24 manager customer experience jobs found in Raleigh, NC

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Job Summary The Senior Product Owner is the ‘voice of the customer’ within the Agile development team and is responsible for supporting the optimization of business outcomes and product development process on our digital transformation efforts. This role will own multiple product/team delivery roadmaps, manage relationships and stakeholder communications, maintain product strategy and business alignment in delivery team backlog and work to deliver results quickly. Senior Product Owner will represent the product/s working closely with Product Owner/s and coaching to ensure correct understanding of scope & translation to user stories. This role acts as the triangulation liaison and...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance RN Field Case Manager This Field Case Manger will cover our Raleigh, NC region and must live in this area in order to be considered. PRIMARY PURPOSE OF THE ROLE: Sedgwick Field Case Managers work face to face with their injured workers and medical providers t o facilitate; though advocacy, progressive medical treatment, and timely return-to-work; while acting as a liaison and providing communication between all involved parties. While frequent travel is...

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. The  Manager ,   IT   Compliance , working closely with the CI S O   and Director of IT Security ,   will provide management,   leadershi p   and delivery of the c ompliance function, liaising closely with other IT and business stakeholders.  He/she will be the main point of contact for all IT Compliance related activities including leading /coordinating   IT control assessment activities (SOX, SOC 2, etc.) and customer information security due diligence reviews.     Responsibilities     Work with IT process owners to identify/improve and document detailed controls for key application,   security,   and infrastructure components...

Summary As the Sr. Product Designer, you will be responsible for designing intuitive, engaging, and seamless digital experiences for consumers and jewelers. This role focuses on creating and refining the user experience for a variety of consumer experiences to engage new and existing consumers and jewelers. You will collaborate closely with the product manager, engineers, and cross-functional teams to deliver a cohesive and scalable experience across all touchpoints of the consumer and jeweler journeys. WHY Jewelers Mutual   Jewelers Mutual is the leading specialty insurance company dedicated to serving the jewelry industry. We’ve been protecting jewelry and jewelry businesses for over 100 years, and today, we’re trusted by millions of customers as well as thousands of jewelers, manufacturers, and wholesalers to protect their most valuable jewelry assets.   But we are more than an insurance company. At JM, our mission is to raise the tide of the jewelry...

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. We are seeking a forward-thinking Product Owner who thrives in a fast-paced, Agile environment and brings strong experience managing complex work with cross-team dependencies. This role is the ‘voice of the customer’ within the Agile development team and is responsible for supporting the optimization of business outcomes and product development process on our digital transformation efforts. This role will own the product/team delivery roadmap, manage relationships and stakeholder communications, maintain product strategy and business alignment in delivery team backlog and work to deliver results quickly. This role acts as the triangulation liaison and primary communication link between...

Location : Raleigh or Durham North Carolina  Work Model : Remote Position type : Full time - salary   We’re a team of employees passionate about delivering best-in-class customer service and innovation in the industry. We prioritize integrity, relationships, and excellence in all aspects of our work.  Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!  As a Territory Sales Manager , you’ll focus on developing and managing your assigned territory, building and maintaining strong agency relationships, and meeting established premium and project objectives.   Key Responsibilities of the Role                Creating strategic marketing plans for territory to identify opportunities and potential challenges from which strategies and tactics are developed, including: Plans to produce the budgeted premium volume and policy count of...

Summary As the Senior Product Manager, Core Services, you will take ownership of driving the strategy, vision, and execution of our core services platform. This platform is critical in supporting various business units and ensuring seamless integration across the company. You’ll work closely with cross-functional teams, including product designers, engineers, operations, and business stakeholders, to deliver solutions that are scalable, secure, and meet the needs of internal teams and external clients. In this role, you will lead the development of the product roadmap, prioritizing features and ensuring that the platform evolves to address both immediate business needs and long-term strategic goals. Your work will directly impact the scalability and efficiency of our platform, providing the backbone for multiple business units while fostering innovation and growth. Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting...

Summary You will be the tactical engine of a growing AI team, shipping production agents alongside your engineers, unblocking the hard problems, and raising the bar for everyone around you. This is a player coach role: you’ll be deep in the code, mentor the next generation of AI engineers, and make sure the squad delivers real business value sprint after sprint. Leadership here means pull requests and solved problems, not slide decks. About Jewelers Mutual  Jewelers Mutual Group has been protecting the jewelry industry for over a hundred years, and we’re now pairing that deep domain expertise with a ground-up technology transformation. Our engineering team in Raleigh is building a serverless, event-driven platform on AWS, a modern data stack on Databricks, and an enterprise AI capability designed to change how insurance works. This is Silicon Valley energy inside a company that’s been earning trust since 1913. What You'll Do Drive Execution on the AI Squad: Own...

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.  Job Description Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition. National General is seeking an Auto Field Damage Appraiser to join our Claims team, supporting the Raleigh, NC territory. This is a remote, field-based role that manages auto claims both virtually and on-site. The ideal candidate for this role brings experience handling a variety of auto claims, conducting vehicle inspections, and utilizing CCC ONE estimating software to produce accurate damage estimates. This role works closely with repair facilities and...

Summary Jewelers Mutual is seeking a highly skilled Senior Software Engineer to lead the technical evolution of our agent-facing web applications. As the technical lead for the Partners squad, you will guide the architecture, design, and development of scalable, modern React applications that simplify how agents manage their customers across insurance and non-insurance products. We are at the very beginning of re-imaging our agent experience, which will include modernizing legacy systems and unifying fragmented workflows, with the Partners squad playing a critical role in building an intuitive, cohesive platform for our agent community. While parts of the existing platform leverage older front-end frameworks, the long-term technical direction is firmly focused on React and modern web technologies. We are looking for a leader with deep expertise in React, experience with driving web modernization efforts, and a passion for building intuitive, reliable B2C and B2B applications....

At Enact, we understand that there’s no place like home. That’s why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there. We’re looking for a Marketing Specialist in Raleigh, NC to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection. In this role, you will support a variety of marketing channels and initiatives. This role offers the chance to engage with multiple facets of marketing, including event planning, sales support, campaign execution, and content creation. If you value diverse responsibilities and thrive in a collaborative, fast-paced in-house environment, this position is an excellent fit. LOCATION Enact Headquarters, Raleigh, NC – Hybrid Schedule YOUR RESPONSIBILITIES Campaign Management : Design, implement, and refine marketing campaigns for product and brand initiatives. Customer...

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. JOB SUMMARY The Director, Software Engineering provides leadership in aligning information systems development with business objectives for assigned business applications and/or technologies.  The incumbent provides overall direction and guidance to engineering managers/leads, engineers/developers and contract labor teams.  She/he drives software development across multiple teams and phases to ensure execution of project work plans. D etermines department priorities and ensures software development objectives are met. Essential RESPONSIBILITIES and ACCOUNTABILITIES Responsible for effective and timely development of new and/or enhanced systems/technologies. Monitors all...

We’re seeking an Account Manager to provide superior service to our clients, including new business submissions, examination of policies, endorsements, and comparison to binders and expiring policies for the team. This is a hybrid opportunity and this role requires onsite in-office presence 4 days per week at our office in Raleigh, NC. Applicants must be located within a commutable distance to Raleigh. VFIS of North Carolina is the leading provider of insurance for non-profit emergency service organizations, including volunteer fire departments (firefighters), ambulance and rescue squads (paramedics & EMTs) in the state of North Carolina.  Your Impact: Marketing, servicing, renewal negotiation, problem resolution, reviewing and rating of key accounts.  Ensure integrity of policies and related documents.  Maintain productive business relations and engage in extensive contact with clients, producers and underwriters.  Produce business proposals and deliver to...

At Enact, we understand that there’s no place like home. That’s why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there. We’re looking for a Reinsurance Operations Specialist in Raleigh, NC to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection. In this role, you will play a key role in supporting Enact’s reinsurance diversification initiatives. You will manage the operational aspects of reinsurance transactions and collaborate with internal and external stakeholders to ensure the successful onboarding, administration, and reporting of reinsurance deals. This role is essential to the execution of Enact’s risk management strategy and supports the full lifecycle of reinsurance transactions. LOCATION Enact Headquarters, Raleigh, NC – Hybrid Schedule YOUR RESPONSIBILITIES Reinsurance Transaction Lifecycle...

Summary The Senior Network Engineer – Team Lead provides technical leadership and hands-on engineering for the design, implementation, security, and ongoing reliability of the organization’s network infrastructure across campus, WAN, and multi-cloud environments. This role leads day-to-day network operations, drives standards and automation, and manages a small team of network engineers/administrators. This role partners closely with Infrastructure, Security, Cloud, End User, and Application teams to ensure resilient connectivity and secure integration of private, public, and hybrid cloud services. Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a...

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. JOB SUMMARY The Sr. Systems Engineer (Devops) is a hands-on technical expert responsible for enhancing, implementing, and optimizing enterprise-scale CI/CD platforms, infrastructure automation, and cloud-native systems. This role requires advanced expertise in DevOps tooling, Kubernetes, and distributed systems, with a strong focus on reliability, scalability, and automation-first practices. The Sr. Systems Engineer (Devops) establishes and cultivates highly successful relationships with our business units, technical implementation teams, management and vendors. As a senior individual contributor, you will drive the evolution of our DevOps strategy by implementing automation...

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. JOB SUMMARY The Vice President, Software Engineering provides leadership in aligning technology development with business objectives for assigned platforms and/or technologies.  The incumbent provides overall direction and guidance to software engineering managers, Database specialists, software developers, and contract labor teams.  She/he drives software development across multiple teams and agile phases to ensure execution of work plans. The person will d etermine department priorities and ensures software development, maintenance, and innovation objectives are met. Essential RESPONSIBILITIES and ACCOUNTABILITIES Own the strategic vision and roadmap for all Product(s)...

At Enact Mortgage Insurance (Nasdaq: ACT), we understand that there’s no place like home. That’s why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there. We’re looking for a Lead Software Engineer in Raleigh, NC to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection.  In this role, you will be responsible for all technical aspects of external integrations with customers, vendors and other partners. This includes API as well as SFTP based integrations and all infrastructure and support applications required internally to support these business processes. You will be part of a high performing IT product team that utilizes Agile Methodology for translating business requirements into technical specifications and implementations for our Integrations product group.  The demonstration of technical leadership in Java as well as...

Summary The Core Services squad owns the foundational platform that the rest of our engineering organization builds on top of: Lambda-based microservices, event-driven architecture over Kafka, and infrastructure managed entirely in code through Terraform and Spacelift. This is not a maintenance role. We are actively expanding the platform, and the engineers on this squad shape the patterns that every other squad follows. We are looking for engineers who are serious about their craft and genuinely excited about what AI-assisted development can do for velocity and quality. Claude Code is part of our standard engineering workflow. We expect the people on this team to use it, push its limits, and help us get better at it as an organization. Why Jewelers Mutual  Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking,...

At Enact, we understand that there’s no place like home. That’s why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there. We’re looking for a Senior Business Strategy Manager in Raleigh, NC to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection. In this role, you will collaborate with cross functional teams and senior leadership to develop and articulate the company’s strategic direction and vision. LOCATION Enact Headquarters, Raleigh, NC – Hybrid Schedule YOUR RESPONSIBILITIES Develop and articulate the company's overall strategic direction and vision. Conduct in-depth market and competitive analysis to identify growth opportunities and potential threats. Collaborate with cross-functional teams to develop materials and implement strategic initiatives and action plans. Run strategy sessions...