01/08/2026
Client Contact Coordinator acts as the primary point of contact by personally providing prompt, efficient, and high-quality service to clients by directing clients to the appropriate team member and assisting clients and/or advisors with service requests. PRIMARY RESPONSIBILITIES:
Greeting & assisting clients entering the office
Provide policy documents and identification cards In person, via email or fax
Assist clients with billing questions and premium payment processing Including change in payment plans
Establishing EFT or RCC and securing necessary forms/signatures
Pull overflow payment messages and return client calls
Support service teams in gathering: Golf car changes, Auto changes, Mortgages changes, Policy cancellations
Obtain necessary signatures on paperwork
Support Risk Consultants
Call clients if R/C is running behind their scheduled appointment
Attached in Agency Management System applications completed through DocuSign
Follow up on applications not completed...
The Baldwin Group
The Villages, FL, USA
Full Time
