2 digital account manager jobs found in Remote

About the Role We are looking for a data-driven, customer-obsessed Digital Customer Success Manager (CSM) to support and grow our digital-first customer segment. This role is focused on driving adoption, retention, expansion, and satisfaction for our scaled customer base by leveraging automation, usage data, and human-touch interventions at key moments in the customer journey. You’ll work cross-functionally with Customer Experience, Support, Sales, and Marketing to identify gaps, design scalable solutions, and execute programs that drive customer success at scale.  Key Responsibilities Renewal Management   Ensure on-time renewals and accurate renewal forecasting across assigned accounts  Renewal quote creation, negotiations, and churn mitigation  Adoption & Engagement  Develop and lead monthly enablement webinars tied to use cases and feature adoption.  Host weekly office hours and ensure relevant attendance and engagement.  Analyze low-adoption accounts...

JOB DESCRIPTION Territory Manager Counterpart is an insurtech platform reimagining management and professional liability for the modern workplace. We believe that when businesses lead with clarity and confidence, they become more resilient, more innovative, and better prepared for what’s ahead. That’s why we built the first Agentic Insurance™ system — where advanced AI and deep insurance expertise come together to proactively assess, mitigate, and manage risk. Backed by A rated carriers and trusted by brokers nationwide, our platform helps small businesses grow with confidence. Join us in shaping a smarter future, helping businesses Do More With Less Risk®. As Territory Lead at Counterpart you direct your team of business development and underwriting experts on how to maximize production with your brokers. You will partner with senior leaders, external carrier partners, and cross-functional teams to develop the playbooks, tools and reporting to make the team efficient and...