21 customer care advocate jobs found in Plano

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Dynamics 365 Developer to join our team in Plano, TX! The Dynamics 365 Developer is a critical member of the Dynamics Delivery team within Brown & Brown’s Retail Software Engineering organization. You will play a crucial role in the design, development, implementation, and maintenance of business applications built on the Microsoft Dynamics 365 platform. Your focus will be on delivering high-quality software solutions to enhance operational efficiency, streamline processes, and drive business growth. You will work closely with cross-functional teams, including business analysts, designers, architects, agile evangelists, and other developers, to ensure the successful delivery of products that meet business requirements and align with industry best practices. How You Will Contribute:...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a Head of AI & Data Platform Engineering – Specialty Distribution to join our growing team in Plano, TX or Daytona Beach, FL! The Head of AI and Data Platforms is responsible for leading the Specialty Distribution Data and AI Engineering function and defining the strategy, operating model, and execution roadmap for enterprise-grade data and AI products. This role enables the business to consume trusted data, analytics, reporting, insights, automation, and AI solutions that improve decision-making, operational performance, customer experience, and growth. This leader will oversee the design, delivery, governance, and ongoing operation of scalable data platforms, data products, AI solutions, and engineering practices. The role requires a strategic technology leader who can partner with...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a Property Broker to join our growing team in Plano, TX! We are a merit-based company, hard work & performance is recognized & rewarded in this office. High performers for these positions tend to be analytical, intuitive, and possess generally good business instincts & critical thinking skills. How You Will Contribute: Build agent and broker relationships Manage current book of business Provide excellent customer service Seek opportunities to access and cultivate new markets Effectively manage carrier relationships Provide guidance and training to Assistant Broker Review and analyze risks, ensuring all required information is obtained Licenses and Certifications: CIC or CPCU designation Skills & Experience to Be Successful: Bachelor’s...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a Property Broker to join our growing team in Plano, TX! We are a merit-based company, hard work & performance is recognized & rewarded in this office. High performers for these positions tend to be analytical, intuitive, and possess generally good business instincts & critical thinking skills. How You Will Contribute: Build agent and broker relationships Manage current book of business Provide excellent customer service Seek opportunities to access and cultivate new markets Effectively manage carrier relationships Provide guidance and training to Assistant Broker Review and analyze risks, ensuring all required information is obtained Licenses and Certifications: CIC or CPCU designation Skills & Experience to Be Successful: Bachelor’s...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a  Receptionist / First Impressions Ambassador  to join our growing team in Plano, TX!            Bridge Specialty Group is seeking a friendly, organized, and professional Receptionist to join our Plano office. This role serves as the first point of contact for visitors, clients, carriers, and teammates while providing administrative support to ensure the office operates efficiently. The ideal candidate enjoys helping others, thrives in a fast-paced environment, and takes pride in creating a welcoming and professional experience for everyone they interact with.     How You Will Contribute:      Greet and assist visitors, clients, and vendors in a professional and welcoming manner.   Answer, screen, and direct incoming phone calls.   Manage incoming and outgoing mail,...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a  Receptionist / First Impressions Ambassador  to join our growing team in Plano, TX!            Bridge Specialty Group is seeking a friendly, organized, and professional Receptionist to join our Plano office. This role serves as the first point of contact for visitors, clients, carriers, and teammates while providing administrative support to ensure the office operates efficiently. The ideal candidate enjoys helping others, thrives in a fast-paced environment, and takes pride in creating a welcoming and professional experience for everyone they interact with.     How You Will Contribute:      Greet and assist visitors, clients, and vendors in a professional and welcoming manner.   Answer, screen, and direct incoming phone calls.   Manage incoming and outgoing mail,...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The Executive Assistant plays a critical role in maximizing the efficiency and effectiveness of the Executive Managing Director by providing high-level administrative, organizational, and communication support, with a strong emphasis on leveraging technology to streamline workflows. Serving as an extension of the Executive Managing Director, this position requires strong judgment, proactive problem-solving, technical fluency across digital tools and platforms, and the ability to manage sensitive information with absolute confidentiality.   How You Will Contribute:   ·         Act as the main point of contact between the Executive Managing Director and internal/external clients and vendors. ·         Support planning, organizing, and facilitating meetings, including setup and troubleshooting of virtual meeting platforms (e.g., Teams)....

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeing an Associate Director of Voice Services to join our growing team in Plano, TX! The Associate Director of Voice Services will be responsible for leading the vision, design, and operation of our voice and Contact Center technologies. This role will play a critical part in modernizing customer engagement through the adoption of agentic AI and intelligent automation, driving both operational efficiency and enhanced customer experience. How You Will Contribute: Strategic Leadership Define and execute the roadmap for voice and Contact Center technologies aligned with business objectives. Partner with all business units to maximize voice and Contact Center investments, while simplifying technology sprawl Evangelize capabilities and features that can be leveraged across business units Manage vendor...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a  Head of Software Engineering  to join our growing team in Plano, TX .          We are seeking a talented and experienced Head of Software Engineering to join the Bridge Specialty Group IT organization. Reporting to the Divisional CIO, this role will own the delivery, quality, and technical execution of our .NET, Azure-hosted application portfolio. The Head of Software Engineering will lead multiple development teams and the QA/Testing function (manual and automated), building high-quality, scalable software while championing Agile/Scrum delivery practices, modern AI-assisted engineering tools, and the development of AI-driven and agentic solutions.     This role works closely with the Head of IT Architecture, Product Owners, Enterprise Architecture, Cloud Platform, Security, and business...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Hull and Company is seeking an  Underwriting Assistant  to join our team in Plano, TX!      To efficiently administer and be responsible for all duties associated with policy processing, including sufficient familiarity and knowledge of department operations to a degree that will expedite workflow through the office. This position requires attention to detail, communication with Account Executives and assistants and sufficient control and discipline to insure a high degree of accuracy within the systems.      How You Will Contribute:     Receives and reviews brokerage policies from carrier. Verifying required information  Prepare policies for delivery to retail Agent by applying required stamps & correspondence     Independently handle policy issuance, policy logs, responsibility of policies to company....

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an  M365 Integration Engineer  to join our growing team in Plano, TX.    The M365 Integration Engineer is responsible for designing, implementing, and operationalizing Microsoft 365 integration solutions across newly acquired organizations. Operating within the Technical IMO integration engine, this role ensures acquired companies are onboarded into enterprise productivity, collaboration, identity, and security platforms in a secure, standardized, and repeatable manner. The M365 Integration Engineer serves as the technical subject matter expert for Microsoft 365 integration activities, supporting pre-close planning, Day 1 readiness, post-close migration execution, and platform standardization. The role works closely with Technology Integration Managers, Security Engineering, End User Computing,...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The Dynamics 365 Developer is a critical member of the Dynamics Delivery team within Brown & Brown’s Retail Software Engineering organization. You will play a crucial role in the design, development, implementation, and maintenance of business applications built on the Microsoft Dynamics 365 platform. Your focus will be on delivering high-quality software solutions to enhance operational efficiency, streamline processes, and drive business growth. You will work closely with cross-functional teams, including business analysts, designers, architects, agile evangelists, and other developers, to ensure the successful delivery of products that meet business requirements and align with industry best practices. How You Will Contribute: Configure, develop and maintain these components for dynamics delivery Model-driven and canvas...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Senior Benefits Specialist to join our growing team in Plano, TX.    Assists the Senior Benefit Consultant, VP or SVP in servicing the consulting needs of the employee benefit clients.  The Senior Benefits Specialist role is instrumental in supporting the strategic and day‑to‑day servicing needs of clients by managing core account operations, coordinating client deliverables, and ensuring consistent execution of service expectations. How You Will Contribute:    Fee/Commission Submission - Manage and submit fees and commissions upon receipt of signed agreement from the account lead. Internal IO Audit Preparation - Prepare necessary documents and information for audits to ensure compliance and accuracy.  Assist Consultants with Client Deliverables - Prepare content and data...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown   is seeking   an   Enterprise Solutions - Cloud FinOps Analyst   to join our growing team in   Plano, TX!                 The FinOps team is expanding and looking to add a data-driven Cloud FinOps Analyst. The ideal candidate will have 5+ years of experience in cloud operations, or cloud infrastructure management, and a minimum of 3 years of direct responsibility for managing and   optimizing   spending   within Microsoft Azure environments. In this role, you will bridge the gap between Finance, Compliance, and Cloud Engineering and Operations, serving as a partner in cloud cost optimization, allocation, and governance. You will work to   identify   cost-saving opportunities, implement financial guardrails,   maintain   a tag-based governance, and build...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a   Technical Project Manager – Retail Data & AI Products   to join our growing team in Plano, TX.       This role will lead large-scale retail business data transformation initiatives, driving modernization of the data ecosystem using cloud and platform technologies (e.g., Azure, Google, Databricks, etc.). Responsible for end-to-end program ownership, aligning business outcomes with data strategy, delivering scalable data platforms, and enabling advanced analytics, AI, and machine learning use cases across insurance operations. The ideal candidate combines strong program leadership, data platform expertise , and executive stakeholder influence, with a focus on delivering measurable business impact.     How You Will Contribute:...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a  Web Application Architect  to join our growing team in Plano, TX.       We are seeking a talented and experienced Web Application Architect to join the Bridge Specialty Group IT organization. Reporting to the Head of IT Architecture, this role will lead the architecture, modernization, and governance of highly interactive, transactional web applications used by customers, brokers, underwriters, operational teams, and business partners.    The Web Application Architect will define modern front-end and full-stack application patterns, guide UI/UX design and implementation, and shape secure integrations between web experiences, enterprise backend services, and third-party applications. This role will work closely with Product Owners, UX/UI Designers,...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a  Senior Azure DevOps & Cloud Platform Engineer  to join our growing team in Plano, TX.       We are seeking a talented and experienced Senior Azure DevOps & Cloud Platform Engineer to join the Bridge Specialty Group IT organization. Reporting to the Head of IT Architecture, this role will be responsible for working with the team and evolving the enterprise DevOps platform, cloud automation capabilities, CI/CD standards, and Infrastructure as Code practices across the organization.    This position will work closely with the Architecture team, Cloud Engineering teams, application development teams, and enterprise technology partners to enable secure, scalable, and highly automated software delivery. The successful candidate will join the DevOps...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a   Technical Program Manager - CRM   to join our growing team in Plano, TX .   The CRM Program Manager will lead the planning, business design, implementation, and adoption of enterprise customer relationship management capabilities on the Salesforce platform. The role will coordinate business leaders across Small Commercial, Middle Market Commercial, Large Commercial, Personal Lines, and Employee Benefits, together with Technology, Operations, Data, Architecture, Change Management, and external system implementation partners.   This individual will be accountable for delivering a common CRM foundation with controlled segment-specific variations. The role requires strong program management discipline, practical Salesforce implementation experience, business-process...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown   is seeking   a   Cloud Platform Engineer   to join our growing team in   Plano, TX!         We are seeking a hands-on Senior Cloud Platform Engineer to help build, automate, support, and scale enterprise Azure cloud services. This role will contribute to cloud platform engineering, infrastructure automation, operational excellence, and standardized cloud service delivery across the organization. The ideal candidate has strong Azure engineering experience and is passionate about Infrastructure as Code ( IaC ), automation, cloud operations, and platform standardization. This engineer will work closely with cloud architects, application teams, security, networking, and operations teams to deliver secure, scalable, and reliable cloud solutions.   This role combines cloud...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group   is seeking a   Property & Casualty Broker   to join our growing team in   Dallas or Houston, TX !     The Commercial Lines P&C Broker will gain technical knowledge along with an understanding of internal processes and procedures necessary to be effective in a Broker or Binding Authority Underwriter role .    The Commercial Lines P&C Broker   is responsible for   assisting   in achieving incremental sales goals, along with participating in various training and educational opportunities.       How You Will Contribute:     Develop the skills to interact with company and retail agent personnel in a diplomatic and knowledgeable manner   to   establish   positive relationships, increase revenues, and   retain   policies upon...