43 retail service operations team leader jobs found in Richmond

RT Specialty, a division of Ryan Specialty, is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers’ compensation, providing creative solutions to retail brokerage firms. We define ourselves through our superior execution on behalf of our clients, which has established us as a leader in the industry. Position Summary The Data Analyst supports the Personal Lines team by analyzing data, creating reports, and developing dashboards using Microsoft Excel and Power BI to deliver digestible meaningful business insights. This entry-level role is ideal for a recent graduate with strong technical skills who can demonstrate experience with Excel and Power BI through academic projects or internships. The position offers the opportunity to learn the insurance industry, collaborate with carrier partners, and grow into advanced analytics or underwriting...

About Specialty Program Group: Specialty Program Group (SPG) is the wholesale & MGA division of HUB International (5th Largest Global Broker).  SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under discrete brands (portfolio companies).  Position Overview Dynamic sales leadership opportunity for an experienced E&S professional to drive new business development and broker relationships across the Texas to Maine corridor. This role combines strategic market expansion with hands-on sales execution in the wholesale business space. The position is highly visible within SPG, HUB, and key verticals, requiring a self-motivated leader with strong knowledge of insurance, wholesale and retail distribution, and marketing. Key Responsibilities Business Development & Revenue Growth Develop and execute territory sales strategy to achieve premium and profitability targets across TX-ME region...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Markel is seeking a Sr. People Analytics Data Analyst to join our HR Technology & Analytics team. In this role, the incumbent will serve as a fully competent analytics professional responsible for independently developing and maintaining scalable data solutions that support enterprise people analytics priorities. This role will build and optimize data pipelines that transform Workday data and integrate it with external data sources, design and maintain dashboards relied upon by HR and business partners....

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will be responsible for the resolution of claims of average complexity and low to mid exposure claims. The primary purpose of this job is to investigate, evaluate, negotiate and settle assigned claims by collecting and analyzing data according to policy application and/or contract provisions. The position will have responsibility for decision making within their authority and work under the general direction from their manager. Job Responsibilities Typically handles low to moderate low...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Marine team is seeking an Underwriting Associate to join their growing team in our Alpharetta, GA, Charlotte, NC, or Richmond, VA location. This is a full time, non-exempt role. This is a hybrid opportunity. POSITION OVERVIEW:  This position serves as an essential member of the Marine Underwriting Associate team by supporting various underwriting functions in partnership with assigned Underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing handling including processing transactions and partnering with other support areas like Billing, Premium Audit, Claims, Agency Licensing as well as responding to agent...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Marine team is seeking an Underwriting Associate to join their growing team in our Alpharetta, GA, Charlotte, NC, or Richmond, VA location. This is a full time, non-exempt role. This is a hybrid opportunity. POSITION OVERVIEW:  This position serves as an essential member of the Marine Underwriting Associate team by supporting various underwriting functions in partnership with assigned Underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing handling including processing transactions and partnering with other support areas like Billing, Premium Audit, Claims, Agency Licensing as well as responding to agent...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This role is responsible for...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will support...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Sr. Product Owner is the member of the team responsible for defining and prioritizing the Team Backlog so as to streamline the execution of program priorities, while maintaining conceptual and technical integrity of the features or components the team is responsible for. The Sr. Product Owner has a significant role in quality and is the only team member empowered to “accept” new stories. This is a critical role and typically requires one PO to support one (sometimes two) Agile teams....

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Executive Assistant serves as the primary strategic support partner to the Senior General Counsel, US & Bermuda, while providing operational and administrative support to the Legal & Compliance leadership team. This role is responsible for managing executive priorities, coordinating complex calendars and global travel, supporting department operations, and facilitating cross-functional initiatives across the organization. The successful candidate exercises exceptional judgment, anticipates...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Premium Audit Representative contacts Markel Commercial policyholders across the country as well as our audit vendor. The Premium Audit Representative conducts telephone calls to policyholders and audit vendor to assist them in returning or completing their assigned audits, as well as notifying them of their deadline. Representatives will be responsible for assisting Premium Audit Specialists and our Customer Service Department to assure the audits are returned with information that meets company...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Premium Audit Representative contacts Markel Commercial policyholders across the country as well as our audit vendor. The Premium Audit Representative conducts telephone calls to policyholders and audit vendor to assist them in returning or completing their assigned audits, as well as notifying them of their deadline. Representatives will be responsible for assisting Premium Audit Specialists and our Customer Service Department to assure the audits are returned with information that meets company...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! At Markel, we believe that what we do really matters. And that every one of us has the power to make a difference. To us, insurance is more than a piece of paper. It’s a promise to help people get back on their feet. It’s a commitment that gives people the courage to take chances. And in uncertain times, it’s the fuel that moves the world forward. Our Portfolio Analytics team will be free from the corporate financial calendar, aligned to regional business priorities and supporting underwriting...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Join the legal frontline and champion the defense for both the insured and the Company! As a Senior Trial Attorney, you’ll handle bodily injury, property damage lawsuits, and more, with mediations, arbitrations, and trials. Beyond the courtroom, you’ll provide vital counsel to business clients and coordinate between legal teams. Stay ahead of the game by monitoring new laws and regulations, ensuring our strategies remain sharp. Embrace the excitement of constant challenges and victories in this dynamic role! Key Responsibilities...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Markel Service Desk is a critical component of our organization's IT infrastructure. It serves as the primary point of contact for our users and customers who require assistance with IT-related issues, inquiries, or service requests. We are seeking a skilled and motivated Service Desk Supervisor to join our team and oversee the day-to-day operations of our service desk. The ideal candidate will have a solid background in service desk operations, ticket handling, and IT service management (ITSM) with a...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will be the acknowledged technical expert and be responsible for the resolution of high complexity and high exposure claims. The position will have significant responsibility for decision making and work autonomously within their authority. Responsibilities: Investigate, negotiate and settle complex primary and excess policy casualty claims including negligence, premise liability, commercial automobile, construction bodily injury, construction defect, product liability, and sexual...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Join the U.S. & Bermuda Center for AI Enablement to help drive enterprise-wide AI adoption at scale. In this role, you’ll partner with business leaders to identify and advance high-impact AI opportunities that improve efficiency, quality, and customer experience. You will guide teams through AI use case development, support solution selection and execution, and connect stakeholders to the right tools, resources, and delivery paths. This role also promotes scalable, well-governed AI practices by...

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.  We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism....

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Markel is seeking a dynamic Recruiter to join our team. This key role will be responsible for executing a full-life cycle recruitment strategy to attract top talent across our Insurance and Operations functions in the U.S. and Bermuda. The ideal candidate will leverage strategic sourcing expertise and market insight to shape how we attract, engage, and recruit top talent. This is a high-impact role requiring strong partnership and stakeholder management skills. The Recruiter will play a pivotal role in...

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Reporting to the Managing Director, Product Solutions & Services, this role is accountable for defining and delivering the end-to-end product, technology, and operations strategy across assigned product portfolios within US & Bermuda and Programs & Solutions. The Director leads across multiple products and value streams, aligning business priorities with technology solutions and operational execution to drive speed to market, scalability, and customer experience outcomes. This role bridges...