12/19/2025
Position Overview
The Personal Lines Manager is a newly created role designed to scale and optimize the operational execution of the Personal Lines business unit. This position serves as the operational backbone of the team, owning day-to-day service delivery and supporting the Personal Lines team where needed.
This role is ideal for a strong operational leader who thrives in translating strategy into execution, ensuring consistency, accountability, and an elevated client experience across the Personal Lines division.
Key Responsibilities
1. Day-to-Day Team Leadership & Execution
Serve as the primary point of contact for Personal Lines service staff and support teams
Assign, prioritize, and monitor workloads to ensure efficiency and balance
Ensure service standards, response times, and internal SLAs are consistently met
Support onboarding, training, and ongoing performance expectations for team members
Provide guidance and real-time...
The MJ Companies
Phoenix, AZ, USA
