13 customer service manager jobs found in Westfield Center

Job Summary The Business Process Specialist, working under minimal supervision, is responsible for the development, management and execution of strategic processes, programs, initiatives, business planning, supplier relationships and performance. The role provides technical expertise to facilitate enhancement and improvement of technology applications and develops and maintains positive and objective supplier relationships with established and prospective suppliers. This role collects, organizes and analyzes supplier, processes and programs data and results and recommends solutions. The role is responsible for the overall quality and timely delivery of assigned business requirements, business tests and projects and initiatives and supports the leaders in the implementation of annual and long-range plans and activities.   Job Responsibilities Manages the responsibility for the development, management and maintenance of business processes, programs, business planning,...

Job Summary The Commercial Lines Agribusiness Underwriter, working under moderate supervision, represents the company among a defined territory of agencies, with responsibility for the management and servicing of a profitable renewal book of Commercial Lines (CL) business, while working to grow and strengthen technical underwriting ability. The role actively participates in the monthly renewal strategy meeting. The role acts as an account steward for the customer and as a key point of contact for the agency, maintaining and implementing appropriate service strategies to deliver our customer service commitment to the customer. The role makes responsible decisions regarding risk acceptability and pricing and escalates issues as needed. The role also maintains intra-company communications.   Job Responsibilities Supports managing the underwriting profitable growth, and retention of new and/or renewal business that is consistent with Company underwriting strategies. Analyzes...

Job Summary The Hospitality Operations Supervisor supervises the Hospitality Operations team and is responsible for providing day to day supervision for the assigned Corporate Hospitality operation location (e.g., Conference Center, Hotel, Country Club, and/or Corporate Dining). The role assists in leading and is responsible for staff performance pertaining to production of products and consistent quality of service as defined by standard operating procedures and experience maps. The role manages the customer experience and addresses their questions and/or concerns and collaborates with and supports leaders in other Hospitality locations.   Job Responsibilities Manages day-to-day operations of the assigned Corporate Hospitality operation location including the Conference Center, Hotel, Country Club, and/or Corporate Dining. Serves as Manager on Duty for assigned shifts. Ensures exceptional guest experiences by closely monitoring service levels, addressing guest...

Job Summary Westfield Property Claims resolves first party personal, commercial, and agriculture property claims, which include structural damage. The Inside Claims Senior Representative serves as a technical estimating expert on first party property claims damages. This role leverages technical estimating software, industry repair standards, and analytical skills to produce accurate, timely, and defensible estimates.  The role may also determine applicability of coverage, investigate, establish damages, negotiate, and settle claims. The role delivers quality customer service in a high volume, moderate complex work environment, and mentors less experienced Inside Estimators on the team.     Job Responsibilities Review photos, reports, and other documentation from the inspection, to assess damage and prepare accurate estimates. Utilize industry-standard estimating platform Xactimate, to produce detailed repair scopes. Determine appropriate repair vs. replacement decisions...

Job Summary The Risk Control Senior Professional is responsible for providing a full range of risk consulting services to assist writing and retaining profitable business. The role conducts consultation with the customers identified gaps to improve awareness and manage key risk issues. The role performs field and virtual interactions with customers to complete risk surveys and gather feedback that enables underwriting to make effective business decisions. The role is responsible for a defined set of assignments (e.g., assigned customers, workload management, resource support, underwriter meetings or other responsibilities) and independently performing a variety of duties, including potentially complex duties within established policy guidelines.   Job Responsibilities Plans, prioritizes, conducts, and provides a full range of risk evaluation and consulting services for business meeting department service level agreements with limited supervision. Utilizes experience and...

Job Summary The Commercial Lines Small Business Underwriting Team Lead is responsible for underwriting profitability, growth, and retention of new or renewal business within an assigned territory. The role monitors productivity, prioritization, balancing of workloads, and sound underwriting decisions of their team of underwriters. The role ensures alignment and collaboration with the Underwriting Operations Team and Territory Managers/Leaders, driving a culture of virtual teaming to ensure achievement of territory plans and targeted financial results.   Job Responsibilities Monitors performance of commercial lines staff in achieving established goals and participates in the development of branch strategy and business plans. Responsible for underwriting profitability growth and retention of new and renewal business, exercises underwriting authority, productivity, prioritization, balancing of workloads, and sound underwriting decisions of underwriters to achieve profit...

Job Summary The Agribusiness Underwriting Assistant provides support to underwriters and other insurance professionals in the underwriting process. The role is responsible for gathering and analyzing information related to insurance applications, policy renewals, and endorsements. The role works closely with underwriters, providing administrative support and helping to ensure that all applications are processed accurately and efficiently. The role obtains information from agents and customers, prepares information for collaborations and renewal meetings, processes necessary new business quotes quote revisions and coordinates policy issuance. The role may also be responsible for communicating with brokers and other stakeholders to gather additional information and answering questions related to policies and applications.   Job Responsibilities Reviews individual accounts for exposure identification and acceptability of risk in accordance with company guidelines and...

Job Summary: The Head of Enterprise Risk Management (ERM) is responsible for designing, implementing, and advancing a comprehensive enterprise risk management framework that integrates risk intelligence into strategic planning, capital allocation, performance management, governance, and transformation initiatives.  Reporting to the Chief Risk Officer (CRO), the role provides enterprise-wide leadership, authority, and influence to establish consistent risk standards, enhance forward looking risk visibility, and support executive and Board decision making.   Job Responsibilities: Architect, implement, and mature the enterprise risk management framework aligned to strategy, capital, and performance objectives. Define and operationalize enterprise risk appetite and tolerances in collaboration with executive leadership and the Board; cascade into policies, incentives, performance management, and investment decisions. Establish and maintain enterprise‑wide risk governance,...

Job Summary The Auto Physical Damage Claims Lead Appraiser works within significant limits and authority on Automobile Physical Damage (APD) and specialty equipment claim. The role appraises, analyzes, negotiates, and settles auto physical damage (APD) and specialty equipment claims requiring physical inspection while delivering quality customer service in a high volume, low to moderate technical complexity work environment. The role possesses highly technical skills and the ability to travel frequently for catastrophic response operations to inspect large specialty equipment losses. Westfield Auto Claims resolves first and third party personal and commercial auto claims involving auto physical damage, specialty loss equipment, and auto-related injury claims.   This position is responsible for handling losses involving Specialty Loss equipment. This includes, but is not limited to: Heavy-duty trucks   Trailers   RVs and campers   Boats   Construction equipment...

Driving the Transformation of Software & Quality Engineering Into a Next‑Generation, AI‑Enabled Capability Job Summary The Software Development Engineer of Test (SDET) is a highly technical, senior engineer role responsible for building modern, scalable quality engineering solutions across applications, APIs, and platforms. This role blends software development, SDET‑level automation, AI‑enabled testing, and quality architecture to accelerate delivery while improving product reliability.  Operating as a technical leader within agile teams, the SDET drives engineering‑first testing practices, partners with developers to embed testability into design, enhances CI/CD pipeline quality, and advances enterprise automation frameworks. This role is central to Westfield’s transition toward AI‑accelerated, developer‑aligned quality engineering—ensuring our teams deliver resilient, high‑quality software at speed.  The SDET does not manage people but serves as a technical mentor,...

In Personal Lines, your work contributes to something bigger . You are part of a team that values your voice , champions your growth,  and provides room to work in ways that drive success. Guided by a clear strategy and strong partnerships,  your work makes a meaningful difference for agents, our customers, and each other.    Rooted in Westfield's culture of trust, collaboration,  and doing what's right , you are empowered  to bring ideas forward and help shape what comes next.   Job Summary: The Product Development Senior Professional supports the formal product development life cycle for new products, product enhancements, and required insurance product changes. This role assists the Product Managers for assigned property and casualty insurance lines of business in developing product roadmaps and executing product strategy. This role will have either or both of the following responsibilities: Technical product development which includes insurance...

Are you a technically driven security expert who thrives in dynamic environments, enjoys solving complex architecture challenges, and takes extreme ownership of outcomes? Join our established team of Security Architects to help shape the security posture of enterprise applications and infrastructure across onprem, public cloud, and emerging AI platforms. Your work will directly influence the security of systems that support critical business operations and customer experiences. We are looking for someone who brings deep technical expertise, strong architectural instincts, and the passion to partner closely with Enterprise Architecture and engineering teams. You will define security requirements for business application implementations, perform threat modeling, and design security controls that materially reduce enterprise risk. If you enjoy context switching, diving into unfamiliar technologies, and influencing secure design from the ground up, this role is for you....

Job Summary The Commercial Lines Lead Field Underwriter, working under limited supervision, represents the company among a defined territory of agencies, with responsibility for the profitable production and ongoing management of commercial and agribusiness accounts utilizing advanced technical underwriting and sales ability. The role leads the account team to analyze new business opportunities from an exposure, pricing, service, and sales perspective, engaging all resources available to them. The role also manages the collaboration meeting process and work with independent agents to present and close the deal. The role may also develop and monitor key underwriting performance metrics and maintain the highest level of documentation for accounts.   Job Responsibilities Underwrites and collaborates on new and renewal commercial lines accounts and pre-qualifies customers and leads the account team to analyze new business opportunities from an exposure, pricing, service, and...