01/28/2026
Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.
At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded! What you will be doing:
Manage enterprise-wide support operations for remote and on-site users, across Tier 1 (Help Desk) to Tier 3.
Establish and maintain SLAs, KPIs, and escalation protocols aligned with business-critical operations.
Oversee 24/7 or extended hours support models where required for claims or catastrophe events.
Drive continuous improvement of incident, request, and problem management processes.
Lead, coach and train team members, setting strategic priorities and execution expectations.
Regularly conduct effective and timely structured Progress & Growth Structured Dialogue sessions.
Recruit, retain, and develop talent to ensure continuity and bench...
Slide
Tampa, FL, USA
