6 customer experience representative jobs found in Remote, remote

Job Type: Full time   Exempt/Non Exempt:   Salary Job Description:   Location Details: Remote Position Schedule / Shift: Monday-Friday 8am-5pm ET Position Summary: The Auto Club Group is seeking a highly skilled Direct Repair Claim Specialist who guides customers through the vehicle repair process following a claim, partnering with approved repair facilities to ensure repairs are completed efficiently and to quality standards. This position provides claim support, addresses customer concerns, monitors repair timelines, and promotes seamless communication to help customers return to normal as quickly as possible. Key Responsibilities: Claim handling responsibilities will include the following: Reviewing assigned claims Contacting the insured and other affected parties Setting expectations for the remainder of the claim process Initiating documentation in the claim handling system Complete complex coverage analysis Ensure...

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Case Builder and Service Representative who has a focus in handling transportation accounts to join our team. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position. Responsibilities:      Provide ongoing support to clients, brokers, and internal teams related to the Employee Navigator platform Troubleshoot platform-related issues, including: Employee enrollment questions Benefit corrections and updates User access and navigation support System configuration questions Data review and cleanup requests Respond to support requests in a timely, professional, and solutions-oriented manner Escalate...

At Swyfft, we're reshaping the way home insurance and commercial package products are priced and bound. We've created an insurance experience that's smart, instant, and designed to deliver unparalleled customer service. Our focus on lightning-fast quotes and seamless claims servicing is powered by cutting-edge technology and an Agent and Customer-centric approach that sets us apart in the industry. Joining Swyfft means becoming part of a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. We pride ourselves on fostering an environment where creativity and positive energy thrive. As we continue to grow and expand, we're on the lookout for experienced professionals like you to join us in transforming the insurance landscape. If you're passionate about leveraging technology to provide the best customer service experience and are ready to be a part of our journey, we welcome you to explore opportunities at Swyfft!...

The Regional VP, Life Insurance Brokerage is responsible for driving the growth and strategic direction of the organization by identifying and pursuing new business opportunities within the Northeast region. This role involves developing and implementing business strategies, building relationships with key clients and partners, and leading a team of business development professionals. The Regional VP will collaborate with cross-functional teams to enhance product offerings and optimize customer engagement, ensuring alignment with organizational goals. Your Impact: Develop and execute comprehensive business development strategies to achieve revenue and market growth. Identify and evaluate new business opportunities, partnerships, and markets. Build and maintain strong relationships with clients, industry stakeholders, and partners. Lead, mentor, and develop the business development team to enhance performance and achieve targets. Collaborate with marketing,...

Service Representative – Licensed in Life & Health Location: Work From Home SISCO is seeking remote candidates who are licensed in Life and Health. We pride ourselves on putting the customer first and finding ways to improve our business. Above all else, we are committed to fostering an open-door culture where the opinions and suggestions of our team members are valued and appreciated. Our Service Center is open Monday –Thursday 7 am to 7 pm and Friday 7 am to 5 pm.  Essential Functions: Answer customer inquiries on benefits plans Process Medical/Dental Claims Ability to learn/retain large amounts of technical information Navigate multiple record keeping systems What We're Looking For: Licensed in Life and Health is required. Strong communication (verbal and written) skills The ability to multi-task and have great attention to detail Ability to work with customers of diverse background and dispositions Experience...

The Lead Claims Advocate is responsible for managing complex and high-severity specialty claims for management liability, cyber and professional liability. Serves as a subject matter expert, ensuring accurate handling and resolution of specialty claims while supporting best practices across the team. Your Impact Lead the handling of complex and high-severity claims involving: Directors & Officers (D&O) Liability; Employment Practices Liability (EPL); Fiduciary Liability; Crime/Fidelity; Professional Liability / Errors & Omissions (E&O); Cyber. Review claim notices, demand letters, subpoenas, regulatory investigations, and lawsuits to identify potential insurance coverage. Report new matters under all applicable policies and assist client with preservation of insurance rights. Develop and execute claim strategies designed to maximize policyholder recovery. Coordinate and manage communications among clients, insurers, defense counsel, coverage counsel,...