5 customer service manager jobs found in Trenton, NJ

General Summary :  The Commercial Lines Product Manager (formal NJM title: Manager, Product Management) oversees the development and success of the Commercial Package and Umbrella products by defining, building and implementing vision and strategy, conducting market research, and collaborating with cross-functional teams.  This role will report to the Vice President, Product Management. This position is physically based in our West Trenton, New Jersey corporate office. Essential Duties and Responsibilities : Essential functions of this job are listed below in order of priority.  Reasonable accommodations may be made to enable individuals to perform the essential duties.   •    Support the organization in driving responsible and profitable growth across the Commercial Package and Umbrella lines of business.   •    Execute the development and communication of the product vision, strategy, and roadmap. •    Work effectively with cross-functional teams including, Actuarial,...

Our General Claims department in West Trenton, NJ is looking for a Property Damage Representative candidate who has excellent communication skills as well as strong organizational and time management skills.  We are looking for talent with and without prior experience in the insurance industry. Hours: Monday through Friday, 8:45 a.m. to 5:00 p.m. with work from home opportunities after training is complete. Salary: The level and salary is commensurate with direct experience and credentials.  Level I - $51,120.55 - $67,542.80 annually based on experience  Level II - $58,737.25 - $89,324.95 annually based on experience  Sr. Level - $77,698.40 - $102,805.30 annually based on experience Responsibilities Appropriately handle, settle and close property damage (automobile) claims by bringing a prompt and amicable resolution Verify coverage, open claims, contact parties involved Verify and investigate information presented by first and third party...

There has never been a better time to join NJM! With a nationally ranked reputation for outstanding customer service and a history that spans more than a century. Our Personal Lines department is currently interviewing for part time associates to answer and respond to inbound telephone calls from current policyholders, providing the superior customer service for which we are known. Formal in-house training is provided. Come see what all the excitement is about! This is a great opportunity to gain valuable work experience in the insurance industry while working toward completing your college education. This position will begin on June 22, 2026. The hours for the position will flex Monday through Saturday and may be scheduled around a student’s academic obligations in an associates, bachelors, or master’s program. The average hours for the position are 15 to 20 hours per week. The starting compensation for this opportunity is $22.00/hr. The training for this role will be...

The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims.   Available Schedules (working 4 days per week): Monday-Friday (4:30PM - 9:00PM) and 2 Saturdays a month (8:30AM-4:30PM) Monday-Friday (5:00PM - 9:00PM) and 2 Saturdays a month (8:30AM-4:30PM) Responsibilities: Receive initial reports of loss or damage from policyholders, claimants or other parties. Accurately process information into the system for assignment to an adjuster. Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps. Determine appropriate coverage and complete necessary follow-ups in a timely manner....

The Sr. Telecom Apps Software Engineer is responsible for the support and maintenance of applications used by contact center staff (applications that have a direct integration with the telecommunications architecture).  The person in this role will be the technical lead for IT as well as being the subject matter expert for any business driven initiatives.  The person serving this role will also be responsible for monitoring and troubleshooting systems for optimal performance. ESSENTIAL DUTIES & RESPONSIBILITIES : Customer support and troubleshooting Perform analysis and resolve telecom related issues and service requests in a timely manner. Assist immediate team members, extended IT team members and vendors to resolve complex and cross product issues. Interact with vendor support and provide adequate communication about problem resolution. Proactively monitor systems and take corrective action when required. Document process and procedures according to established...