3 customer service team lead jobs found in Sheboygan, WI

Acuity is seeking a Manager – Service Center to be responsible for the general supervision of employees on assigned teams. This role ensures standards are consistently met within those teams related to service time, quality, and productivity, while also authorizing overtime as necessary to support business needs and maintain high service levels.   Internal deadline to apply: February 25th   ESSENTIAL FUNCTIONS: With respect to employees supervised: assigns and directs work, provides on-the-job training and coaching, monitors productivity and quality, evaluates performance, and communicates wage and salary reviews. Meets with employees monthly to discuss team and individual performance. Validates two percent of experienced employees’ work and 100 percent of newly hired/trained employees’ work. Provides important feedback loop to improve agent and customer experience. Continuously reviews systems and procedures relative to the current corporate...

Acuity is seeking a Creative Director to formalize and enhance our brand identity, ensuring a consistent and compelling visual and verbal expression that reflects our values, builds trust, and drives engagement. As a Creative Director, you’ll lead the development of a cohesive creative strategy and partner closely with marketing, internal communications, and distribution teams to bring our brand to life across every touchpoint. ESSENTIAL FUNCTIONS: Exemplify Acuity’s Common Purpose, Mission, and Values through daily actions role modeling relentless pursuit of excellence, courage to experiment and stretch, and intentionality in fostering relationships with stakeholders and teams across the organization. Evolve and formalize Acuity’s brand identity, including visual systems, tone of voice, and creative standards for all internal and external audiences. Lead the creation and governance of brand guidelines to ensure consistency across marketing, communications, digital, and...

Acuity is seeking a Senior Communication Specialist to apply communication expertise to promote Acuity’s brand image, accurately reflecting company culture, products, and services. The Senior Specialist will collaborate across teams to understand business objectives and desired outcomes to develop effective communications for target audiences. This includes create advertising, promotional, and educational content in visual, audio, and video formats. This role will serve as a knowledge resource for the team to help drive continuous improvement of communication campaigns. The Specialist must routinely display leadership qualities through positive influence and teamwork. They will also mentor and coach specialists with less experience, including giving meaningful, professional feedback. ESSENTIAL FUNCTIONS:   Exemplify Acuity’s Common Purpose, Mission, and Values through daily actions; role modeling relentless pursuit of excellence, courage to experiment and stretch, and...