7 operations team lead jobs found in Trenton, NJ

Reporting directly to the Medical Management Supervisor, the Workers' Compensation (WC) Case Manager supports the WC Department by following the best practices associated with managing of the injured worker effectively and efficiently. The position requires the nurse to work and communicate with other members of the Medical Management team in addition to the WC Claims team, WC Claims Supervisors, and other team members. The WC Team Lead also interacts with the associated injured parties or their legal representatives, medical providers, and other departments within NJM, as needed. The official NJM job title is Medical Management Coordinator. Essential Duties and Responsibilities: Demonstrate knowledge, skills, and competency in the application of case management standards of practice. Develop and provide ongoing support of the rehabilitation plan through comprehensive assessment, planning, implementation, and overall evaluation of individual claimant needs.  Facilitate...

The Solution Owner II supports the Personal Lines function/portfolio within the Strategic Alignment & Execution (SA&E) department. A successful candidate for this position will work collaboratively with business stakeholders, SO team members, and delivery teams to analyze and provide solutions to business goals. In this role, the SO will support alignment of strategy with business processes and initiatives, design of the product or solution to achieve strategic outcomes to achieve business outcomes by collaborating with delivery teams. ESSENTIAL DUTIES & RESPONSIBILITIES: Responsible for assessing business problems, consulting industry best practices, and offering creative solutions. Responsible for engaging stakeholders to understand the strategy, actions, initiatives and expected business outcomes and seek guidance regarding product features from SMEs, Business Process Leaders, Compliance, Legal, and other stakeholders. Ability to align solution features...

A Network Engineer, Senior is responsible for the ongoing design, maintenance, and support of all aspects of NJM’s Network Infrastructure.  A Network Engineer Senior will lead efforts with other members of the IT infrastructure and operations teams to deliver and maintain reliable network services. Essential Duties and Responsibilities: Install, configure, and maintain LAN/WAN and Data Center Infrastructure Components Support Wireless Network Infrastructure Create reusable configuration templates to standardize the deployment of network devices and features Maintain disaster recovery network infrastructure and participate in annual DR Exercise Evaluates published security advisories and remediate security vulnerabilities consistent with NJM Patch Management Program Perform network device OS upgrades and system patching to maintain appropriate security, vendor support, and feature sets Monitor ticketing queues and respond to outstanding requests and other assigned work...

There's never been a better time to join NJM! With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker's compensation, automobile, and homeowners insurance in New Jersey. The Supervisor, Bill Processing is responsible for leading and directing the Bill Processing (BP) team, ensuring the timely and accurate auditing and processing of medical bills, meeting all regulatory timeframes. Essential Duties and Responsibilities: Lead and direct bill processing team to ensure timely turnaround and accurate adjudication of medical bills Monitor workloads, productivity and quality to maximize operational effectiveness and to ensure timely, effective and efficient processing of medical bills. Utilize reports to track and trend data, improve team efficiency, identify problem areas and offer recommendations as needed Instruct and counsel team members on new regulations, processes,...

The Business Continuity Analyst will work closely with the program leadership team, partner organizations, technical staff, and business units to define and apply NJM’s business continuity management objectives. With strong communication, relationship building, technical and leadership skills, the Analyst will partner with the Business Continuity team to integrate business continuity into a cohesive strategy. They will help to design and implement solutions that align with NJM’s strategy and plan to effectively address business objectives and requirements.   Essential Duties and Responsibilities: BCP Program Governance Work with department leadership, to operationalize and coordinate the businesses continuity program including the department level business impact analysis, business continuity planning and procedures. Assist in the collaboration with business areas to develop and maintain a corporate wide BCM program that addresses business recovery and emergency...

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders. Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experiences, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its...

The Sr. Telecom Apps Software Engineer is responsible for the support and maintenance of applications used by contact center staff (applications that have a direct integration with the telecommunications architecture).  The person in this role will be the technical lead for IT as well as being the subject matter expert for any business driven initiatives.  The person serving this role will also be responsible for monitoring and troubleshooting systems for optimal performance. ESSENTIAL DUTIES & RESPONSIBILITIES : Customer support and troubleshooting Perform analysis and resolve telecom related issues and service requests in a timely manner. Assist immediate team members, extended IT team members and vendors to resolve complex and cross product issues. Interact with vendor support and provide adequate communication about problem resolution. Proactively monitor systems and take corrective action when required. Document process and procedures according to established...