08/18/2026
Overview
The Client Experience Manager, reports to the Manager, Client Experience and is responsible for client support throughout the life of the policy. The Client Experience Manager (CXM)’s goal is to support Sales, Underwriting and Claims to drive retention and growth by creating loyal and satisfied clients while improving loss cost and experience mods. The CXM will support our internal Sales, Underwriting and Claims teams by working along side them to address anything they need, or a client needs with a regional focus. This model will allow one point of accountability to address any issues that arise over the life of a policy.
Responsibilities
The Client Experience Manager will be a proactive consultative resource for the client. They will carry an inventory of 80+ accounts. A mix of agents and insureds. The CXM will utilize claim data and analytics to provide actionable insights for the client to identify...
AmTrust Financial
Scottsdale, AZ
Full Time
