22 customer success manager jobs found in Remote, remote

Customer Success Manager Insurance underwriting runs on human judgment, manual workflows, and knowledge locked in someone's head. It breaks when that person leaves and doesn't scale when the book doubles. Sixfold is building AI agents that understand risk the way a 20-year veteran underwriter does. Not summaries or flags, but systems that make real decisions on billions in premium for some of the world's largest carriers. AI is the product and the workflow. The Customer Success Manager is the person carriers trust to make sure it all delivers. If you live and breathe AI tools, understand how models work under the hood, and can translate that into business outcomes for a room full of skeptical underwriters, this role was written for you. Who We Are 🏔 Product: Sixfold is the AI brain for underwriting. Our platform handles submissions at scale, assessing risk against appetite, surfacing cited insights, and deploying AI agents to handle research, referrals, and triage so...

About This Role Location:  This position is fully remote within the continental United States.  As an Enterprise Account Executive (Commercial), you'll take ownership of a defined set of named accounts in the AECO vertical and drive both net new logo acquisition and account expansion. This could also include asset management. You'll be the first point of contact for prospective customers, making a compelling case for how aerial imaging can transform their workflows, and you'll structure and close deals with a thoughtful, strategic approach. On the growth side, you'll deepen relationships with existing customers by uncovering opportunities to expand their use of our products and drive broader adoption across their organizations. This role is built for someone who thrives in a dynamic, flexible environment and is excited to build on the strong foundation we've already established in this space. What we’re looking for in an ideal AE candidate:  You're a self-starter -- You...

About the Role Location:  Fully remote within the continental United States. Solutions Product Manager, Government supports the development and growth of Nearmap’s product solutions across Government use cases.  This role assists in understanding customer needs, researching market opportunities, monitoring competitors, and helping define product requirements that create value for customers and align with company strategy.  Working closely with senior product leaders, the Solutions Product Manager contributes to new solution development and the optimization of existing offerings. They partner with sales, engineering, and marketing to ensure product initiatives are well-defined, deliver measurable customer impact, and support Nearmap’s growth objectives.  This role emphasizes hands-on execution - gathering insights, writing clear requirements, managing delivery priorities, and tracking performance, while building domain expertise in geospatial technology and location...

About the Role Location:  Remote within the continental United States Solution Product Manager, Commercial supports the development and growth of Nearmap’s product solutions across AEC, Solar, and other remote sensing use cases.  This role assists in understanding customer needs, researching market opportunities, monitoring competitors, and helping define product requirements that create value for customers and align with company strategy.  Working closely with senior product leaders, the Product Manager contributes to new solution development and the optimization of existing offerings. They partner with sales, engineering, and marketing to ensure product initiatives are well-defined, deliver measurable customer impact, and support Nearmap’s growth objectives.  This role emphasizes hands-on execution—gathering insights, writing clear requirements, managing delivery priorities, and tracking performance, while building domain expertise in geospatial technology and location...

About Tint Tint enables SaaS platforms and marketplaces to unlock growth and improve profitability through embedded insurance. We offer plug-and-play and white-labeled integrations, equipping brands we partner with a sophisticated mix of technology infrastructure, services, and deep industry expertise. Embedded insurance can transform insurance from a product bought separately to a feature of brands consumers love and we are on a mission to make that happen. Happy Tint customers include Turo, Deel, uShip, Guesty, Montway, Neighbor, and CitizenShipper, among others. We've raised $30M and are backed by world-class investors such as Y Combinator, QED, Deciens, Nyca, Plug and Play, WIN, Soma Capital, and Pioneer Fund.  About the role Tint is seeking a Head of Commercial Auto to lead the strategy, development, and growth of insurance solutions across the commercial auto market — including fleet operators, transportation platforms, gig economy drivers, specialty vehicle...

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology. Join us in improving health care outcomes for all!  We promise to do what’s right, always. Position Summary: The Director, Finance and Business Intelligence leads financial and analytical oversight of pharmacy benefit performance, with a focus on managing Net PMPM cost, rebate processes, and overall operational effectiveness. This role is responsible for monitoring network pricing, pharmacy claims trends, and customer-level performance to drive data-informed decision-making. The Director designs and maintains robust analytics and...

We’re seeking an Assistant Account Manager with strong communication skills for our Yacht Brokerage division.  This individual will support our Account Management team and liaise between Underwriters and retail Agents. One80 Marine is a specialty insurance program company, with 30+ years of in-house underwriting experience. On land or on the water, in recreational or commercial activities, we are the right choice for independent agents and brokers who need access to Marine Insurance expertise and solutions. The One80 Marine model provides brokers with comprehensive packaged solutions, top-quality coverage, and unsurpassed service. We are aligned with the best carriers in the industry and we have the most underwriting experience in our segments.  Your Impact: Respond to emails and phone calls maintaining the One80 service expectations. Prepare, review and process new business, renewal binders and policy changes within delegated authority Ensure electronic files...

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology. Join us in improving health care outcomes for all!  We promise to do what’s right, always. Position Summary: The Manager, Benefit Design & Requirements (PBM) will be the founding individual contributor of this function, establishing the processes, standards, and institutional knowledge from the ground up. As the function matures, this Manager will have the opportunity to scale the team, hiring and developing analysts beneath them who will carry out the work they defined. In the near term, this person serves as AffirmedRx’s resident...

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.   Talent Acquisition Sourcing & Candidate Experience – Insurance/Brokerage Industry Jencap is seeking a Talent Acquisition Specialist focused on  candidate sourcing, pipeline development, and candidate engagement to support hiring across our growing insurance brokerage organization. This role is ideal for a recruiter who thrives on finding and engaging talent , building relationships, and delivering a high-quality, responsive...

At Swyfft, we're reshaping the way home insurance and commercial package products are priced and bound. We've created an insurance experience that's smart, instant, and designed to deliver unparalleled customer service. Our focus on lightning-fast quotes and seamless claims servicing is powered by cutting-edge technology and an Agent and Customer-centric approach that sets us apart in the industry. Joining Swyfft means becoming part of a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. We pride ourselves on fostering an environment where creativity and positive energy thrive. As we continue to grow and expand, we're on the lookout for experienced professionals like you to join us in transforming the insurance landscape. If you're passionate about leveraging technology to provide the best customer service experience and are ready to be a part of our journey, we welcome you to explore opportunities at Swyfft!...

Location:  PST or MST timezones Term:  Fixed Term Contract (12 months) We’re looking for a commercially-minded Legal Counsel (Contract) to play a critical role at the intersection of legal, product, and revenue as we integrate our recent acquisition of itel and continue to scale our North America business. In this role, you’ll lead key legal workstreams tied to vendor contract integration while partnering closely with Sales, Go-To-Market, and Operations teams to support high-impact deals. You’ll be hands-on in negotiating, drafting, and structuring complex enterprise SaaS and data licensing agreements—primarily within the insurance sector—helping the business move quickly while thoughtfully managing risk.  This is a highly visible opportunity to act as a true business partner, advising on deal strategy, navigating nuanced legal and regulatory considerations (including data privacy and emerging technologies like AI/ML), and representing the company in negotiations with...

We’re looking for a dynamic Legal Counsel to support our growing U.S. business, partnering closely with Commercial (AECO) and Government Sales teams to help drive revenue while thoughtfully managing legal risk. In this role, you’ll sit at the center of our go-to-market efforts—advising on deal strategy, negotiating and drafting SaaS and data licensing agreements, and guiding teams through complex contract structures, including those involving machine learning and government entities. You’ll play a key role in enabling the business to move quickly and confidently, translating legal considerations into clear, practical guidance that supports our broader company objectives.  Beyond day-to-day deal support, you’ll contribute to building scalable legal processes and strengthening compliance across the organization. This includes developing training for internal teams, refining contract playbooks and toolkits, and staying ahead of evolving legal and regulatory requirements—particularly...

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Business Integration, Process and Conversion Advisor who has a focus in handling transportation accounts to join our team. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position. Responsibilities:      Provide ongoing support to clients, brokers, and internal teams related to the Employee Navigator platform Troubleshoot platform-related issues, including: Employee enrollment questions Benefit corrections and updates User access and navigation support System configuration questions Data review and cleanup requests Respond to support requests in a timely, professional, and solutions-oriented manner...

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Account Manager who has a focus in handling transportation accounts to join our team. This position will report to our agency located in Woodcliff Lake, NJ. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position. Responsibilities:      Handle a dedicated book of business with transportation customers. Information gathering, preparing applications, quoting, renewal marketing, handling endorsements and accurate file documentation, etc. Interact and create relationships with producers, and carriers Maintain knowledge of all company systems and offerings Qualifications: Highschool or GED...

We’re seeking a Senior Underwriting Manager to oversee reinsurance operations and lead the placement of reinsurance for the division’s managed pools as well as other self-insured clients.  Your Impact: Prepare and present proposals for reinsurance placements including claims analysis, costs, terms, and conditions of coverage Negotiate insurance and reinsurance placements Maintain current in-depth knowledge of the reinsurance marketplace including industry activity and trends, state issues and regulations and market developments Develop and maintain relationships with current and prospective clients Serve as primary contact for any carrier underwriting and claim audits Work with all functional areas of the company including claims, accounting, underwriting and marketing to support company objectives Understand and manage current policy administration procedures for compliance with reinsurance treaties and governmental regulations Lead in the...

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Associate Account Manager to join our team. This position will report to our agency located in Richmond, VA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position. Responsibilities: Assist with personal lines needs for the region, as needed Assist Account Managers and Account Executives with day-to-day servicing of commercial accounts Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes Prepare and issue certificates of insurance, binders, and endorsements Process policy changes, renewals, and cancellations in agency management systems Gather...

An Account Manager is responsible for building strong relationships with strategic Employer Groups and Partners. An Account Manager needs to be proactive in responding to Employer Group and Partners related to changing regulations, product updates and potential service concerns. Your Impact Oversees the day-to-day PreTax administration for Employers and Partners Answer inbound phone calls from a queue-based system and email inquiries within Service Level Agreements Utilize CRM tool to document and review all client activity Assist clients with billing questions, payments, and invoices Resolve Employer and Partner Escalations. Partnering with internal team as needed Provide necessary Reporting for Employer Groups Proactively identifies potential issues and provides resolution when needed Complete annual renewal process for assigned employer groups Act as liaison between client and IT technical and operational teams Communicate with internal teams about changes in...

Grow With Us!  At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious ­­­­­Implementation Specialist to join our team. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position. Responsibilities: Serve as the primary point of contact for brokers and employer groups. Build strong relationships and maintain ongoing communication regarding timelines, deliverables, renewal schedules, and issue resolution. Coordinate benefit changes, product updates, carrier documentation, and renewal guidance. Support strategic discussions to help brokers expand voluntary and ancillary benefit offerings. Partner closely with NEP’s Implementation team to ensure smooth onboarding of new groups. Gather...

Grow With Us!  At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious ­­­­­Personal Lines CSR to join our team. This position will report to our agency located in Bonita Springs, FL. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position. Responsibilities: Assists clients with cancellations, telephone inquiries, mail requests and other services as needed Binding, filng/data entry Order policies and request endorsements from the company as required Policy verification assistance Updating Certificates of Insurance Requesting Loss Runs Provides solutions and resolves issues for clients in a timely and effective manner Order renewal, expiration lists as needed and review lists to determine...

WHO WE ARE   Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.   WHAT WE'RE LOOKING FOR   The Risk Advisor is responsible for new insurance account production and sales activities within assigned accounts. The individual in this position conducts research in the market and develops a base of business to educate, promote and sell insurance services, keeps current on business community activities to obtain leads for business development activities, and maintains and services a profitable book of insurance business for existing clients. The...