07/14/2026
Job Responsibilities and Requirements In addition to supervisory and coaching duties for the LOA Systems team, this position is responsible for project planning and prioritization of projects. The role is responsible for the data integrity, accurate and efficient operation, and functions of the Matrix Leave System(s), while adhering to Matrix Best Practices. In-depth knowledge of FMLA laws and regulations as well as state leave laws. Project plan and staff for new client implementations and ongoing client leave maintenance. Assist in communicating issues/escalations to Account Managers and/or Implementation Managers and work towards resolution with them. Create new client profiles, configuring policies, loading logos, and correspondence for new clients as well as existing clients adding new policies. Troubleshoot issues reported via work orders. Work as a liaison with Sedgwick for issues as they arise. Test system enhancements prior to roll out,...
Reliance Matrix
Phoenix, AZ
Full Time
