6 jobs found in Southington, CT

Overview The Business Systems Analyst I (Client Support Specialist) provides analytical and operational support for proprietary insurance rating and policy issuance systems used by external agents and internal business partners. This role is part of the Specialty Programs Client Service Support (CSS) team, which serves as the single point of contact for system users by delivering high-quality, solution-oriented support.   This role blends application support, business analysis, and system testing responsibilities. The CSS team partners closely with Underwriters, IT Business Analysts, and project teams to troubleshoot system issues, support system enhancements, and ensure technology solutions meet business needs. Client communication is primarily conducted via email; this is not a call-center environment. Responsibilities Serve as a primary contact for external agents and internal users by managing reported system issues...

Overview The Director, Underwriting oversees activities within the underwriting department, provides management for staff that consists of Managers, Supervisors, Underwriters, and Underwriting Assistants who are responsible for underwriting, review, and placement of risk with AmTrust. Holds overall responsibility for managing their assigned book of business within company profitability guidelines. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.  Responsibilities Accountable for achieving core operating income, real growth objectives and maintaining quality of business. Provides mentoring to their team of underwriters and guidance for their professional development Ensures that team adheres with company guidelines and standards in regard to risk acceptability Manages the selection and denial of new and/or renewal business including management...

Overview The Director of Pharmacy is responsible for supporting the AVP of Medical Cost Containment in the implementation, process improvement, and optimization of clinical programs. The Director of Pharmacy will be responsible for analytic measurement and improvement of medical management of their assigned programs. These programs may include pharmacy and other associated operational processes and interventions. This role will achieve outcomes by focusing on analytics, clinical operations, and development of new programs to support organizational vision, and cost savings. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization. Responsibilities Serve as a business owner for medical product management needs specific to pharmacy program and establishing key performance indicators, identifying opportunities, and driving business goals Manage a team of 8...

Overview The Head of Agency Services is responsible for managing AmTrust’s agency lifecycle operations, including agency onboarding, appointment, due diligence, compliance, and ongoing servicing. This role ensures that all agency partners meet regulatory, financial, and operational requirements while enabling a seamless, scalable, and efficient experience across the distribution network. The role will oversee day-to-day operational performance, support risk and compliance efforts, and partner across teams to improve processes and enhance the ease of doing business with AmTrust. Responsibilities Establish standardized onboarding procedures to ensure speed, consistency, and compliance Oversee the end-to-end agency appointment process, including contracting, licensing verification, and system setup for all agents that work with our Small Commercial, Specialty Program, E&S, AIID/URU, Surety, Cyber, AmTrust Exec and Specialty...

Overview We are seeking a skilled Director, Client Services, to drive growth and development across all the Client Services teams. This position will report to the SVP, Client Services and partner with the AVP, Client Experience, Client Services Analytics Manager, AVP, Agency Services and VP Risk Control. The Director supports the Client Services team to drive efficiency, accuracy, and client centricity in all client services processes. The director will also lead improvements in audit, access and staffing. The director will work in collaboration with the Client Services team to implement strategy, drive data integrity, optimize services and ensure operational process and policies are in place. This position offers the opportunity to shape operational excellence and enhance the client experience by leading impactful initiatives and supporting a culture of continuous improvement. Responsibilities 1. Manages CXA team, National...

Overview The Clinical Product Manager (CPM) shapes and optimizes ancillary healthcare services in workers’ compensation, overseeing processes and vendors managing: DME, PT/OT, diagnostics/imaging, transportation/translation, home health, IME/peer review and other supporting vendors related to managed care medical spend. This cross-functional role blends strategy, clinical insight, and operational execution to improve outcomes, reduce costs, and enhance experiences for injured workers, adjusters, and clinical teams. Collaboration with vendors, stakeholders, and leadership is essential to drive measurable improvements and ensure program integrity.   Amtrust is looking for a critical thinker who can bring structure and innovation to our workers’ compensation managed care programs. In this role, you will own vendor performance and process management in a broad variety of areas — making sure the right partners are in place, performance stays strong, and programs...