pay Details:...

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.  Job Description The Lender Services Representative plays a key role in a specialized, mortgage servicing environment, supporting lenders by managing borrower and insurance-related inquiries within a high-volume call center setting. This position focuses on assisting customers with mortgage accounts, escrow accounts, property insurance questions, and claims-related concerns. The associate is responsible for delivering high-quality customer service, resolving inquiries efficiently, often within a single interaction, and handling escalated situations with empathy and professionalism. This role requires strong...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. ​ Brown and Brown is seeking a Commercial Lines Associate Account Coordinator to join our growing team in Phoenix, AZ! The Commercial Lines Associate Account Coordinator supports the service and management of customer accounts by assisting with certificates of insurance, ID cards, and evidence of property insurance. This role also processes change requests, endorsements, audits, and claims, while maintaining accurate documentation, updating spreadsheets, and ensuring timely follow-up to support business production and retention. How You Will Contribute: Issue certificates of insurance and evidences of property insurance Issue ID cards Order loss runs Order Experience mods from current carriers Order MVR’s when required for wholesalers Process Change Requests Process Endorsements and invoice any Agency Bill...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Large Group Senior Employee Benefits Account Executive to join our growing team in Phoenix, AZ! The primary responsibility of the Large Group Senior Employee Benefits Account Executive is to manage their assigned book of business with a high level of independence and autonomy. The Senior Employee Benefits Account Executive will have a comprehensive knowledge base of Employee Benefits, including funding mechanisms, compliance requirements, and benefit trends. The Senior Employee Benefits Account Executive is a coach and mentor for the team and uses discretionary judgment on advanced tasks and special projects that support the success of the Employee Benefits Team and the firm. How You Will Contribute:   Work with producers on new business opportunities, including attending initial prospect...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Allstate’s sales organization is growing its virtual workforce, and we are looking for highly motivated individuals that thrive in a fast-paced sales environment and enjoy being rewarded for their efforts. At Allstate, we are committed to offering a reputable product suite that protects people from life’s uncertainties so they can realize their hopes and dreams. As a full-time Insurance Sales Representative, you will:   Engage with active insurance shoppers via inbound/outbound calls, live chat, SMS, and more in a work...

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on...

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.  Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.  When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. SUMMARY : We are seeking a Territory Sales Manager, Commercial (NV/AZ) ​ position who will be responsible for growth of agency relationships to increase profit of GEICO and GEICO-affiliated products within an assigned area of responsibility. Under general direction, responsible for both growing revenue via the maintenance of 120 – 150 truck and commercial specialist accounts (territory). DEVELOPS, TESTS,...

Description Works independently and autonomously on all but the most complex accounts/cases (subject to required process oversight). Underwrites policies within underwriting authority. Makes decisions on whether to accept business by making analytical, data-driven decisions based on data and information provided, including pricing the risk. In parts of North America more likely to underwrite complex/unusual policies - or those of high individual line size - policies assessed will focus on those of high complexity and/or larger size. Responsibilities Manages portfolio of brokers/agents & clients. Leverages market presence and expertise to develop and underwrite profitable business, acting as a representative for Liberty. Has relationships with senior/market-leading brokers and/or key agents. Maintains a strong market presence, including established relationships with agents and brokers. Looks to strengthen these relationships and develop new ones....

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Producer to join our growing team in Phoenix, AZ .  In this role, you will be placed in various departments to assist in those particular activities and duties in order to gain technical knowledge and learn processes and procedures of Brown & Brown. You will also be given various training and educational opportunities during the training program. The overall objective is to be prepared to move into a sales position as a Producer at the conclusion of the training program. How You Will Contribute:   Attend all sales meetings, at the office and off-site Assist Brown & Brown teammates with assigned duties as learning experiences. Become familiar with the Agency Management System. Become familiar with Brown & Brown office procedures. Successfully complete all...