3 manager software engineering jobs found in Trenton, NJ

The Sr. Telecom Apps Software Engineer (official NJM job title) will have extensive knowledge of the NICE CX1 platform and is responsible for the design and development of voice/email/chat solutions on the NICE suite of applications used by contact center staff.  The person in this role will be the technical lead for IT and will be expected to translate software requirements into working solutions within the existing IVR application framework. The person serving this role will also be responsible for monitoring and troubleshooting systems for optimal performance. ESSENTIAL DUTIES & RESPONSIBILITIES : Customer support and troubleshooting Perform analysis and resolve telecom related issues and service requests in a timely manner. Assist immediate team members, extended IT team members and vendors to resolve complex and cross product issues. Interact with vendor support and provide adequate communication about problem resolution. Proactively monitor systems and take...

As a Quality Engineer, you'll be responsible for functional and automation testing of NJM’s business applications. We are looking for an innovative Software Quality Engineer who can leverage Generative AI technologies to enhance testing effectiveness, efficiency, and coverage while maintaining human oversight and accountability. In this role, you will design, build, and maintain automated test suites across different applications, working closely with Developers, Functional Analysts, Product Owners, and Project Managers to ensure reliable, high-quality releases. Essential Duties and Responsibilities: Work in an agile, small team environment with a focus on speed and quality Review business and technical requirements to develop comprehensive test strategies, test plans, and test cases Design, develop, and maintain reusable test automation scripts to enable faster regression/delivery cycles Perform manual and automated testing to ensure alignment with software...

There’s never been a better time to join NJM!  With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile and homeowners’ insurance in New Jersey.  Become a member of our team and you’ll be part of company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service.  Team members are offered a competitive compensation. NJM's Facility Operations Team is seeking a Technology Leader (the official NJM title is Technology Leader, Facility Operations, Senior)  is responsible for the administration, support, integration, and continuous improvement of technology systems that support facility operations, building infrastructure, and maintenance management. This position serves as the primary technical resource for Facility Operations technology platforms, including Building Automation Systems (BAS), Computerized...