20 customer service manager jobs found in Westfield Center, OH

Job Summary The Claims Senior Representative serves as a technical expert on claims adjusting and handles injury, material damage, negligence, compensability, damage, and coverage issues. The role determines coverage and investigates, analyzes, negotiates, and settles claims not requiring outside investigation. The role delivers quality customer service in a high volume, moderate complexity work environment and mentors less experienced Adjusters on the team. Westfield Casualty Claims resolves third party liability claims involving injury, property damage, construction defect, personal & advertising injury, and environmental cleanup - both pre-suit and in litigation.  This role is not eligible for visa sponsorship.   Job Responsibilities Determines whether proper coverage exists for the type of claim assigned.  Investigates thoroughly to obtain relevant facts concerning all aspects of the claim, such as coverage, liability, legal climate, potential exposure, and...

Westfield Country Club is proud to announce the job opportunity of Sous Chef. The Spring of 2026 will open with a brand-new clubhouse, a state-of-the-art kitchen, a new pool facility and kitchen, and an exciting new chef, menu, and concept. Join a new food and beverage team where personal development is a promise, where every member has the opportunity to contribute and learn, and where every member of the team is valuable.  This position is exempt. Salary is dependent upon experience, knowledge, and skill. Job Summary The Sous Chef supervises Food and Beverage professionals and is responsible for overseeing the efficient operation and management of the Food and Beverage Department within Westfield Country Club. The role is responsible for menu planning and production, staff leadership and development, expense management, purchasing and inventory management, safety, sanitation, and ongoing customer service excellence. The role collaborates with other culinary leaders and...

Job Summary The Risk Control Senior Professional is responsible for providing a full range of risk consulting services to assist writing and retaining profitable business. The role conducts consultation with the customers identified gaps to improve awareness and manage key risk issues. The role performs field and virtual interactions with customers to complete risk surveys and gather feedback that enables underwriting to make effective business decisions. The role is responsible for a defined set of assignments (e.g., assigned customers, workload management, resource support, underwriter meetings or other responsibilities) and independently performing a variety of duties, including potentially complex duties within established policy guidelines.   Job Responsibilities Plans, prioritizes, conducts, and provides a full range of risk evaluation and consulting services for business meeting department service level agreements with limited supervision. Utilizes experience and...

Job Summary The Commercial Lines Underwriting Manager is responsible for leading a team of commercial lines' underwriters handling medium-touch / high-touch new and renewal business that requires underwriting expertise and individual risk decision making aligned to the Commercial Lines appetite. The role is responsible for productivity, prioritization, balancing of workloads, and sound underwriting decisions of their team of underwriters. The role is also responsible for handling underwriting referrals exceeding the authority limits of team members. The role ensures alignment and collaboration with the Underwriting Operations Team and Territory Managers/Leaders, driving a culture of virtual teaming to ensure achievement of territory plans and targeted financial results. The role is responsible for coaching and mentoring team members along with continuously growing the overall underwriting acumen on the team and its members, while also focusing on driving the business development...

Job Summary The Risk Control Senior Professional is responsible for providing a full range of risk consulting services to assist writing and retaining profitable business. The role conducts consultation with the customers identified gaps to improve awareness and manage key risk issues. The role performs field and virtual interactions with customers to complete risk surveys and gather feedback that enables underwriting to make effective business decisions. The role is responsible for a defined set of assignments (e.g., assigned customers, workload management, resource support, underwriter meetings or other responsibilities) and independently performing a variety of duties, including potentially complex duties within established policy guidelines.   Job Responsibilities Plans, prioritizes, conducts, and provides a full range of risk evaluation and consulting services for business meeting department service level agreements with limited supervision. Utilizes experience and...

Job Summary: The Commercial Surety Regional Sales Lead actively participates in the management of an assigned field territory, in partnership with the Surety Regional Manager. Demonstrates accountability for executing the marketing and profitable production of surety business through the agency distribution system. The Surety Regional Sales Lead plays a key role in growing and managing the business including participating in territory planning and performance analysis including agency and customer management to maximize production, profit, and retention. Analyzes new and existing business opportunities from an exposure, service and sales perspective. Coach and mentor staff within the region, maintaining focus on ongoing continuous improvement efforts. Job Responsibilities: Demonstrates accountability for the results of the assigned regional office in partnership with the Surety Regional Manager and acts in their place when needed. Owns accountability (if applicable)...

Job Summary The Guest Attendant is responsible to greet guests in a friendly and professional manner, provides a warm welcome and attends to guest inquiries, requests, and concerns promptly and courteously. This position will provide alcoholic, non-alcoholic, packaged, and prepared food items at the walk up window, pool snack area, and comfort stations for guests/members at Westfield Country Club. Duties include greeting guests in a friendly, courteous manner, handling drinks along with preparing food items requested from the menu. Attendants will operate point of sales systems, collect payment for services, and conduct daily inventory.   Job Responsibilities Greets guests in a friendly and professional manner, provides a warm welcome and attends to guest inquiries, requests, and concerns promptly and courteously. Follows established safety and security protocols to ensure the well-being of guests and property. Serves alcoholic, non-alcoholic, packaged, and prepared...

Are you a technically driven security expert who thrives in dynamic environments, enjoys solving complex architecture challenges, and takes extreme ownership of outcomes? Join our established team of Security Architects to help shape the security posture of enterprise applications and infrastructure across onprem, public cloud, and emerging AI platforms. Your work will directly influence the security of systems that support critical business operations and customer experiences. We are looking for someone who brings deep technical expertise, strong architectural instincts, and the passion to partner closely with Enterprise Architecture and engineering teams. You will define security requirements for business application implementations, perform threat modeling, and design security controls that materially reduce enterprise risk. If you enjoy context switching, diving into unfamiliar technologies, and influencing secure design from the ground up, this role is for you.   What...

Job Summary The Receptionist, working under moderate supervision, is responsible for being the first point of contact for guests and visitors, providing exceptional customer service and creating a welcoming environment. The role handles various administrative tasks while ensuring smooth operations at the front desk. The role involves responding to inquiries, managing reservations, maintaining accurate records, and coordinating with different departments to meet guests' needs. The role also assists team members as needed to ensure work completion and maintain a high level of customer satisfaction always adhering to Hospitality Universal Standards and the company’s quality standards. Must be available for 1st, 2nd, or 3rd shift.    Job Responsibilities Greets guests in a professional and amicable manner and addresses guest inquiries via in-person interactions, email, or phone. Handles the creation, modification, and processing of room reservations and group bookings....

Job Summary The Commercial Lines Small Business Senior Underwriter, working under minimal supervision, represents the company among a defined territory of agencies with responsibility for the managing and servicing of a profitable renewal book of Commercial Lines business, while working to grow and strengthen technical underwriting ability. The role focuses on learning and mastering underwriting skills and actively participate in the monthly renewal strategy meeting. The role acts as an Account Steward for the customer and as a key point of contact for the agency, maintaining and implementing appropriate service strategies to deliver our customer service commitment to the customer. The role makes responsible decisions regarding risk acceptability and pricing and escalate issues as needed. The role also provides an agency service and maintain intra-company communications.   Job Responsibilities Manages the underwriting profitability growth and retention of new and renewal...

Westfield Country Club is excited to announce the seasonal job opportunity of Golf Course Food and Beverage Guest Attendant and Event Server. This position is a dual role at the club, offering the outdoor beauty of serving food and drinks on the golf course from concession-style comfort stations and pairing it with the extra hours and stability of working banquet events. The Spring of 2026 will open with a brand-new clubhouse, a state-of-the-art dining room and bar, a new pool facility, and an exciting new menu and concept. Join a new food and beverage team where personal development is a promise, where every member has the opportunity to contribute and learn, and where every member of the team is valuable. Starting at $12.50 per hour plus tips.   Job Summary The Golf Course Food and Beverage Guest Attendant provide alcoholic, non-alcoholic, packaged, and prepared food items at the golf course comfort stations for golfers at Westfield Country Club. Comfort stations are...

Westfield Country Club is excited to announce the seasonal job opportunity of Pool Food and Beverage Guest Attendant and Event Server. This position is a dual role at the club, offering the outdoor beauty of serving food and drinks at the pool and pairing it with the extra hours and stability of working banquet events. The Spring of 2026 will open with a brand-new clubhouse, a state-of-the-art dining room and bar, a new pool facility, and an exciting new menu and concept. Join a new food and beverage team where personal development is a promise, where every member has the opportunity to contribute and learn, and where every member of the team is valuable. Starting at $13 per hour plus tips.   Job Summary The Guest Attendant provides alcoholic, non-alcoholic, packaged, and prepared food items at the pool service counter for guests and members at Westfield Country Club. Duties include greeting guests in a friendly, courteous manner, handling drinks, and serving food items...

Westfield Country Club is proud to announce the job opportunity of dining room server. The Spring of 2026 will open with a brand-new clubhouse, a state-of-the-art dining room and bar, a new pool facility, and an exciting new menu and concept. Join a new food and beverage team where personal development is a promise, where every member has the opportunity to contribute and learn, and where every member of the team is valuable.  If you love to make your guests happy by offering friendly service and genuine hospitality, Westfield Country Club is the place for you. Pay starts at $11 per hour plus tips.   Job Summary The Dining Room Server is responsible for performing various food service operations tasks such as serving food and beverages to guests in the clubhouse dining room, setting tables, bussing tables, running food, operating the point of sale system, ensuring member and department charges are accurate, handling cash and credit payments, accommodating guest requests,...

Westfield Country Club is excited to announce the seasonal job opportunity of dining room host and food runner/busser. This position is a dual role at the club, offering experience at two highly interactive, guest-facing positions at the club. Organizational skills are developed and tested in the role of host, where reservation details are very important, and lines of walk-in customers must be greeted promptly and delegated to server sections properly to ensure proper flow in the dining room. Meanwhile, the host needs to answer incoming phone calls and handle to go orders with effortless grace. Your role is incredibly important to avoid over seating, chaos, and customer dissatisfaction at the club. Are you up to the challenge? As a food runner/busser, menu knowledge and service timing are learned quickly as you act as the liaison between the fast pace of the kitchen and the calm of the dining room without letting the guests see you sweat. Easy, right? This is the step between no...

Westfield Country Club is proud to announce the job opportunity of bartender. The Spring of 2026 will open with a brand-new clubhouse, a state-of-the-art dining room and bar, a new pool facility, and an exciting new menu and concept. Join a new food and beverage team where personal development is a promise, where every member has the opportunity to contribute and learn, and where every member of the team is valuable. Pay starts at $15 per hour plus tips.   Job Summary The Bartender is responsible for providing guests with beer, wine, cocktails, and other beverage services at the club’s bar locations. The role sustains a high level of customer service through demonstration of working bartender knowledge and courteous and professional customer interaction. The role creates and serves a wide range of beverages to customers in a prompt, friendly, and professional manner and is responsible for preparing cocktails, pouring and serving drinks, handling cash transactions, and ensuring...

Westfield Country Club is proud to announce the job opportunity of dining room server. The Spring of 2026 will open with a brand-new clubhouse, a state-of-the-art dining room and bar, a new pool facility, and an exciting new menu and concept. Join a new food and beverage team where personal development is a promise, where every member has the opportunity to contribute and learn, and where every member of the team is valuable.  If you love to make your guests happy by offering friendly service and genuine hospitality, Westfield Country Club is the place for you. Pay starts at $11 per hour plus tips.   Job Summary The Dining Room Server is responsible for performing various food service operations tasks such as serving food and beverages to guests in the clubhouse dining room, setting tables, bussing tables, running food, operating the point of sale system, ensuring member and department charges are accurate, handling cash and credit payments, accommodating guest requests,...

Job Summary The Commercial Lines Lead Field Underwriter, working under limited supervision, represents the company among a defined territory of agencies, with responsibility for the profitable production and ongoing management of commercial and agribusiness accounts utilizing advanced technical underwriting and sales ability. The role leads the account team to analyze new business opportunities from an exposure, pricing, service, and sales perspective, engaging all resources available to them. The role also manages the collaboration meeting process and work with independent agents to present and close the deal. The role may also develop and monitor key underwriting performance metrics and maintain the highest level of documentation for accounts.   Job Responsibilities Underwrites and collaborates on new and renewal commercial lines accounts and pre-qualifies customers and leads the account team to analyze new business opportunities from an exposure, pricing, service, and...

Job Summary: The Head of Safety & Security is responsible for overseeing enterprise-wide safety and security strategies. This high-impact role leads the Safety & Security Department and the OFIC Police Department, serving as the organization’s expert in law enforcement, physical security, emergency response, and compliance. They will implement and administer programs that protect people, property, and reputation at the Westfield Center, OH headquarters campus and in leased offices across the U.S.—covering everything from access control and CCTV to emergency response and executive protection. As a trusted advisor, they will collaborate with senior leadership and cross-functional teams to integrate security into business operations, manage critical relationships with law enforcement agencies, and guide compliance with OSHA, EPA, NFPA, and other regulatory standards. Beyond operations, they’ll drive talent development, succession planning, and team performance to...

Job Summary The ideal candidate for the Cloud Senior Engineer/Systems Senior Engineer position is a cloud-savvy, dynamic, and perpetual learner. They should bring robust experience in cloud environments like Azure and AWS, including hybrid integrations, subscription lifecycle management, and automation through Infrastructure as Code. Additionally, they must maintain a comprehensive understanding of enterprise infrastructure systems, with skills in configuring both physical and virtual servers, storage, and SAN systems.   As a Cloud Senior Engineer/Systems Senior Engineer at Westfield, you will play a pivotal role in our cloud-smart strategy, designing, deploying, and optimizing both cloud and on-premises infrastructure solutions to ensure robust integration, security, and compliance across our technology stack. A strong capability to automate processes through scripting languages such as PowerShell and Terraform is essential. You will collaborate with cross-functional teams to...

Job Summary Westfield is seeking a Python Engineer to build and harden the runtimes, services, and tooling that power our enterprise GenAI platform. This is a backend/platform engineering role. As part of our GenAI team, you’ll build APIs and agent operational frameworks, wire in observability and guardrails, enable systems to manage prompt/agent lifecycle, and achieve deploy on demand / release on demand practices at scale. You’ll partner with DevSecOps, security, and application teams to make LLM-based agents and prompt workflows reliable, compliant, and fast. Finally, you’ll aid in the operation of the platform, participating in monitoring and troubleshooting of the services you own.   Job Responsibilities Build Python services & SDKs that expose LLM/agent capabilities to internal teams; operate them on Kubernetes/OpenShift. Support agent runtimes & workflows by implementing and managing operational workflows around AI technologies (e.g. LangGraph, OpenAI Agent...