4 customer support specialist jobs found in Stevens Point

Protect people, property and assets across multiple sites. Respond to emergencies, provide first aid, investigate incidents, control access, and support executive protection when needed We are currently looking for a Security Officer to assist our 2nd shift team from 2:30pm-10:30pm. What You'll Do As a Security Officer, you will: Patrol and monitor interior and exterior of numerous premises to prevent and detect any risks to Sentry associates and property. Analyze and respond appropriately to emergency situations Escalate risks appropriately based on the severity Provide advanced administration of Sentry's access control system for all associates, contractors, and visitors to maintain a safe and secure environment Complete incident reports on any irregularities, such as equipment and property damage, safety and health issues, theft, presence of unauthorized individuals, and any other unusual occurrences Ability to work nights, weekends, and holidays...

Serve as a first contact for handling claims primarily by phone, meeting call KPIs, collaborating in team huddles, learning about Sentry business units, and job shadowing. Sentry is seeking motivated college students for our Part-Time College Student Program within their Customer Service & Operations (CS&O) organization. This program is designed to provide students with the opportunity to gain valuable professional experience and exposure to the insurance industry as a possible long-term career path. The program encourages a learning mindset through training opportunities, business unit overviews, job shadowing, and networking aligned to students’ career interests. As a Customer Service Representative within our contact center, you will play a critical part in providing services to insureds, claimants, and others relating to the “First Notice of Loss” reports.  As Sentry’s promise to be there for our customers during their time of need, you’ll provide technical...

Supports the growth, development, and lifecycle management of Telematics-enabled insurance products and programs. This position will be seated at our office in Stevens Point, WI under a hybrid work model. What You’ll Do: As a Telematics Product Specialist, you will provide support to underwriting, claims, loss control, and other internal associates, as well as agents and customers on Telematics-enabled programs and processes. You will also provide assistance to all involved in telematics-based programs at Sentry. In addition, you will… Provides day-to-day support via email and phone to agents and customers in the on-boarding and validation process of Sentry’s telematics program(s). Ensures that onboarded motor carriers are Sentry customers. Supports the monitoring and reporting of our telematics products and programs, including, but not limited to, underwriting, claims, and pricing. Tracks and supports the first notice of loss team on collision reports received...

As a Claims Co-op, you’ll practice investigation, evaluation, and communication skills while making real impact. Work part-time during school and full-time over breaks. What You’ll Do The Claims co-op students will work closely with a mentor to understand how claims are handled. Our Claims Co-op offers opportunities to: Assist claims representatives with claim handling activity Support internal and external customers with empathy and understanding Document claim files with information provided Bilingual support as applicable Access to insurance course work including licensing and designations Professional and Personal development opportunity Develop knowledge of claim handling best practices and jurisdictional requirements (participation in Basic Claims Learning) Obtain required licensing as needed What it Takes In order to be eligible for this elite opportunity you must meet the following criteria: Pursuing an undergraduate...