2 customer service representative ii jobs found in Waukesha

The Client Coordinator – IME Services is responsible for providing administrative and operational support to the Scheduling and Quality Assurance departments, ensuring timely, accurate, and compliant coordination of interactions between clients, providers, and internal teams. This role serves as a support contact for clients, physicians, nurses, and authorized representatives, supporting general inquiries as well as escalated, time-sensitive requests while maintaining a high level of professionalism, customer service, and confidentiality. This is a hybrid position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Serves as a support point of contact for clients, physicians, nurses, and authorized representatives regarding scheduling support, appointment confirmation, report tracking, status updates, and general inquiries Provides administrative and operational support to Scheduling and Quality Assurance teams, ensuring adherence to established workflows, timelines, and...

The Vocational Case Manager provides vocational rehabilitation services and vocational rehabilitation services to physically disabled individuals through coordination with client, referral source, physician, employer, attorney and others with the ultimate goal being the client’s timely return to gainful employment. The Vocational Case Manager interviews and evaluates the client to determine the degree of disability, eligibility and feasibility of vocational rehabilitation services.This position manages placements and activities within the Alternative Light Duty Program, supporting the objectives of the Case Management department and aligning with CorVel’s overall goals. This is a remote position. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Assess and identify suitable light duty assignments; monitor placements for compliance Maintain database of modified duty opportunities and communicate work restrictions and placement details to a variety of parties Collaborate with...