2 hr analyst jobs found in Richardson, TX

The Role The Service Center Manager is responsible for overseeing daily operations of the service center, ensuring exceptional client service, and driving team performance. This role leads agents, manages key performance metrics, and implements strategies to enhance client satisfaction, operational efficiency, and employee engagement. The Responsibilities Operations Management Oversee day-to-day service center operations, including inbound/outbound call activities Ensure service levels, response times, and quality standards are consistently met Monitor call volume trends and adjust staff schedules accordingly Develop and implement operational processes to improve efficiency Leadership & Development Lead, coach, and develop customer service representatives Set performance goals and conduct regular evaluations and feedback sessions Foster a positive, high-performance team environment Manage hiring, onboarding, and training of new staff...

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.   Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.   Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Role Overview   This role leads a team of Associate Relations Advisors and Investigators, ensuring the consistent, high-quality delivery of associate relations support across the enterprise. The role translates Associate...