4 customer service representative jobs found in Wooster, OH

This Agent position serves as a liaison between Western Reserve Group, other Agency Services appointed carriers, and the contracted Western Reserve Group Agent, based upon contract type. This position is responsible for the handling of a variety of requests and resolving customer complaints for the customer on behalf of the contracted Agent. The Agent will manage commercial, farm and personal lines accounts as well as bond policies. The Agent must have agency related or company related experience combined with insurance knowledge in the commercial, farm and personal lines of business. The Agent must secure and maintain a major lines property and casualty license for both resident and required non-resident(s) state(s). Salary Grade (8) 49,041 - 61,032 - 73,562 The position is responsible for having strong customer related service skills and the fostering of team, departmental and company relationships, promoting positive agency, agent, and company relations. The Agent is also...

This role requires residency in Ohio or Indiana. The Casualty Claims Specialist manages high-exposure, multifaceted insurance claims requiring advanced skills in coverage analysis, litigation management, legal and medical document review, and negotiation to achieve economical, defensible resolutions. These roles involve working with minimal supervision, potentially mentoring others, and demands significant experience in complex claims handling and litigation. Salary Grade (13) 77,432 -98,727 -120,022 This role is responsible for determining coverage, assessing liability, establishing and adjusting reserves, evaluating claims, managing litigation, and negotiating settlements within assigned authority limits across multiple lines of business, including Homeowners, Personal Auto, Commercial Auto, Commercial Liability, Businessowners and Farm Liability. The Claims Specialist conducts thorough investigations to determine liability for all involved parties while delivering...

The Claims Manager coaches and develops a team of 5-8 internal and external Senior Claims Representatives and Claims Adjusters responsible for the management, investigation, and resolution of claims, ensuring a high-quality work product, while continuously developing talent by assisting with the selection of top talent. The Auto Physical Damage Claims Manager promotes a culture of claims customer service excellence where all are committed to providing a differentiated customer experience. The Auto Physical Damage Claims Manager will also ensure that staff properly manages an appropriate caseload of files in accordance with company standards and IC 27-4-1/ORC 3901-1-54. Salary Grade (15)  93,695 - 119,460 - 145,226 Hybrid Role (3/2) ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Leads and develops a team of Commercial Claims Adjusters, Senior Claims Adjusters, and Claims Adjusters, ensuring the quality, accuracy, and timely...

The Casualty Claims Manager coaches and develops a team of 5-8 internal and external Claims Adjusters, Senior Claims Adjusters, and Claims Specialists responsible for the management, investigation, and resolution of claims, ensuring a high-quality work product, while continuously developing talent by assisting with the selection of top talent. The Casualty Claims Manager promotes a culture of claims customer service excellence where all are committed to providing differentiated customer experience. The Casualty Claims Manager will also ensure that staff properly manage an appropriate caseload of files in accordance with company standards and IC 27-4-1/ORC 3901-1-54. This position would be a hybrid position required to work from the office 3 days per week and remotely 2 days per week. Salary Grade (15)  93,695 - 119,460 - 145,226 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Leads and develops a team of Claims Adjusters,...