09/16/2026
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture .
Our Claims team is currently seeking a Manager - Service Claims.
This is a full-time, exempt role with a hybrid work schedule (two days in the office) in our Richmond, VA office.
POSITION OVERVIEW:
The Manager Service Claims is responsible for the daily oversight of the claims service handling team, leading employees to foster a highly engaged, high-performing workforce aligned with the organization’s strategic goals. This role ensures effective front-line adjustment of claims while demonstrating expertise in performance management, communication, decision-making, relationship building, and customer service. The manager proactively assesses current and future...
The Hanover Insurance Group
Richmond, VA
