41 customer service team lead jobs found in Richmond

About Us At Genworth and CareScout, we’re on a mission to simplify and dignify the aging experience.   The truth is, most of us will help a parent, spouse, family member, friend, or neighbor navigate aging and care at some point in our lives.  We’ve been there ourselves.  That’s why we’re building better ways to help people find, fund, and understand aging care all while being supported every step of the way.  We’re a team of curious problem-solvers, compassionate listeners, and people who care about making a difference.  We value diverse perspectives and are committed to fostering an inclusive culture where every team member feels respected, supported, and empowered to bring their authentic self.   Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what's best for our customers and collaborate to drive...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .     Our Claims team is currently seeking a Manager - Service Claims. This is a full-time, exempt role with a hybrid work schedule (two days in the office) in our Richmond, VA office.   POSITION OVERVIEW:  The Manager Service Claims is responsible for the daily oversight of the claims service handling team, leading employees to foster a highly engaged, high-performing workforce aligned with the organization’s strategic goals. This role ensures effective front-line adjustment of claims while demonstrating expertise in performance management, communication, decision-making, relationship building, and customer service. The manager proactively assesses current and future...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .     Our Claims team is currently seeking a Manager - Service Claims. This is a full-time, exempt role with a hybrid work schedule (two days in the office) in our Richmond, VA office.   POSITION OVERVIEW:  The Manager Service Claims is responsible for the daily oversight of the claims service handling team, leading employees to foster a highly engaged, high-performing workforce aligned with the organization’s strategic goals. This role ensures effective front-line adjustment of claims while demonstrating expertise in performance management, communication, decision-making, relationship building, and customer service. The manager proactively assesses current and future...

About Us At Genworth and CareScout, we're on a mission to simplify and dignify the aging experience.  The truth is, most of us will help a parent, spouse, family member, friend, or neighbor navigate aging and care at some point in our lives. We've been there ourselves. That's why we're building better ways to help people find, fund, and understand aging care all while being supported every step of the way.  We're a team of curious problem-solvers, compassionate listeners, and people who care about making a difference. We value diverse perspectives and are committed to fostering an inclusive culture where every team member feels respected, supported, and empowered to bring their authentic self.  Our four values guide our strategy, our decisions, and our interactions:  Make it human.  We care about the people that make up our customers, colleagues, and communities.  Make it about others . We do what’s best for our customers and collaborate to drive progress.  Make...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This role is part of the Ceded Reinsurance Placement team and is responsible for multiple treaty placements annually across various product lines, with full ownership of assigned reinsurance placements. Job Responsibilities Lead or assist with ceded reinsurance placements across product lines, including structuring, placement, and administration. Partner with underwriting leadership to align reinsurance strategies with product offerings. Build and maintain relationships with reinsurers and brokers....

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.  We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four...

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.  We apply that same compassion and empathy as we work with each other and our local communities.  Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed.  We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through  grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Middle Market department is seeking a Senior Sales Underwriter to join our growing team for our Virginia territory .   This is a Full-time, Exempt role.   This is a Hybrid position.     Position Overview/Summary: Responsible for identifying, soliciting, underwriting and selling new and renewal Middle Market accounts that drive profitable growth and align with Industry Segments, appetite and mix goals. Apply advanced technical, sales and analytical skills to provide insurance solutions that help Hanover’s customers manage risk. Demonstrates a thorough understanding of Hanover’s strategies and appetites and will use internal and external data to make appropriate individual...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Middle Market department is seeking a Senior Sales Underwriter to join our growing team for our Virginia territory .   This is a Full-time, Exempt role.   This is a Hybrid position.     Position Overview/Summary: Responsible for identifying, soliciting, underwriting and selling new and renewal Middle Market accounts that drive profitable growth and align with Industry Segments, appetite and mix goals. Apply advanced technical, sales and analytical skills to provide insurance solutions that help Hanover’s customers manage risk. Demonstrates a thorough understanding of Hanover’s strategies and appetites and will use internal and external data to make appropriate individual...

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our...

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four...

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.  We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four...

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.  We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Senior Legal Counsel, Ceded Reinsurance partners closely with Markel’s Global Ceded Reinsurance and ILS teams to provide end-to-end legal support for complex outwards reinsurance and collateralized risk transfer transactions. The role has primary responsibility for structuring, drafting, negotiating, and closing reinsurance agreements, trust and collateral frameworks, commutations, and specialty product documentation, with particular focus on fronting arrangements, quota shares, ILWs, and ILS programs...

About Us At Genworth and CareScout, we’re on a mission to simplify and dignify the aging experience.   The truth is, most of us will help a parent, spouse, family member, friend, or neighbor navigate aging and care at some point in our lives.  We’ve been there ourselves.  That’s why we’re building better ways to help people find, fund, and understand aging care all while being supported every step of the way.  We’re a team of curious problem-solvers, compassionate listeners, and people who care about making a difference.  We value diverse perspectives and are committed to fostering an inclusive culture where every team member feels respected, supported, and empowered to bring their authentic self.   Our four values guide our strategy, our decisions, and our interactions: ●       Make it human. We care about the people that make up our customers, colleagues, and communities. ●       Make it about others. We do what's best for our customers and collaborate to drive...

About Us  At Genworth and CareScout, we’re on a mission to simplify and dignify the aging experience.  The truth is, most of us will help a parent, spouse, family member, friend, or neighbor navigate aging and care at some point in our lives. We’ve been there ourselves. That’s why we’re building better ways to help people find, fund, and understand aging care all while being supported every step of the way.   We’re a team of curious problem-solvers, compassionate listeners, and people who care about making a difference. We value diverse perspectives and are committed to fostering an inclusive culture where every team member feels respected, supported, and empowered to bring their authentic self.  Our four values guide our strategy, our decisions, and our interactions:   Make it human. We care about the people that make up our customers, colleagues, and communities.   Make it about others. We do what's best for our customers and collaborate to drive progress....

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to lead and implement the strategic development and execution of organizational goals and objectives. Provide leadership, direction and support to underwriting team(s) and/or direct reports. Is responsible for underwriting, profitability, growth and retention of new and renewal business that is consistent with underwriting strategies. Manage underwriting functions to achieve profit, revenue, loss ratio, and expense targets. Ensure effective execution of best practices....

About Us At Genworth and CareScout, we’re on a mission to simplify and dignify the aging experience.  The truth is, most of us will help a parent, spouse, family member, friend, or neighbor navigate aging and care at some point in our lives.  We’ve been there ourselves.  That’s why we’re building better ways to help people find, fund, and understand aging care all while being supported every step of the way.  We’re a team of curious problem-solvers, compassionate listeners, and people who care about making a difference.  We value diverse perspectives and are committed to fostering an inclusive culture where every team member feels respected, supported, and empowered to bring their authentic self. Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what's best for our customers and collaborate to drive progress.  Make it...

About Us At Genworth and CareScout, we’re on a mission to simplify and dignify the aging experience.   The truth is, most of us will help a parent, spouse, family member, friend, or neighbor navigate aging and care at some point in our lives.  We’ve been there ourselves.  That’s why we’re building better ways to help people find, fund, and understand aging care all while being supported every step of the way.  We’re a team of curious problem-solvers, compassionate listeners, and people who care about making a difference.  We value diverse perspectives and are committed to fostering an inclusive culture where every team member feels respected, supported, and empowered to bring their authentic self.   Our four values guide our strategy, our decisions, and our interactions: ●       Make it human. We care about the people that make up our customers, colleagues, and communities. ●       Make it about others. We do what's best for our customers and collaborate to drive...

About Us At Genworth and CareScout, we’re on a mission to simplify and dignify the aging experience.   The truth is, most of us will help a parent, spouse, family member, friend, or neighbor navigate aging and care at some point in our lives.  We’ve been there ourselves.  That’s why we’re building better ways to help people find, fund, and understand aging care all while being supported every step of the way.  We’re a team of curious problem-solvers, compassionate listeners, and people who care about making a difference.  We value diverse perspectives and are committed to fostering an inclusive culture where every team member feels respected, supported, and empowered to bring their authentic self.   Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what's best for our customers and collaborate to drive progress....