3 customer experience representative jobs found in Sparks

Position Summary The Retirement Benefits Specialist performs technical and administrative duties associated with the processing and verification of participants' retirement benefit inquiries and applications in accordance with Company policies, regulatory requirements, and plan guidelines. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities Maintains current knowledge of assigned Plan(s). Scans applications and all relevant documents into appropriate system. Processes retirement benefit applications; verifies the accuracy and completeness of information, researches or investigates past service, related credits, and insurance deductions. Responds to inquiries from participants, beneficiaries, and union representatives, directly or indirectly, regarding retirement benefits. Determines benefit eligibility and requests necessary documentation...

Position Summary The Retirement Benefits Specialist, Sr performs advanced technical and administrative duties associated with the processing and verification of participants' retirement benefit inquiries and applications in accordance with Company policies, regulatory requirements, and plan guidelines. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities Maintains current knowledge of assigned Plan(s). Processes retirement benefit applications; verifies the accuracy of information, researches or investigates past service, related credits, and insurance deductions. Responds to inquiries from participants, beneficiaries, and union representatives regarding retirement benefits. Determines benefit eligibility and requests necessary documentation from unions, employers, and the Social Security Administration to expedite processing. Initiates and...

Oxford Risk Management Group is seeking an Application Support Specialist to support the business systems, integrations, and data processes that drive our Commercial Lines and Captive Insurance operations. This role is responsible for maintaining application performance, supporting data integrity, troubleshooting integrations, and assisting end users across underwriting, claims, risk management, and captive insurance programs. Your Impact Support and troubleshoot integrations, APIs, data feeds, and business applications across underwriting, claims, CRM, and captive insurance platforms. Monitor system performance, data quality, and scheduled processes to ensure accurate and reliable operations. Write SQL queries and reports to validate data, investigate issues, and support business needs. Assist with application administration, user access, configuration updates, and documentation. Partner with business and technology teams to resolve issues and improve system efficiency....