1 business insights analyst associate jobs found in Richardson

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.  Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.  When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Key Responsibilities: Identify Top Call Drivers to Automate: Analyze call center data to identify the primary drivers of inbound calls. Develop strategies for automating top call drivers to improve efficiency and customer satisfaction. Create Metrics and Dashboards: Design and implement metrics and dashboards to measure inbound call types. Evaluate Interactive Voice Response (IVR)...