22 customer service jobs found in Trenton

Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 6 - time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center! Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience - 7 years in a row ! Our Contact Center team enjoy: Salary begins at $51,120.55 with the potential to earn more if you are licensed with experience (Salary is commensurate with experience and credentials) Company paid training and professional state licensure. Potential annual bonus incentive worth up to 7.5% of your first year’s base salary Hybrid work schedule once training is completed An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8% The Opportunity NJM is seeking talented, friendly customer service orientated...

There's never been a better time to join NJM! With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker's compensation, automobile, and homeowners insurance in New Jersey. The Supervisor, Bill Processing is responsible for leading and directing the Bill Processing (BP) team, ensuring the timely and accurate auditing and processing of medical bills, meeting all regulatory timeframes. Essential Duties and Responsibilities: Lead and direct bill processing team to ensure timely turnaround and accurate adjudication of medical bills Monitor workloads, productivity and quality to maximize operational effectiveness and to ensure timely, effective and efficient processing of medical bills. Utilize reports to track and trend data, improve team efficiency, identify problem areas and offer recommendations as needed Instruct and counsel team members on new regulations, processes,...

There's never been a better time to join NJM! With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker's compensation, automobile, and homeowners insurance in New Jersey. Our MCS (Medical Claims Services) Medical Bill Processing Department has an opening for a Bill Processor and is seeking a candidate who has excellent communication skills as well as strong organizational and time management skills. The Bill Processor (BP) is responsible and accountable for the timely audit and processing of medical bills.  Timely and accurate processing is vital to ensuring that medical bills meet all regulatory timeframes. Essential Duties and Responsibilities: Accurately audit and process standard medical bills for routine procedures within statutory timeframes, by following medical coding guidelines and department policies and procedures Verify correct payee and provider information and...

NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for new lines of middle and large commercial and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut. Celebrating its 110-year...

We are GROWING and we are searching for you! Join our team and unlock your potential.   Pay Range:   For an Bilingual Insurance Sales Representative is $15.92-$20/ hourly.   Our Compensation package includes a competitive base salary + monthly uncapped commissions + renewal commissions + monthly bonus incentives! What We Offer: No cold calling involved Uncapped commission potential Lucrative bonus opportunities including performance-based bonuses and sales competitions Continuous on-going training and mentorship Growth-oriented culture with internal promotion opportunities Comprehensive Benefits package including medical, dental, vision, and life insurance Comprehensive 401K plan with competitive employer match Paid time off including holidays, vacation, and personal time Annual incentive trip for top performers Fitness perks: Corporate discounts and/or reimbursements to gyms are available, makes staying active more accessible....

This is an exciting time to join NJM Insurance Group as we continue to expand into new markets!  With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile and homeowners’ insurance. Become a member of our team and you’ll be part of company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service.  Team members are offered competitive compensation. NJM has a Treasury Analyst opportunity that will play a key role within the organization and Finance Department performing daily cash management activities, cash forecasting, and ensuring sufficient funds to cover daily working capital. This includes but is not limited to maintaining daily cash forecast, cash position, settlements, intercompany transfers, and ensuring all bank accounts are reconciled timely, and maintaining bank account information. The...

There’s never been a better time to join NJM!  With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile and homeowners’ insurance in New Jersey.  Become a member of our team and you’ll be part of company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service.  Team members are offered a competitive compensation. NJM's Appraisal Department is seeking to fill a Senior Field Auto Damage Appraiser (Staff Auto Appraiser, Senior is the official NJM Title ) to travel throughout Middlesex County and Northern Monmouth County.    The Appraiser is responsible for Inspecting first and third-party vehicle damage and then providing, scheduling and writing estimates within Company guidelines at residences, shops or tow yards based on assignments received. This position will work from home when not in the...

The overall responsibility of this position is to consistently execute on the Company’s mission, vision, and values, leading customer service approach, and claims business model to provide best outcomes on complex/high severity claims. The Complex Claims Specialist, Senior will be responsible for contacting all parties involved in the claim, gathering, and securing all necessary information to effectively evaluate the claim, and implement an action plan to manage the claim. The Complex Claims Specialist, Sr will work with and communicate to NJM policyholders, injured workers, medical providers, the NJM Medical Services Administration Department, Special Investigation Unit, WC Legal Staff, other departments within NJM, and vendors as needed. This is a senior level position in the Complex Claims track that will require minimal supervision and guidance to accomplish the goals and objectives of the role. Essential Duties and Responsibilities: Review, investigate, and analyze...

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders. Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experiences, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its...

The Law & Regulation Associate Staff Attorney provides legal advice and support to NJM’s Contract Management and Regulatory Compliance teams, as well as NJM’s Corporate and General Counsel. Essential Duties and Responsibilities: Review of third party and vendor agreements Provide legal advice to business units on contract related issues and collaborate with Vendor Management in the negotiation and execution of contracts Provide regulatory guidance to stakeholders enterprise-wide to ensure legal compliance Support internal business unit initiatives and assist with maintaining and improving internal policies and procedures to ensure regulatory compliance Assist Law and Regulation management with regulatory, rate and form filings   Required Qualifications: Juris Doctorate degree required License to practice law in the state of New Jersey is required 0-5 years of legal and/or property casualty insurance experience Critical...

Position Title:  Insurance Specialist Department Name:    Personal Lines Location: West Trenton (Ewing Township), NJ General Summary: The primary responsibility of the Insurance Specialist is to accurately underwrite Personal Lines risks while serving as a first line of support to representatives on complex matters.  Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job. Accurately and effectively underwrite all types of Personal Lines business in all states. Provide support to internal customers regarding complex matters and escalated customer inquiries. Support the department through participation in meetings, projects, and initiatives as assigned. Hours: 9:45 a.m. - 6:00 p.m. Tuesday to Friday, Saturday 8:30-4:45 p.m. (During...

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders. Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based...

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.  Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.  When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Auto Damage Trainee – Trenton, NJ “ *Starting pay rate varies based upon position and location. Ask your Recruiter for details!” Sign on bonus: $1,500 for candidates who hold  an adjusters license that is active and in good standing. Accidents can be scary, and our Auto Damage team rises to the occasion to provide unparalleled customer service when our customers need us the most. We’re looking...

There has never been a better time to join NJM! With a nationally ranked reputation for outstanding customer service and a history that spans more than a century. Our Personal Lines department is currently interviewing for part time associates to answer and respond to inbound telephone calls from current policyholders, providing the superior customer service for which we are known. Formal in-house training is provided. Come see what all the excitement is about! This is a great opportunity to gain valuable work experience in the insurance industry while working toward completing your college education. This position will begin on June 22, 2026. The hours for the position will flex Monday through Saturday and may be scheduled around a student’s academic obligations in an associates, bachelors, or master’s program. The average hours for the position are 15 to 20 hours per week. The starting compensation for this opportunity is $22.00/hr. The training for this role will be...

The Subrogation Claims Rep II is responsible for analyzing and conducting investigation of all assigned files for recovery and resolution of subrogation claims utilizing effective negotiation skills of liability and damage disputes. Responsibilities: Receive and process subrogation claims, seeking recoveries from adverse parties and/or their insurance carriers. Thoroughly review, evaluate and investigate subrogation claims to obtain necessary information for prompt resolution. Negotiate subrogation claims and resolve liability and/or damage disputes for successful recoveries.  Efficiently credit recovery checks and issue deductible payments to our insured. Claims are settled and negotiated based on company guidelines and applicable state negligence laws. Professionally respond and communicate on all subrogation related issues. Provide excellent customer service to our policyholders. Comply with department procedures and metrics. Required Qualifications: Minimum...

Our Company: Established in 2012, Seek Now captures robust property data to meet the needs of customers across the insurance and real estate industries. With more than 2 million property inspections completed to date while currently servicing 3,000 properties per day, Seek Now is the leading data capture and inspection services firm serving 240+ customers. Our  mission  is to help our customers make faster decisions and improve economic outcomes, all while providing a stellar customer experience. We accomplish this through continuously reimagining how information is captured, transformed, and transmitted across all the industries we serve. Our  vision  is to be the leading provider of on-demand, ground truth property data solutions. We do this while creating individual growth opportunities for our employees, expanding network of Seekers, and value add partners. Summary: Seek Now is searching for capable 1099 independent sub-contractors to provide accurate, impartial,...

The Law & Regulation Analyst II assists the Law and Regulation Department with ensuring Business Units adhere to statutory and regulatory requirements when performing company operations. This position promotes a culture of compliance throughout the organization. The Level II Analyst also assists the Law and Regulation Department with special projects. Essential Duties and Responsibilities: Research property and casualty insurance industry compliance regulations and laws Assist in the management of the proposed regulatory comments workflow  Perform audits and compliance reviews to evaluate / assess internal operational and procedural compliance Review, summarize, and distribute quarterly reports on Market Conduct activity in the states the Company conducts business     Assist with compliance meetings and educating employees on regulatory requirements Assist with compliance reporting  Support evolving regulatory compliance strategies, policies, and procedures based...

The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims. Schedule: Monday to Friday (10:45am-7pm) and 1 Saturday a month (8:30am-4:30pm)   Essential Duties and Responsibilities: Receive initial reports of loss or damage from policyholders, claimants or other parties. Accurately process information into the system for assignment to an adjuster. Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps. Determine appropriate coverage and complete necessary follow-ups in a timely manner. Navigate systems with proficiency to access appropriate information to service callers. Perform additional...

The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims.   Tuesday to Saturday (8:15am-4:30pm). This includes a 5% shift differential. Essential Duties and Responsibilities: Receive initial reports of loss or damage from policyholders, claimants or other parties. Accurately process information into the system for assignment to an adjuster. Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps. Determine appropriate coverage and complete necessary follow-ups in a timely manner. Navigate systems with proficiency to access appropriate information to service callers. Perform additional duties...

The Solution Owner II supports the Personal Lines function/portfolio within the Strategic Alignment & Execution (SA&E) department. A successful candidate for this position will work collaboratively with business stakeholders, SO team members, and delivery teams to analyze and provide solutions to business goals. In this role, the SO will support alignment of strategy with business processes and initiatives, design of the product or solution to achieve strategic outcomes to achieve business outcomes by collaborating with delivery teams. ESSENTIAL DUTIES & RESPONSIBILITIES: Responsible for assessing business problems, consulting industry best practices, and offering creative solutions. Responsible for engaging stakeholders to understand the strategy, actions, initiatives and expected business outcomes and seek guidance regarding product features from SMEs, Business Process Leaders, Compliance, Legal, and other stakeholders. Ability to align solution features...