2 model policy project manager jobs found in Remote, CA

Reporting into the SVP, Global Customer Success, the Director of Customer Success is responsible for retaining, delighting, and growing our Insurance customer base, as well as ensuring the success of the Customer Success Managers (CSMs). This role includes establishing operational objectives, policies, and procedures that affect immediate and, at times, company-wide operations. You will guide the US CSMs, setting clear frameworks and providing the necessary tools to deliver their best work. The role also requires anticipating churn risks, fostering upsell opportunities, and driving loyalty by managing multiple priorities that directly impact the medium-term results of both your team and the business.  The Director will collaborate with cross-functional teams to solve strategic issues, monitor customer satisfaction, and align with organizational objectives. This involves ensuring that customer metrics and success outcomes are met, which could directly affect timelines and...

As a Solution Product Manager for Insurance Underwriting, you will shape Nearmap’s product offerings that empower insurance carriers in evaluating risk and underwriting policies. This role focuses on the entire pre-loss policy lifecycle including quoting, new business underwriting, renewal underwriting and loss control use cases of Nearmap’s software, imagery and data – helping underwriters and loss control staff assess properties accurately, price policies appropriately, and reduce the need for on-site inspections by leveraging remote intelligence. You will work closely with insurance stakeholders to gather insights on underwriting processes, and you will guide the development of features such as property condition analysis, automated risk scoring, or portfolio risk assessment tools using Nearmap’s high-resolution imagery and AI datasets. Collaborating with engineering, content, and analytics teams, as well as aligning with marketing and industry domain experts, you will ensure...