01/05/2026
The IT Service Delivery Manager is responsible for leading NJM’s service management strategy, driving ITSM maturity, and ensuring alignment with business values. This role champions collaboration, accountability, and continuous improvement across all business functions. By evaluating current practices, strengthening visibility and oversight, and establishing a clear future vision, the Leader ensures service management delivers consistent value and supports organizational growth and operational excellence. In addition, the role is accountable for service quality by defining and monitoring key performance indicators for uptime, availability, and reliability, implementing proactive measures to minimize downtime and ensure high-performing IT services. This role ensures alignment with organizational goals and collaborates with various stakeholders including NJM’s Business Partner, PMO office, SA&E and IT leadership. The official NJM job title is Administrator, Enterprise Service...
NJM Insurance
Trenton, NJ, USA
Full Time
