23 customer service team lead jobs found in Plano

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeing an Associate Director of Voice Services to join our growing team in Plano, TX! The Associate Director of Voice Services will be responsible for leading the vision, design, and operation of our voice and Contact Center technologies. This role will play a critical part in modernizing customer engagement through the adoption of agentic AI and intelligent automation, driving both operational efficiency and enhanced customer experience. How You Will Contribute: Strategic Leadership Define and execute the roadmap for voice and Contact Center technologies aligned with business objectives. Partner with all business units to maximize voice and Contact Center investments, while simplifying technology sprawl Evangelize capabilities and features that can be leveraged across business units Manage vendor...

CAC, part of The Baldwin Group, is a leading insurance broker and advisor that provides expertise and placement capabilities across the spectrum of insurance and capital markets. Our team defines our success. We recruit and retain the industry’s best talent with deep knowledge and experience in their respective segments, products, and industries. We root for each other, as we are all connected and aligned to serving clients in a better and smarter way. Find out more about career opportunities to work with the best team in the industry. The AVP, Account Executive, Financial Lines role manages the placement/marketing and advisory service process for private company clients in order to meet individual and department production goals.   Duties & Responsibilities: Manage all aspects of the renewal process, new business preparation and ongoing service needs for clients and prospects, along with Producers, other Account Executives, Claims team, Account Managers and other...

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity USAA is excited to continue to serve veterans and their families as we launch our new USAA Investment Services Company (ISCO) . The Investment Services Company will combine personalized advice with investment products and solutions designed to help members achieve their financial goals.  Come be part of an organization...

Description Apply Today – Training Classes Begin in October and November 2026!   Looking for a career in insurance? Join our Inside Sales team and get free P&C license training with paid training time. Start your rewarding career today!   Key Date: Unlicensed Class: October 19, 2026 Licensed Class: November 2, 2026   Start your journey with us and build a career where your talent and passion for helping others truly make an impact.   As an Inside Sales Representative at Liberty Mutual, you’ll have the tools, training and support you need to succeed from day one. Plus, you’ll enjoy: Generous earning potential Paid licensing and training opportunities Comprehensive benefits Flexible work arrangements Strong work-life balance And more!   Why Liberty Mutual?    Pay Details: Starting base salary is $45K with opportunity for growth. Average earnings range from $55K-$75K through a...

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity This is far more than an application development leadership role. It is an opportunity to help shape the future of how USAA understands risk, serves members, and competes in an increasingly data-driven insurance marketplace. As Executive Director, Application Development - Telematics , you will report directly to the AVP...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a  Web Application Architect  to join our growing team in Plano, TX.       We are seeking a talented and experienced Web Application Architect to join the Bridge Specialty Group IT organization. Reporting to the Head of IT Architecture, this role will lead the architecture, modernization, and governance of highly interactive, transactional web applications used by customers, brokers, underwriters, operational teams, and business partners.    The Web Application Architect will define modern front-end and full-stack application patterns, guide UI/UX design and implementation, and shape secure integrations between web experiences, enterprise backend services, and third-party applications. This role will work closely with Product Owners, UX/UI Designers,...

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Reporting directly to the VP and Chief Risk Officer of USAA Life Insurance Company (LifeCo), the Executive Director, Risk Management will lead several of the organization's most strategic risk functions, serving as a key member of the LifeCo Risk Leadership Team and helping define a modern, business-aligned risk management...

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Bank Credit Risk Analyst Lead, you will have a strong background in credit risk strategy development for   card, consumer and deposits credit portfolios   to optimize profitable growth within risk appetite. You will own operational and compliance risk inherent in credit strategy. Additionally, you will...

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Director, Development Product Owner, for Property & Casualty is responsible for leading a team of Business Analyst/Product Owners while defining and executing the strategy, roadmap, and delivery of technology solutions that support P&C. This leader oversees modernization initiatives across member communication...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a   Technical Program Manager - CRM   to join our growing team in Plano, TX .   The CRM Program Manager will lead the planning, business design, implementation, and adoption of enterprise customer relationship management capabilities on the Salesforce platform. The role will coordinate business leaders across Small Commercial, Middle Market Commercial, Large Commercial, Personal Lines, and Employee Benefits, together with Technology, Operations, Data, Architecture, Change Management, and external system implementation partners.   This individual will be accountable for delivering a common CRM foundation with controlled segment-specific variations. The role requires strong program management discipline, practical Salesforce implementation experience, business-process...

Description We invite you to apply and contribute your expertise if you are a:   We invite you to apply if you are: A Technical Problem Solver who not only writes high‑quality code, test scripts, and system components but also takes ownership of documenting solutions and creating clear deployment guides that ensure resilient, scalable software delivery. Customer-Focused , translating real business needs into practical, value-driven technical solutions while supporting the end-to-end lifecycle of new software products. A Forward-Thinking Innovator who goes beyond fixing issues—proactively identifying opportunities to enhance performance, quality, and operational efficiency. A Continuous Learner eager to adopt new technologies and adapt quickly within evolving environments. A Thought Leader in Best Practices , championing the SurePath methodology, promoting out-of-the-box capabilities, and contributing reusable patterns that future-proof our...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will be responsible for the resolution of moderate to high complexity and moderate to high exposure claims which can be subject to disputes that must be resolved in mediation or litigation. The primary purpose of this job is to handle claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a  Head of Software Engineering  to join our growing team in Plano, TX .          We are seeking a talented and experienced Head of Software Engineering to join the Bridge Specialty Group IT organization. Reporting to the Divisional CIO, this role will own the delivery, quality, and technical execution of our .NET, Azure-hosted application portfolio. The Head of Software Engineering will lead multiple development teams and the QA/Testing function (manual and automated), building high-quality, scalable software while championing Agile/Scrum delivery practices, modern AI-assisted engineering tools, and the development of AI-driven and agentic solutions.     This role works closely with the Head of IT Architecture, Product Owners, Enterprise Architecture, Cloud Platform, Security, and business...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The Dynamics 365 Developer is a critical member of the Dynamics Delivery team within Brown & Brown’s Retail Software Engineering organization. You will play a crucial role in the design, development, implementation, and maintenance of business applications built on the Microsoft Dynamics 365 platform. Your focus will be on delivering high-quality software solutions to enhance operational efficiency, streamline processes, and drive business growth. You will work closely with cross-functional teams, including business analysts, designers, architects, agile evangelists, and other developers, to ensure the successful delivery of products that meet business requirements and align with industry best practices. How You Will Contribute: Configure, develop and maintain these components for dynamics delivery Model-driven and canvas...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Senior Benefits Specialist to join our growing team in Plano, TX.    Assists the Senior Benefit Consultant, VP or SVP in servicing the consulting needs of the employee benefit clients.  The Senior Benefits Specialist role is instrumental in supporting the strategic and day‑to‑day servicing needs of clients by managing core account operations, coordinating client deliverables, and ensuring consistent execution of service expectations. How You Will Contribute:    Fee/Commission Submission - Manage and submit fees and commissions upon receipt of signed agreement from the account lead. Internal IO Audit Preparation - Prepare necessary documents and information for audits to ensure compliance and accuracy.  Assist Consultants with Client Deliverables - Prepare content and data...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a   Technical Project Manager – Retail Data & AI Products   to join our growing team in Plano, TX.       This role will lead large-scale retail business data transformation initiatives, driving modernization of the data ecosystem using cloud and platform technologies (e.g., Azure, Google, Databricks, etc.). Responsible for end-to-end program ownership, aligning business outcomes with data strategy, delivering scalable data platforms, and enabling advanced analytics, AI, and machine learning use cases across insurance operations. The ideal candidate combines strong program leadership, data platform expertise , and executive stakeholder influence, with a focus on delivering measurable business impact.     How You Will Contribute:...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a  Senior Azure DevOps & Cloud Platform Engineer  to join our growing team in Plano, TX.       We are seeking a talented and experienced Senior Azure DevOps & Cloud Platform Engineer to join the Bridge Specialty Group IT organization. Reporting to the Head of IT Architecture, this role will be responsible for working with the team and evolving the enterprise DevOps platform, cloud automation capabilities, CI/CD standards, and Infrastructure as Code practices across the organization.    This position will work closely with the Architecture team, Cloud Engineering teams, application development teams, and enterprise technology partners to enable secure, scalable, and highly automated software delivery. The successful candidate will join the DevOps...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown   is seeking   a   Commercial Lines Account Executive   to join our growing team in   Plano, TX !         The Commercial Lines Account Executive   is responsible for   the retention and growth of an assigned book of business .    The Account Executive builds relationships with clients and prospects to achieve client satisfaction.     How You Will Contribute:       Cultivate relationships with clients, prospects, carrier partners, and teammates to drive retention and new business .   Lead renewal process for assigned   book of business .   Oversee the completion of administrative tasks including issuance of certificates of insurance, auto ID cards, and processing policies/endorsements .   Identify   gaps in coverage...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a Head of AI & Data Platform Engineering – Specialty Distribution to join our growing team in Plano, TX or Daytona Beach, FL! The Head of AI and Data Platforms is responsible for leading the Specialty Distribution Data and AI Engineering function and defining the strategy, operating model, and execution roadmap for enterprise-grade data and AI products. This role enables the business to consume trusted data, analytics, reporting, insights, automation, and AI solutions that improve decision-making, operational performance, customer experience, and growth. This leader will oversee the design, delivery, governance, and ongoing operation of scalable data platforms, data products, AI solutions, and engineering practices. The role requires a strategic technology leader who can partner with...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a Head of AI & Data Platform Engineering – Specialty Distribution to join our growing team in Plano, TX or Daytona Beach, FL! The Head of AI and Data Platforms is responsible for leading the Specialty Distribution Data and AI Engineering function and defining the strategy, operating model, and execution roadmap for enterprise-grade data and AI products. This role enables the business to consume trusted data, analytics, reporting, insights, automation, and AI solutions that improve decision-making, operational performance, customer experience, and growth. This leader will oversee the design, delivery, governance, and ongoing operation of scalable data platforms, data products, AI solutions, and engineering practices. The role requires a strategic technology leader who can partner with...