7 customer service team lead jobs found in Westfield Center, OH

In Personal Lines, your work contributes to something bigger . You are part of a team that values your voice , champions your growth,  and provides room to work in ways that drive success. Guided by a clear strategy and strong partnerships,  your work makes a meaningful difference for agents, our customers, and each other.   Rooted in Westfield's culture of trust, collaboration,  and doing what's right , you are empowered  to bring ideas forward and help shape what comes next.   Job Summary The Personal Lines Underwriting & Sales Manager plays a key leadership role in developing underwriting talent, driving operational effectiveness, and supporting profitable business performance. This position leads the Personal Lines Underwriting Services Unit (PLU), fostering a high-performing, customer-focused team grounded in strong underwriting judgment, accountability, service excellence, and a proactive sales mindset. This position requires a confident underwriting...

Job Summary The Commercial Lines Lead Field Underwriter, working under limited supervision, represents the company among a defined territory of agencies, with responsibility for the profitable production and ongoing management of commercial and agribusiness accounts utilizing advanced technical underwriting and sales ability. The role leads the account team to analyze new business opportunities from an exposure, pricing, service, and sales perspective, engaging all resources available to them. The role also manages the collaboration meeting process and work with independent agents to present and close the deal. The role may also develop and monitor key underwriting performance metrics and maintain the highest level of documentation for accounts.   Job Responsibilities Underwrites and collaborates on new and renewal commercial lines accounts and pre-qualifies customers and leads the account team to analyze new business opportunities from an exposure, pricing, service, and...

Job Summary The Complex Claims Master Adjuster works within highest limits and authority on highly complex claim assignments. The role is responsible for the appropriate resolution of complex claims representing the highest levels of exposure and expense to the organization. The role determines coverage, investigates, analyzes, negotiates, and settles the highest and most complex claims with high corporate visibility and/or significant exposure. The role also empowers and leads claims adjusters to achieve claims management excellence, directly handles the largest and most complex claims, serving as a technical consultant and subject matter expert to business partners.   Job Responsibilities Determines whether coverage exists for the type of complex claim assigned and investigates thoroughly to obtain relevant facts concerning all aspects of the claim, such as coverage, liability, legal climate, potential exposure, and damages, and makes decisions, where appropriate, on...

Job Summary: The Middle Market Underwriting and Sales Region Leader is accountable for developing and executing the underwriting and sales strategy for an assigned region to achieve profitable growth and targeted financial results. The role leads regional business development, underwriting execution, and portfolio management while partnering with Distribution, Product Management, Marketing, and Underwriting Operations to achieve territory objectives.   The Region Leader provides leadership and direction to the regional team, using market insight, portfolio analytics, and sound underwriting judgment to identify opportunities, address performance issues, and make effective business decisions. The role builds strong agency and broker relationships, drives consistent sales and underwriting practices, and promotes collaboration across field and virtual teams. The Region Leader is also responsible for coaching and developing team members, strengthening underwriting and business...

Job Summary The National Partner Manager serves as Westfield's primary relationship leader for our largest and most strategically important national distribution partners, including agency networks, aggregators, financial institutions, and private equity-backed organizations with complex agency structures. This highly visible role is responsible for developing executive-level partnerships, aligning enterprise and partner strategies, and driving profitable growth across Westfield's Standard Lines business segments.    Working closely with senior leaders across Distribution Management, Underwriting, Product, Operations, and other enabling functions, the National Partner Manager influences strategic direction, identifies emerging market opportunities, and provides leadership across some of Westfield's most significant distribution relationships. The role serves as the strategic owner of the partner lifecycle, providing executive engagement, growth planning, governance oversight,...

Job Summary The Marketing Strategy Lead, working under limited supervision, is responsible for developing, implementing and monitoring engaging B2B, customer and consumer programs across various marketing channels. Partnering directly with the business, this role leverages agent, consumer and customer information to develop highly targeted marketing strategies, sales enablement resources and campaigns across digital and traditional marketing channels. The role works cross-functionally to translate business and sales objectives into actionable marketing strategies that strengthen agent relationships, support profitable growth and create differentiated value. Strong relationship building, influence and project management are critical to successfully moving work from strategy through execution. The role monitors and measures key performance indicators (KPI) and adapts to achieve optimal results. The role provides coaching and mentorship to less experienced professionals within...

Job Summary: The IT Governance, Risk, and Compliance (GRC) Lead Analyst serves as a subject matter expert responsible for leading the design, implementation, maturity, and continuous improvement of the organization’s IT governance, risk management, and compliance programs. This role provides strategic oversight of technology risk and control management, partners with business and technology leaders to ensure alignment with enterprise objectives and drives a proactive risk-aware culture across the organization. The GRC Lead Analyst serves as a trusted advisor to senior leadership, influencing risk-based decision-making and ensuring compliance with regulatory requirements, industry standards, and internal policies. The ideal candidate possesses deep expertise in governance frameworks, regulatory compliance, IT controls, risk management, audit practices, and cybersecurity governance, along with demonstrated leadership in driving enterprise-wide initiatives and mentoring others....