8 customer support officer jobs found in Stevens Point

Join our Commercial Auto team by leading claim investigations, assessing liability, and driving fast, fair resolutions for policyholders. This position will be located at our Stevens Point, WI office following the hybrid work model and is NOT available for remote work. What You'll Do   As a Claims Representative Entry Level, you will:  Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim.  Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports, and other pertinent evidence.  Build knowledge to evaluate claims exposure appropriately, establishing timely reserves.  Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions...

In this role, you’ll investigate, evaluate, and resolve subrogation claims in an efficient and accurate manner. What You'll Do   As   a   Claims Representative - Subrogation,   you will :   Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, the ongoing subrogation status, and decisions, including the reasoning behind them. Evaluate moderately complex claims involving motor vehicle accidents, workers compensation injuries, or damages to property to determine if subrogation exists and determine recovery opportunities and payments within assigned authority limit. Provide prompt subrogation investigation, evaluation, and communication to the claims departments and handle subrogation recovery efforts consistent with the evaluation of the parties’ responsibility by obtaining and analyzing all pertinent documentation, i.e., police reports, carrier discovery...

As a Claims Co-op, you’ll practice investigation, evaluation, and communication skills while making real impact. Work part-time during school and full-time over breaks. What You’ll Do The Claims co-op students will work closely with a mentor to understand how claims are handled. Our Claims Co-op offers opportunities to: Assist claims representatives with claim handling activity Support internal and external customers with empathy and understanding Document claim files with information provided Bilingual support as applicable Access to insurance course work including licensing and designations Professional and Personal development opportunity Develop knowledge of claim handling best practices and jurisdictional requirements (participation in Basic Claims Learning) Obtain required licensing as needed What it Takes In order to be eligible for this elite opportunity you must meet the following criteria: Pursuing an undergraduate degree...

Serve as a first contact for handling claims primarily by phone, meeting call KPIs, collaborating in team huddles, learning about Sentry business units, and job shadowing. Sentry is seeking motivated college students for our Part-Time College Student Program within their Customer Service & Operations (CS&O) organization. This program is designed to provide students with the opportunity to gain valuable professional experience and exposure to the insurance industry as a possible long-term career path. The program encourages a learning mindset through training opportunities, business unit overviews, job shadowing, and networking aligned to students’ career interests. As a Customer Service Representative within our contact center, you will play a critical part in providing services to insureds, claimants, and others relating to the “First Notice of Loss” reports.  As Sentry’s promise to be there for our customers during their time of need, you’ll provide technical...

Support our claims operations through accurate data entry, record maintenance, and document prep. Resolve errors, assist stakeholders, and keep claims moving efficiently. Please note: this role is NOT available for remote work and will be staffed out of our Stevens Point, WI office following a hybrid work schedule. What You'll Do   Provide support in   maintaining   claim files, including updating claim coding, financial, and other data elements, preparing a variety   of claims forms and materials, and ordering police reports. Review and audit reports associated with claim file activity for documentation and accuracy. Enter/update   data   as necessary.   Assist   with basic claim referrals to various claims suppliers, including telephonic and field case managers, medical canvases, and   surveillance requests. Complete simple forms when   required .   Compile and review claim records and materials in response to...

Supports the growth, development, and lifecycle management of Telematics-enabled insurance products and programs. This position will be seated at our office in Stevens Point, WI under a hybrid work model. What You’ll Do: As a Telematics Product Specialist, you will provide support to underwriting, claims, loss control, and other internal associates, as well as agents and customers on Telematics-enabled programs and processes. You will also provide assistance to all involved in telematics-based programs at Sentry. In addition, you will… Provides day-to-day support via email and phone to agents and customers in the on-boarding and validation process of Sentry’s telematics program(s). Ensures that onboarded motor carriers are Sentry customers. Supports the monitoring and reporting of our telematics products and programs, including, but not limited to, underwriting, claims, and pricing. Tracks and supports the first notice of loss team on collision reports received...

This role will oversee the day‑to‑day operational functions of a legal support team, ensuring efficient workflow, continuous improvement and high‑quality service delivery. What You’ll Do: As a Legal Operations and Support Supervisor, you will oversee the Legal Specialists and Legal Assistants at Sentry that provide critical support to the legal team.  You’ll also play a key role in establishing a legal operations function, allowing Sentry’s Legal Department to better understand the work we do to best align our efforts to Sentry’s strategic initiatives.   In addition, you will... Collect and analyze data on legal activities, performance metrics, and spend to provide insights for strategic decision-making. Oversee implementation and optimization of legal technology solutions like e-billing, matter management, and legal spend analytics to streamline tasks and improve efficiency. Assist the Legal Department in managing its legal spend and relationships with outside...

The Inn at SentryWorld is about people and the relationships we build. Our onsite Baristas not only craft wonderful beverages for our guests, but they also create an experience. Based on availability and business needs, this position could be filled as on-call, part-time or full-time What You’ll Do As a barista at the Library Café, you will: Greet customers and engage in conversations regarding available food and beverage items, and current specials. Process orders ensuring all transactions are handled timely and accurately.  Prepare and/or serve bakery and beverages, such as coffee, espresso, and tea according to company standards and customer requests. Clean and organize work and storage areas including, but not limited to equipment, cases, dishes, counters, refrigerators, and floors to ensure a sanitary work environment and easy access to needed resources. Monitor equipment to ensure it is operating properly and report any maintenance needs. Perform support tasks...