13 customer experience specialist jobs found in Stevens Point

Play a key role in claims operations—handling records, payments, mail, and system tasks while working with customers and partners to resolve claims efficiently What You'll Do   As a Claims Technician, you will:   Analyze and process complex bills, checks, and invoices for proper coding and payment, including payments to law firms, claims suppliers, and injured workers. Research and resolve uncashed checks per company procedures, assist in securing IRS Form W-9 documents and ensure payments are coded properly.  Resolve title procurement issues with suppliers and customers. Coordinate document signatures with vehicle owners to align with state title compliance. Work with lenders to secure title and payoff information, letters of guarantee, and title copies.  Work with electronic claim documents. Compile, prepare, organize, review, and distribute moderate to complex claims materials to respond to various claims requests, including subpoenas, legal requests, and...

At SentryWorld, our business is built around people. We pride ourselves on the promise to deliver world-class services to our guests. SentryWorld is a destination venue located in Central Wisconsin, which hosts events from small to large celebrations and weddings to corporate and golf events. We currently have an opportunity for a Conference Services Manager to join our SentryWorld Events team. In this role, you will be a key member in planning and delivering exceptional customer service to our guests and will be responsible for coordinating with clients on all details of an event, including room arrangements, menus, timelines, billing and any special requests. You will be a key driver in ensuring that events are successful, and that guest’s expectations are met and exceeded. What You’ll Do As a Conference Services Manager you will: Proactively meet with clients and build relationships to understand their needs and requests. Demonstrates an innovative and creative...

As a Security Officer, you'll monitor numerous properties to provide safety and security to Sentry associates, visitors, and assets. At Sentry, security is one of our top priorities. To ensure our associates are safe and that our properties are secured, we are seeking a security-focused individual to join our Security team. In this key full-time opportunity, you’ll grow your physical security experience in a dedicated and rewarding environment while knowing you’ve made an impact to keep our teams are safe. We are currently looking for a Security Officer to assist our 3rd shift team from 10:30pm-6:30am Monday through Friday. There is a rotating 3rd shift weekend from 6:30pm-6:30am. This role will require flexibility with the availability to work nights, weekends, holidays, and special events as required. What You'll Do As a Security Officer, you will: Patrol and monitor interior and exterior of numerous premises to prevent and detect any risks to Sentry associates...

SentryWorld is currently seeking 1st Assistant Golf Professional who is enthusiastic about the game of golf to join our golf operations leadership team. You’re a people-person, and we’re a people-business. At SentryWorld, we care about our associates – and we encourage our team to bring that same commitment to our customers to keep them coming back year after year. In order to deliver on our commitment to customer service, we require an elite team of customer-focused individuals to work on the golf course to build and maintain trust and create a memorable experience for all SentryWorld’s guests. We are looking for someone that is focused, passionate, and has a professional and friendly demeanor. If you think you are a good fit, we would love to hear from you!   What You’ll Do As a 1st Assistant Golf Professional, you will play a key role in the management of daily golf operations to ensure the effective delivery of services, provide professional golf advice and ensure...

Assists in the management all front-of house and back of house operations for the Library Café located inside The Inn at SentryWorld. This position is ideal for a candidate that is looking to grow their career in the hospitality industry, while also gaining experience and knowledge in leading a team. If you have an interest in being a key partner in driving operational growth and success, we want to hear from you! What You’ll Do As an Assistant Restaurant Manager at the Library Cafe, you will: Assist in directing and controlling all day-to-day operations of the Library Café Partner with Hotel Chef & Beverage Manager in development of food & beverage products, operational strategies, and associate development Monitor quality and customer satisfaction in restaurant. Ensure the food quality is consistent and prepared to guest specifications. Stays informed of all customer complaints and becomes actively involved in those complaints that require management...

At the Inn at SentryWorld, we focus on the guest experience. Our property provides an upscale experience with authentic Wisconsin charm. We’re looking for an experienced Baker who’ll join the team and help deliver on our bakery concept. You’ll assist in the preparation of all bakery items, including breads, pastries, and other menu items served at The Inn. This position could be filled as Part-time or Full-time with current scheduled hours from 3:00am to 11:00am CST and varying days depending on business needs Based on experience and qualifications, the pay range for this position is $16.00 - $18.00 hourly.   We invite you to explore the opportunities that await you at SentryWorld. What You’ll Do As a Baker, you will: Prepare, bake, & decorate from scratch breads, bars, muffins, cookies, pies, cakes, pastries, and specialty chocolate confectionaries for our guests Maintain cleanliness of equipment, cases, and counter ensuring all health, safety, and...

At Sentry, the best parts of our business come from our very own backyard. All across our organization, we work to cultivate homegrown talent; people like you are curious, hardworking, and always looking to improve. Our friendly team at PJs team at SentryWorld is looking to add Full-Time Line Cook to our culinary team and we want you to join us. The ideal candidate has a natural sense of urgency, positive attitude, the ability to communicate well, and enjoys teamwork. Candidates should have a passion for learning about the culinary arts. If you think you’d be a good fit, we’d love to hear from you What You’ll Do As a Line/Grill Cook I, we entrust in you to be a leader in the operation and have a passion for training other associates, as well as delivering on customer service. In this role, you will be responsible for the following: Prepare a variety of dishes made from our very own recipes Responsible for setting up food preparation lines including grill, sauté,...

At Sentry, the best parts of our business come from our very own backyard. All across our organization, we work to cultivate homegrown talent; people like you are curious, hardworking, and always looking to improve. This Full-time Line/Grill Cook I role will be part of a small team that works together to deliver culinary creations on all the private events that take place at SentryWorld. The ideal candidate has a positive attitude, the ability to communicate well, and enjoys teamwork. Candidates should have a passion for learning about the culinary arts. If you think you’d be a good fit, we’d love to hear from you. What You’ll Do As a Line/Grill Cook I, we entrust in you to be a leader in the operation and have a passion for training other associates, as well as delivering on customer service. In this role, you will be responsible for the following: Prepare a variety of dishes made from our very own recipes Responsible for setting up food preparation lines including...

We pride ourselves on being the experts in what we do, and we need individuals who are experienced to be able to handle the more complex spend categories and execute procurement actions that support business operations while continually adding value to the organization. You’ll develop and maintain relationships with internal and external stakeholders, while creating procurement strategies, monitoring the contract lifecycles, managing supplier performance, and being a trusted business advisor for the Information Technology stakeholders. What You'll Do As a Senior Procurement Specialist, you will: Manage complex Information Technology spend categories, including maintaining awareness of current and future needs, monitoring milestones and reviewing contract terms.  Develop and execute action plans based on the identified sourcing strategy, business needs and improvement to ensure standards are achieved at a competitive rate with minimal risk. Develop and execute...

At the Inn at SentryWorld, we focus on the guest experience. Our property provides an upscale experience with authentic Wisconsin charm. We’re looking for an experienced Baker who’ll join the team and help deliver on our bakery concept. You’ll assist in the preparation of all bakery items, including breads, pastries, and other menu items served at The Inn. This position is Part-time (20-29 hours a week) with current scheduled hours from 3:00 am to 11:00am with varying days. Based on experience and qualifications, the pay range for this position is $16.00 - $18.00 hourly. We invite you to explore the opportunities that await you at SentryWorld. What You’ll Do As a Baker, you will: Prepare, bake, & decorate from scratch breads, bars, muffins, cookies, pies, cakes, pastries, and specialty chocolate confectionaries for our guests Maintain cleanliness of equipment, cases, and counter ensuring all health, safety, and sanitation guidelines are met Collaborate with...

The Inn at SentryWorld, is seeking an experienced and enthusiastic Part-time Line Cook to join our team. In this role, you will be responsible for preparing and serving our Café and room service guests, maintaining cleanliness in assigned kitchen space and partnering with other team members to deliver exceptional service. Our culinary team strives to combine modern techniques with local and seasonal products. If you have a passion for the culinary arts and an interest in growing your career in the culinary field, we invite you to submit your application! What You’ll Do As a Line/Grill Cook I, we entrust in you to be a leader in the operation and have a passion for training other associates, as well as delivering on customer service. In this role, you will be responsible for the following: Prepare a variety of dishes made from our very own recipes and assist with baking pastry items as needed. Set up assigned stations and gather necessary supplies/ingredients to prepare...

At Sentry, we realize that getting valuable, hands-on experience is important for you and your career. We’re looking to recruit UW-Stevens Point for our Claims Co-op program. In this program you’ll have the opportunity to work part-time while attending classes and full-time during summers. Our co-op program is designed to provide you the opportunity to gain valuable experience while working in our Stevens Point location. What You’ll Do The Claims co-op students will work closely with a mentor to understand how claims are handled. Our Claims Co-op offers opportunities to: Assist claims representatives with claim handling activity Support internal and external customers with empathy and understanding Document claim files with information provided Bilingual support as applicable Access to insurance course work including licensing and designations Professional and Personal development opportunity Develop knowledge of claim handling best practices and...

Here at Sentry, we value real work experience for our interns. We offer not only an internship, but an experience for students to get a head start on their careers, early on. With the claims internship, you will work with a mentor to learn what claims are and how they play a vital role in the company’s success, as well as how claims are handled. You will also get opportunities to network by attending diverse social events and meeting leadership in multiple areas. What You’ll Do Our Claims internship offers opportunities to: Learn about claims negotiations Support customers with empathy and understanding Verify coverage of current customers Investigate losses by gathering relevant information Document your actions and information gathered about claims Obtain required licensing as needed What it Takes To be considered for this position, the following criteria is necessary: Pursuing an undergraduate or associate degree in Business, Insurance,...