06/24/2026
Position Summary The Technical Support Analyst is responsible for troubleshooting and resolving issues with modern networks, switches, routers, firewalls, and wireless technologies. The role ensures continuous improvement of customer service by driving initiatives for increased first-call resolution and implementing enhancements in technical support processes. They maintain accurate documentation, perform ticket reviews, manage the RMA process, and provide subject matter expertise and support across IT departments. What will your job entail? Job Responsibilities: • Troubleshoots modern networks, switches, routers, firewalls, and wireless technologies. • Provides resolutions to problems, recommend corrective actions for recurring issues, and escalate complex problems to appropriate support tiers when necessary. • Ensures continuous enhancement of the customer service experience, driving initiatives to increase first-call resolution, and implementing improvements in...
Ryan Specialty
Plano, TX
Full Time
