18 customer center technical analyst jobs found in Westfield Center

Job Summary The Product Research Senior Analyst will play a key role in helping our Product Managers and Product Management Leaders utilize data to identify initiatives that drive profitable growth. In this role, you will pull together information from multiple sources, uncover trends and key performance drivers, and translate complex findings into clear recommendations. You bring curiosity, a problem-solver mindset, and the confidence to work independently while still collaborating closely with partners across the organization.   Job Responsibilities Partners with internal teams (e.g. Actuarial, Underwriting) and external partners in uncovering human-centered insights, and skillfully translates these insights into meaningful opportunities for new products. Conducts qualitative and quantitative ethnographic research to uncover the most critical unmet needs and uncertainties affecting business owners and their operations. Aids in the synthesis of research activities to...

Job Summary The Senior Actuarial Analyst in Commercial Lines, working with limited supervision, conducts complex analyses, provides recommendations, and leads special actuarial projects. The role applies highly technical actuarial acumen and skill set in completing assignments and works to improve processes in the actuarial department. The role researches and develops best practices pricing techniques to be implemented across the business, serves as a mentor to less experienced professionals, provides general expertise on market trends and product performance and adheres to internal and external compliance requirements/standards.   Job Responsibilities Directs actuarial projects while applying actuarial skills and knowledge of the Company's insurance products and operations. Completes research, ensures accuracy of calculations and analyses, and meets project deadlines. Completes all complex actuarial assignments by following standard processes in area of Commercial Lines...

The Small Business Underwriting Leader-Central Zone plays a critical role in shaping and executing business strategy in collaboration with Product, Sales, and Operations leadership. This position leads the Western Zone Underwriting Team, driving profitable growth through disciplined underwriting, influence, and inspirational leadership. Key responsibilities include coaching and developing underwriting leaders, elevating underwriting acumen, and fostering a culture of innovation and accountability. The role requires strong problem-solving skills, the ability to lead through change, and a commitment to challenging the status quo to achieve territory objectives and financial goals.   Job Responsibilities Leads Western Zone Underwriting leaders and underwriters fostering a high performing culture that empowers the team to identify and solve problems, embrace change, and pursue continuous skill and career development. Drives a disciplined underwriting culture by setting clear...

Job Summary: The Reporting & Analytics Specialist is responsible for designing, developing and maintaining financial and operational reports, dashboards and automated analytics solutions. Leveraging tools such as Power BI, Oracle OTBI, Oracle BI Publisher and Fusion Data Intelligence, this role transforms complex, multi-source data into accurate, timely and actionable insights that support business strategies and decision-making. The Reporting & Analytics Specialist collaborates cross-functionally to understand reporting needs, translate requirements into scalable reporting assets and enhance data integrity through structured control processes. This role is instrumental in driving reporting automation, process improvement and data governance within the organization.   Job Responsibilities: Design, develop and maintain dashboards and reports using BI technology, including data modeling, data transformation and visualization best practices.  Develop operational and...

Job Summary The Commercial Lines Small Business Underwriting Team Lead is responsible for underwriting profitability, growth, and retention of new or renewal business within an assigned territory. The role monitors productivity, prioritization, balancing of workloads, and sound underwriting decisions of their team of underwriters. The role ensures alignment and collaboration with the Underwriting Operations Team and Territory Managers/Leaders, driving a culture of virtual teaming to ensure achievement of territory plans and targeted financial results.   Job Responsibilities Monitors performance of commercial lines staff in achieving established goals and participates in the development of branch strategy and business plans. Responsible for underwriting profitability growth and retention of new and renewal business, exercises underwriting authority, productivity, prioritization, balancing of workloads, and sound underwriting decisions of underwriters to achieve profit...

Job Summary The Business Process Specialist, working under minimal supervision, is responsible for the development, management and execution of strategic processes, programs, initiatives, business planning, supplier relationships and performance. The role provides technical expertise to facilitate enhancement and improvement of technology applications and develops and maintains positive and objective supplier relationships with established and prospective suppliers. This role collects, organizes and analyzes supplier, processes and programs data and results and recommends solutions. The role is responsible for the overall quality and timely delivery of assigned business requirements, business tests and projects and initiatives and supports the leaders in the implementation of annual and long-range plans and activities.   Job Responsibilities Manages the responsibility for the development, management and maintenance of business processes, programs, business planning,...

Job Summary The Commercial Lines Agribusiness Underwriter, working under moderate supervision, represents the company among a defined territory of agencies, with responsibility for the management and servicing of a profitable renewal book of Commercial Lines (CL) business, while working to grow and strengthen technical underwriting ability. The role actively participates in the monthly renewal strategy meeting. The role acts as an account steward for the customer and as a key point of contact for the agency, maintaining and implementing appropriate service strategies to deliver our customer service commitment to the customer. The role makes responsible decisions regarding risk acceptability and pricing and escalates issues as needed. The role also maintains intra-company communications.   Job Responsibilities Supports managing the underwriting profitable growth, and retention of new and/or renewal business that is consistent with Company underwriting strategies. Analyzes...

Job Summary: The Head of Enterprise Risk Management (ERM) is responsible for designing, implementing, and advancing a comprehensive enterprise risk management framework that integrates risk intelligence into strategic planning, capital allocation, performance management, governance, and transformation initiatives.  Reporting to the Chief Risk Officer (CRO), the role provides enterprise-wide leadership, authority, and influence to establish consistent risk standards, enhance forward looking risk visibility, and support executive and Board decision making.   Job Responsibilities: Architect, implement, and mature the enterprise risk management framework aligned to strategy, capital, and performance objectives. Define and operationalize enterprise risk appetite and tolerances in collaboration with executive leadership and the Board; cascade into policies, incentives, performance management, and investment decisions. Establish and maintain enterprise‑wide risk governance,...

Job Summary The Facilities Engineering Technician, working under direct supervision, is responsible to perform repairs and maintenance on a wide variety of building and facility equipment, fixtures and systems and conducts preventative maintenance inspections and performs required preventative maintenance duties. The role tests and inspects life-safety, emergency, and lighting systems according to state and local codes and assists in the installation and repair of electrical and mechanical equipment. The role performs HVAC operations, troubleshooting and repairs. The role also assists in performing analyses of operational processes, resource allocation, energy use, and safety processes, and recommends and implements improvements. Pay range is $25-32 per hour and is dependent upon experience, skill, and assigned outlet.   Job Responsibilities Performs repairs and maintenance on a wide variety of building and facility equipment, fixtures and systems and conducts...

Job Summary The Internal Audit Technology Enablement Lead is responsible for driving the adoption and optimization of audit tools, automation, data analytics, and workflow solutions across the Internal Audit function to improve audit efficiency, consistency and quality. This role ensures audit platforms, analytics tools, and emerging technologies are purposefully designed, well-governed, and aligned with Internal Audit methodology, risk priorities, and long-term scalability. The position works in close partnership with Internal Audit leadership, audit teams, IT, and other stakeholders to strengthen audit execution through technology enablement, quality discipline and continuous improvement. Key responsibilities include ownership and continuous improvement of the AuditBoard platform, advancement of emerging technology and automation to enhance audit coverage and risk insight, and establishment of standards and repeatable approaches for audit analytics. In addition, the role...

Job Summary The Hospitality Operations Supervisor supervises the Hospitality Operations team and is responsible for providing day to day supervision for the assigned Corporate Hospitality operation location (e.g., Conference Center, Hotel, Country Club, and/or Corporate Dining). The role assists in leading and is responsible for staff performance pertaining to production of products and consistent quality of service as defined by standard operating procedures and experience maps. The role manages the customer experience and addresses their questions and/or concerns and collaborates with and supports leaders in other Hospitality locations.   Job Responsibilities Manages day-to-day operations of the assigned Corporate Hospitality operation location including the Conference Center, Hotel, Country Club, and/or Corporate Dining. Serves as Manager on Duty for assigned shifts. Ensures exceptional guest experiences by closely monitoring service levels, addressing guest...

Job Summary The Auto Physical Damage Claims Lead Appraiser works within significant limits and authority on Automobile Physical Damage (APD) and specialty equipment claim. The role appraises, analyzes, negotiates, and settles auto physical damage (APD) and specialty equipment claims requiring physical inspection while delivering quality customer service in a high volume, low to moderate technical complexity work environment. The role possesses highly technical skills and the ability to travel frequently for catastrophic response operations to inspect large specialty equipment losses. Westfield Auto Claims resolves first and third party personal and commercial auto claims involving auto physical damage, specialty loss equipment, and auto-related injury claims.   This position is responsible for handling losses involving Specialty Loss equipment. This includes, but is not limited to: Heavy-duty trucks   Trailers   RVs and campers   Boats   Construction equipment...

Driving the Transformation of Software & Quality Engineering Into a Next‑Generation, AI‑Enabled Capability Job Summary The Software Development Engineer of Test (SDET) is a highly technical, senior engineer role responsible for building modern, scalable quality engineering solutions across applications, APIs, and platforms. This role blends software development, SDET‑level automation, AI‑enabled testing, and quality architecture to accelerate delivery while improving product reliability.  Operating as a technical leader within agile teams, the SDET drives engineering‑first testing practices, partners with developers to embed testability into design, enhances CI/CD pipeline quality, and advances enterprise automation frameworks. This role is central to Westfield’s transition toward AI‑accelerated, developer‑aligned quality engineering—ensuring our teams deliver resilient, high‑quality software at speed.  The SDET does not manage people but serves as a technical mentor,...

In Personal Lines, your work contributes to something bigger . You are part of a team that values your voice , champions your growth,  and provides room to work in ways that drive success. Guided by a clear strategy and strong partnerships,  your work makes a meaningful difference for agents, our customers, and each other.    Rooted in Westfield's culture of trust, collaboration,  and doing what's right , you are empowered  to bring ideas forward and help shape what comes next.   Job Summary: The Product Development Senior Professional supports the formal product development life cycle for new products, product enhancements, and required insurance product changes. This role assists the Product Managers for assigned property and casualty insurance lines of business in developing product roadmaps and executing product strategy. This role will have either or both of the following responsibilities: Technical product development which includes insurance...

Job Summary The Hospitality Operations Senior Coordinator is responsible for coordinating the day-to-day operational activities at their assigned location(s) (e.g., Club, Blair Center, Westfield Inn, General Store, etc.). The role is responsible for scheduling and training assigned staff and performing line/floor duty work as necessary in the development of products and/or delivery of services consistent with predetermined quality standards. The role is responsible for ensuring smooth workflow, efficient task execution, and effective communication during their assigned shift.   Job Responsibilities Coordinates the daily operations of a designated Corporate Hospitality location, such as Blair Conference Center, Westfield Inn, Westfield Country Club, or General Store. Assists with daily delegation of duties and oversight of line employees in area of responsibility which may include Servers, Bartenders, Event Staff, Housekeepers, Food Service Workers, Golf Attendants,...

Job Summary The Strategy Lead is responsible for leading critical processes across the strategy lifecycle including strategy development, strategic planning, and trend monitoring.   In this role you will collaborate with leaders such as the Chief Financial Officer and the President & CEO to shape the long-term enterprise strategy.  You will also work closely with business segment leadership teams to define and advance the strategies and plans critical to their goals.    As part of the strategy function, you will  gain approval on strategy process recommendations with the Head of Strategy. In addition, you will collaborate with other teams at Westfield such as business intelligence, financial planning, information technology, marketing, and product management.     Job Responsibilities Handles the responsibility for the entire process development cycle, including design, execution, and continuous improvement of critical processes to support effective...

Job Summary The Commercial Lines Lead Field Underwriter, working under limited supervision, represents the company among a defined territory of agencies, with responsibility for the profitable production and ongoing management of commercial and agribusiness accounts utilizing advanced technical underwriting and sales ability. The role leads the account team to analyze new business opportunities from an exposure, pricing, service, and sales perspective, engaging all resources available to them. The role also manages the collaboration meeting process and work with independent agents to present and close the deal. The role may also develop and monitor key underwriting performance metrics and maintain the highest level of documentation for accounts.   Job Responsibilities Underwrites and collaborates on new and renewal commercial lines accounts and pre-qualifies customers and leads the account team to analyze new business opportunities from an exposure, pricing, service, and...

Job Summary The Risk Control Senior Professional is responsible for providing a full range of risk consulting services to assist writing and retaining profitable business. The role conducts consultation with the customers identified gaps to improve awareness and manage key risk issues. The role performs field and virtual interactions with customers to complete risk surveys and gather feedback that enables underwriting to make effective business decisions. The role is responsible for a defined set of assignments (e.g., assigned customers, workload management, resource support, underwriter meetings or other responsibilities) and independently performing a variety of duties, including potentially complex duties within established policy guidelines.   Job Responsibilities Plans, prioritizes, conducts, and provides a full range of risk evaluation and consulting services for business meeting department service level agreements with limited supervision. Utilizes experience and...