05/01/2026
Position Title Fraud Call Center Assistant Manager Location Troy, MI 48098 Job Summary The Fraud Assistant Manager plays a key role in supporting the Fraud Manager with the oversight, strategy, and operational leadership of the Fraud Detection team. This role ensures high standards of fraud prevention and investigation by driving performance, maintaining compliance with banking regulations, and upholding quality controls. In addition to managing individual workload, the Fraud Assistant Manager mentors and develops team members, leads performance evaluations, contributes to training efforts across business units, and offers subject matter expertise on fraud-related matters. The role also contributes to the development of policies and procedures, performs detailed reporting and trend analysis, and assists in managing complex projects aimed at reducing loss and mitigating risk. Acting as a fraud prevention expert, this position fosters collaboration across departments...
Flagstar Bank
Troy, MI
Full Time
