12 manager customer experience jobs found in Troy, MI

Position Title Treasury Management-Product Manager Sr II   Location Troy, MI 48098   Job Summary A Treasury Management-Product Manager Sr is responsible for the research, design, development, and delivery of new value-added products to augment and enhance product lines, improve competitive position, and increase revenues while ensuring compliance with industry regulations and rules. Employs an end-to-end view of payment products across the enterprise, first taking measure of the bank’s current capabilities and then layering over these products the lens of the customer. Stays informed on evolving technologies and markets to ensure the bank is consistently on the forefront of next generation products and services, and employs that knowledge in developing and delivering products that will ensure market leadership. Collaborates with a cross functional team of professionals to ensure integration with sales, marketing, operations, technology, and customer service; and to ensure...

Who We Are   At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.   HUB is   one of   the   largest global insurance and employee benefits   brokers ,   providing   a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products   and services. With over   20 ,000 employees   in   over   500   offices throughout North America, HUB has   g rown substantially, in   part due to our i ndustry...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Personal Insurance Producer to join our growing team in Troy, MI ! The primary responsibilities of this role are to sell and renew insurance to businesses in this community and region. Our team environment will provide you with a wealth of resources to help you reach your full potential. New sales are the focus of the position and cross sales of existing clients is also encouraged. As a full-service agency, we can bring Personal Insurance, Commercial Insurance and Employee Benefits products to our customers. You will report directly to our Sales Manager.   How You Will Contribute:     Prospect, develop, propose and bind new business Actively pursue new customer prospects through telemarketing, networking, and personal referrals Renew existing customers every year Assist in the...

Position Title Consumer Finance Loan Administrator   Location Troy, MI 48098   Job Summary The Consumer Finance Loan Administrator is responsible for supporting the Consumer Finance Performance Manager, Processors, Underwriters and other Consumer Finance teammates by aiding in departmental processes, production and customer service to consumer customers and internal colleagues. Responsibilities include investigating and routing customer issues or concerns regarding loans or other products or services, completing and analyzing reporting to ensure department SLAs (service level agreements) are met. This role will also support managers and relationship managers using Word, Excel, Power Point, Outlook, and Bank operating/sales management systems. This is a hybrid role based in Troy, MI.   Job Responsibilities: JOB RESPONSIBILITIES Loan Process Support: Assists the processors and underwriters with front-end and back-end process support, such as Mortgage recording,...

Position Title Check Fraud Detection Analyst   Location Troy, MI 48098   Job Summary The Fraud Detection Analyst plays a critical role in protecting the Bank’s assets by proactively identifying and mitigating fraudulent activity. This position is responsible for reviewing daily fraud detection reports, analyzing suspicious transactions, and making timely, risk-based decisions to prevent losses. The analyst follows established procedures to ensure timely and accurate resolution of fraud cases while supporting a secure and trustworthy banking experience for customers. The role also supports internal and external stakeholders by responding to fraud-related inquiries and collaborating with industry peers to strengthen fraud prevention efforts.   Job Responsibilities: Fraud Detection & Case Review Analyze daily detection reports to identify potential fraud. Make real-time decisions on transaction clearance, extended holds, account flags, and service restrictions....

About HUB International: HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions. What We Offer You: At HUB we believe in investing in the future of our employees.  Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.  We offer: Competitive salaries and benefits offerings Medical/dental/vision insurance and voluntary insurance options Health Savings Account funding 401k matching program Company paid Life and Short-Term Disability Plans Supplemental Life and Long-Term Disability...

Position Title Senior Accountant II - Accounting Process & Technology   Location Troy, MI 48098   Job Summary The Accountant Sr II position is for the more experienced senior accountants that can support a multitude of accounting activities. It is responsible for ensuring the integrity of accounting information by researching account issues for compliance and by establishing quality control over financial transactions and financial reporting. Acts as the senior resource to others on the team in the accounting department for accounting projects, processes and technical interpretations. Works with businesses in addressing accounting and transactions issues. Handles the most complex accounting transactions. Provides assistance to other senior accountants and the Accounting Manager with external audits and exams. Identifies opportunities for process enhancements.   Job Responsibilities: Perform accounting functions that include but are not limited to verifying,...

Position Title Fraud Intake Specialist   Location Troy, MI 48098   Job Summary Fraud Call Center Agent will be responsible for answering inbound telephone calls from internal and external customers regarding fraud concerns such as check, ACH, card, and online fraud. Through the course of these conversations, the agent will also create detailed documentation to ensure inquiries are handled in an accurate and timely manner. The agent is also knowledgeable in all channels of loss prevention, including traditional, ATM, mobile, and online.   Job Responsibilities: Job Responsibilities: Customer Service Monitoring and responding to “fraud in progress” and other suspicious calls from internal and external customers Retain authority during afterhours/weekends to determine whether law enforcement intercession is necessary Advise branch personnel and bank customers when situations arise which have resulted from holds or freezes placed on their accounts due to potential...

Position Title Fraud Investigator   Location Troy, MI 48098   Job Summary The Enterprise Fraud Investigator is responsible for conducting comprehensive investigations into suspected fraud involving customers, accounts, and transactions across Retail, Private Banking, and digital channels. Using a risk-based approach, the investigator evaluates loss situations, identifies fraud schemes, determines root causes, and coordinates recovery efforts. The role requires strong analytical skills, fraud typology knowledge, regulatory familiarity, interviewing abilities, and the capability to prepare documentation for law enforcement and recovery. This includes performing in-depth research and detailed account analysis reviewing and investigating cases on the Bank’s Case Management System. The review of normal and abnormal transactional activity may range from routine to highly complex utilizing internal and external research, and detailed account analysis. Assists with mentoring and...

Job Title: Senior Claims Adjuster - Casualty Location: Remote In Multiple States/ Hybrid only in Michigan (dependent upon on proximity of office location) Reports To: Kelly Cumberworth Employment Type: Full-Time Job Requisition ID: Requisition Begin Date: 03/10/2026 Requisition End Date 05/10/2026 (Posting may close earlier if filled or business needs change.) Help us insure it Tokio Marine HCC - Public Risk Group,  a member of the Tokio Marine group of companies, is a market leader in providing specialized insurance products for municipal entities. We cover counties, cities, townships, villages, police departments, prisons, fire departments and more. We serve the growing insurance and risk management needs of medium and large governmental entities and provide property and casualty insurance coverages in multiple states. We insure a variety of public entities such as, cities, townships, police and fire departments in over 20 states throughout the...

Job Title: Multi-line Claims Adjuster - Water Districts Program Location: Remote / Hybrid (dependent upon on proximity of office location) Reports To: Charlie Stevens Employment Type: Full-Time Job Requisition ID: 2026-204 Requisition Begin Date: 03/10/2026 Requisition End Date 05/10/2026 (Posting may close earlier if filled or business needs change.) Help us insure it Tokio Marine HCC - Public Risk Group,  a member of the Tokio Marine group of companies, is a market leader in providing specialized insurance products for municipal entities. We cover counties, cities, townships, villages, police departments, prisons, fire departments and more. We serve the growing insurance and risk management needs of medium and large governmental entities and provide property and casualty insurance coverages in multiple states. Role Overview Do you have what it takes to match wits with attorneys? Can you analyze medical records, contracts, and repair estimates...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Producer in Training to join our growing team in Troy, Michigan. The Producer in Training will increase volume of sales through prospect and new client development; and client retention by managing relationships and collaborating with team members to deliver exceptional customer service, achieve client satisfaction, and drive new business opportunities. How You Will Contribute Build a network of professional relationships, identify new leads, and qualify opportunities that meet company standards as prospects. Establish, cultivate, and manage customer relations with clients, as well as professional relationships with carrier partners and internal resources throughout the organization. Conduct risk management surveys, determine insurance coverage needs, develop stewardship reporting and advise...