2 customer experience representative jobs found in Schaumburg, IL

We’re thrilled that you are interested in joining us here at the Amynta Group! Position Description: Collaborate with automotive dealerships and repair facilities to authorize mechanical repairs through the Company’s vehicle service contract and limited warranty products. Provide customer service on calls received from dealers, agents, and contract holders relating claim administration. Essential Duties and Responsibilities:     Handle a high volume of claim traffic from repair facilities for claim authorization Verify Service Contract coverage and validate repair being performed Verify part and labor charges as requested by the repair facility Negotiate fair claim prices with repair facilities Liaison with supplies and independent inspectors to determine damages and best price for repairs Enter concise notes into SCS system Review, compare and attach repair orders, sublet bills, rental, towing, roadside assistance, and inspection reports, reconciling to the...

Description Summary: The Supervisor Invoice Processing performs a variety of duties relative to the timely and accurate entry and reconciliation of Original Equipment Manufacturers (OEM’s) invoices received from our Customers.   Act as a liaison between OEM’s, business representatives to quickly resolve errors, inquiries and status requests.   Possess a defect prevention and continuous process improvement mindset with the ability to provide both system and process improvements for increased efficiencies.   Monitors their respective team to teach and develop their team in the above noted areas to include training, day to day performance issue and perform performance reviews. Must be proficient in the use of the integrated online systems including entry, matching, inquire screens, and additional functions provided by system upgrades. Duties & Responsibilities: Supervise all necessary actions daily to...