02/11/2026
Acuity is seeking a Manager – Service Center to be responsible for the general supervision of employees on assigned teams. This role ensures standards are consistently met within those teams related to service time, quality, and productivity, while also authorizing overtime as necessary to support business needs and maintain high service levels.
Internal deadline to apply: February 25th
ESSENTIAL FUNCTIONS:
With respect to employees supervised: assigns and directs work, provides on-the-job training and coaching, monitors productivity and quality, evaluates performance, and communicates wage and salary reviews. Meets with employees monthly to discuss team and individual performance.
Validates two percent of experienced employees’ work and 100 percent of newly hired/trained employees’ work. Provides important feedback loop to improve agent and customer experience.
Continuously reviews systems and procedures relative to the current corporate...
Acuity Insurance
Sheboygan, WI, USA
Full Time
