14 customer service team lead jobs found in Raleigh, NC

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   This is a relationship driven sales role with long-term income potential through commission. We know building a client base takes time, which is why we offer ramp-up earnings support during your first months as you grow your pipeline and book of business. $5,000 New Agent Ramp-up Incentive   This supports your transition by providing additional income as you develop your pipeline and build a strong foundation for long-term success. If you enjoy helping people, building relationships, and earning more through performance, we’ll provide the training, tools, and support to help you succeed. Success in this role comes from:  Consistent outreach   Proactive engagement with prospective clients  Strong follow-up  Community networking  Building trust with clients  Location Details:    Raleigh, NC Position Schedule / Shift:    Monday - Friday...

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Job Summary The Senior Product Owner is the ‘voice of the customer’ within the Agile development team and is responsible for supporting the optimization of business outcomes and product development process on our digital transformation efforts. This role will own multiple product/team delivery roadmaps, manage relationships and stakeholder communications, maintain product strategy and business alignment in delivery team backlog and work to deliver results quickly. Senior Product Owner will represent the product/s working closely with Product Owner/s and coaching to ensure correct understanding of scope & translation to user stories. This role acts as the triangulation liaison and...

Summary The Senior Network Engineer – Team Lead provides technical leadership and hands-on engineering for the design, implementation, security, and ongoing reliability of the organization’s network infrastructure across campus, WAN, and multi-cloud environments. This role leads day-to-day network operations, drives standards and automation, and manages a small team of network engineers/administrators. This role partners closely with Infrastructure, Security, Cloud, End User, and Application teams to ensure resilient connectivity and secure integration of private, public, and hybrid cloud services. Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a...

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. We are seeking a forward-thinking Product Owner who thrives in a fast-paced, Agile environment and brings strong experience managing complex work with cross-team dependencies. This role is the ‘voice of the customer’ within the Agile development team and is responsible for supporting the optimization of business outcomes and product development process on our digital transformation efforts. This role will own the product/team delivery roadmap, manage relationships and stakeholder communications, maintain product strategy and business alignment in delivery team backlog and work to deliver results quickly. This role acts as the triangulation liaison and primary communication link between...

Join us at Towne Insurance! Your Career. Your Future. Your Towne. Towne Insurance is hiring a Risk Advisor - Personal Lines. This is a sales-oriented position that requires strong communication and interpersonal skills, attention to detail, and the ability to gain an understanding of the prospect’s needs. A Personal Lines agent is responsible for assisting clients in identifying their insurance needs, recommending appropriate coverage options, and explaining policy features, benefits, and cost.  About Us Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for all segments of business clients, families, and individuals. At Towne Insurance, we take pride in serving others, enriching lives, and providing our members exquisite service. Our employees are our most valuable asset, and we take time to invest in their health, happiness, and education. We hire motivated, self-directed professionals who...

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. JOB SUMMARY The Vice President, Software Engineering (Domain Owner) provides leadership in aligning technology development with business objectives across assigned platforms and technologies. This role is responsible for setting direction and guiding software engineering managers, database specialists, developers, and contract teams. The VP drives execution across multiple teams and agile phases to deliver against work plans, while establishing departmental priorities to ensure software development, maintenance, and innovation goals are met. This role operates within a product-oriented IT (POIT) model , where the VP is expected to own underwriting platforms end-to-end as...

At Enact Mortgage Insurance (Nasdaq: ACT), we understand that there’s no place like home. That’s why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there. We’re looking for a Lead Software Engineer in Raleigh, NC to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection.  In this role, you will be responsible for all technical aspects of external integrations with customers, vendors and other partners. This includes API as well as SFTP based integrations and all infrastructure and support applications required internally to support these business processes. You will be part of a high performing IT product team that utilizes Agile Methodology for translating business requirements into technical specifications and implementations for our Integrations product group.  The demonstration of technical leadership in Java as well as...

Summary The Core Services squad owns the foundational platform that the rest of our engineering organization builds on top of: Lambda-based microservices, event-driven architecture over Kafka, and infrastructure managed entirely in code through Terraform and Spacelift. This is not a maintenance role. We are actively expanding the platform, and the engineers on this squad shape the patterns that every other squad follows. We are looking for engineers who are serious about their craft and genuinely excited about what AI-assisted development can do for velocity and quality. Claude Code is part of our standard engineering workflow. We expect the people on this team to use it, push its limits, and help us get better at it as an organization. Why Jewelers Mutual  Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking,...

Join us at Towne Insurance! Your career. Your future. Your Towne. Towne Insurance is hiring a Surety Risk Advisor in Raleigh, North Carolina. This is a sales-oriented position, requiring advanced communication skills, a thorough knowledge of the insurance products available through this agency, and a proven ability to pursue and close sales developed through leads provided by bank personnel and through one's own relationships. About Us Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for all segments of business clients, families, and individuals. At Towne Insurance, we take pride in serving others, enriching lives, and providing our members exquisite service. Our employees are our most valuable asset, and we take time to invest in their health, happiness, and education. We hire motivated, self-directed professionals who desire to give back to their communities. About the Role Develop...

Summary Responsible for designing, developing, and delivering software solutions that support Jewelers Mutual’s products and services. As a contributing member of a cross-functional Agile team, this role participates in all phases of the development lifecycle—from design and implementation through testing and production support—while growing technical expertise and collaborating closely with peers and stakeholders. Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most...

Summary Jewelers Mutual is seeking a highly skilled Senior Software Engineer to lead the technical evolution of our agent-facing web applications. As the technical lead for the Partners squad, you will guide the architecture, design, and development of scalable, modern React applications that simplify how agents manage their customers across insurance and non-insurance products. We are at the very beginning of re-imaging our agent experience, which will include modernizing legacy systems and unifying fragmented workflows, with the Partners squad playing a critical role in building an intuitive, cohesive platform for our agent community. While parts of the existing platform leverage older front-end frameworks, the long-term technical direction is firmly focused on React and modern web technologies. We are looking for a leader with deep expertise in React, experience with driving web modernization efforts, and a passion for building intuitive, reliable B2C and B2B applications....

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. The  Manager ,   IT   Compliance , working closely with the CI S O   and Director of IT Security ,   will provide management,   leadershi p   and delivery of the c ompliance function, liaising closely with other IT and business stakeholders.  He/she will be the main point of contact for all IT Compliance related activities including leading /coordinating   IT control assessment activities (SOX, SOC 2, etc.) and customer information security due diligence reviews.     Responsibilities     Work with IT process owners to identify/improve and document detailed controls for key application,   security,   and infrastructure components...

Summary As the Senior Product Manager, Core Services, you will take ownership of driving the strategy, vision, and execution of our core services platform. This platform is critical in supporting various business units and ensuring seamless integration across the company. You’ll work closely with cross-functional teams, including product designers, engineers, operations, and business stakeholders, to deliver solutions that are scalable, secure, and meet the needs of internal teams and external clients. In this role, you will lead the development of the product roadmap, prioritizing features and ensuring that the platform evolves to address both immediate business needs and long-term strategic goals. Your work will directly impact the scalability and efficiency of our platform, providing the backbone for multiple business units while fostering innovation and growth. Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting...

Join us at Towne Insurance! Your Career. Your Future. Your Towne.  Towne Insurance is hiring a Commercial Lines Risk Advisor to join our Raleigh, NC team. This is a sales oriented position, requiring advanced communication skills, a thorough knowledge of the insurance products available through this agency, and proven ability to pursue and close sales developed though leads provided by bank personnel and through own relationships. About Us Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for all segments of business clients, families, and individuals. At Towne Insurance, we take pride in serving others, enriching lives, and providing our members exquisite service. Our employees are our most valuable asset, and we take time to invest in their health, happiness, and education. We hire motivated, self-directed professionals who desire to give back to their communities. About the Role...