7 customer service associate jobs found in Trenton

The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims.   Schedule: Monday to Friday (10:45am-7pm) and 1 Saturday per month (8:30am-4:30pm) Essential Duties and Responsibilities: Receive initial reports of loss or damage from policyholders, claimants or other parties. Accurately process information into the system for assignment to an adjuster. Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps. Determine appropriate coverage and complete necessary follow-ups in a timely manner. Navigate systems with proficiency to access appropriate information to service callers. Perform additional...

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders. Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based...

We are seeking a detailed-oriented and customer-focused part-time General Claims Associate (Student Worker) to join our First Notice of Loss (FNOL) department in our West Trenton office. This role serves as the first point of contact for policyholders, claimants or other parties reporting claims. As part of our FNOL team, you will be responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims.   This is a year-round, part-time position for students actively enrolled in a bachelor’s or master’s program. Work hours are designed to flex around academic obligations. The average hours for the position are approximately 15-20 hours per week and can be scheduled anytime during the hours of 8:00 a.m.-4:00 p.m. on weekdays. Responsibilities: Receive initial reports of loss or damage from policyholders, claimants or other...

The Document Processor, Associate is responsible for, but not limited to, handling all incoming NJM, policyholder, and claim related correspondence.  They are responsible for ensuring and maintaining customer satisfaction according to company standards with regard to timeliness, accuracy, availability, document identification, data entry and quality review of scanned documents.  Key tasks include sorting incoming mail  operating various types of scanners for the creation of electronic documents, and data entry. This role does require working in the NJM- West Trenton office.  Schedule:  Mon-Fri 8:00 AM - 4:15 PM. Essential Duties and Responsibilities: Ability to sort all incoming mail (both physical and electronic) accurately and identify documents according to pre-established business rules within a designated timeframe. Ability to operate department scan equipment to produce high-quality images and understand how to adjust scanned images using NJM’s capture...

NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for new lines of middle and large commercial and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut. Celebrating its 110-year...

NJM's Personal Lines Business Process Operations Team is seeking a Business Process Operations Analyst II. BPOA II is responsible for supporting strategic business initiatives, managing, and optimizing business processes, and ensuring the effective operationalization of new processes and technology solutions. This role acts as a bridge between business users, solution owners, and technology teams, facilitating change, driving process improvements, and supporting both technology and non-technology operations. Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job. Support Strategic Plan, Leadership, and Core Competencies Contribute to the execution of the strategic plan and key initiatives. Facilitate discussions with business owners to set...

The Paralegal for the General Claims (GC) Legal department provides paralegal support to in-house staff attorneys for claims-based legal matters, assists attorneys’ legal research, and monitors case and publication alerts through Westlaw and public dockets on important cases, regulations or statutes. The GC Legal Paralegal analyzes issues related to liens, child support judgments, and releases, and drafts correspondence, memoranda and pleadings under the close guidance of staff attorneys. The GC Legal Paralegal develops reports to aid General Claims leadership through the analysis and assembly of data provided from various sources, which reports are prepared and updated on a cadence managed independently by the paralegal. The GC Legal Paralegal also provides some support for subpoena responses. Essential Duties and Responsibilities:   Collaborate in the production of various reports to aid the General Claims’ management of litigated matters; ensure data accuracy; assist...