3 customer care advocate jobs found in Syracuse, NY

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Personal Lines team is currently seeking a Assistant Regional Vice President in our New York territory.    This is a Hybrid full time exempt role.    Position Overview / Summary This role reports to the PL Zonal Vice President and is responsible for leading and developing a team of Territory Sales Managers (TSMs) to drive profitable growth, strengthen agency relationships, and improve retention across the assigned territory.   The position plays a critical leadership role in executing regional strategy, expanding agency penetration, and delivering strong financial results. It also provides management leverage and back-up support to the Zonal Vice President. This is a...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Personal Lines team is currently seeking a Assistant Regional Vice President in our New York territory.    This is a Hybrid full time exempt role.    Position Overview / Summary This role reports to the PL Zonal Vice President and is responsible for leading and developing a team of Territory Sales Managers (TSMs) to drive profitable growth, strengthen agency relationships, and improve retention across the assigned territory.   The position plays a critical leadership role in executing regional strategy, expanding agency penetration, and delivering strong financial results. It also provides management leverage and back-up support to the Zonal Vice President. This is a...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Main Function of the Position: Provide service associated with administration of Employee Benefit policies.  Provide all necessary support to the production efforts which are necessary for the achievement of the department's goals and objectives. Essential Duties and Responsibilities: Participate in client meetings/sales calls with brokers, employee enrollment meetings and all departmental service meetings. Responsible for the servicing of selected Group Agency Accounts. Functions include but are not limited to reconciliation of claim issues, benefit inquires, enrollment issues, and carrier premium billing discrepancies. Handle telephone inquiries. Intake and audit control of enrollment information. Track inquiries and complaints regarding carrier claims resolution. Act as liaison to intervene with delays in...