24 service leader jobs found in Worcester

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.   In this Service Desk Engineer role, you will be responsible for collaborating with our internal stakeholders, providing them with effective technological solutions and exemplary support. As a key point of contact, you will troubleshoot, diagnose, and resolve a wide range of hardware, software, mobile device, and endpoint management issues. Your exceptional problem-solving abilities and customer-first mindset will ensure that our users receive...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Claims Department is currently seeking a Director Casualty Claims to join our growing team. This is an exempt, full time, hybrid role.    POSITION OVERVIEW:  Responsible for the strategic oversight and typically managing and leading Unit Managers and their employees within a Claims line of business or region. Delivers effective leadership, technical direction, performance management, communication, relationship building, decision making, and customer service. Develops and drives execution of our strategic initiatives and our most important processes to deliver high quality service and results. Participates in special projects and assignments. Responsible for assessing the present and...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Claims Department is currently seeking a Director Casualty Claims to join our growing team. This is an exempt, full time, hybrid role.    POSITION OVERVIEW:  Responsible for the strategic oversight and typically managing and leading Unit Managers and their employees within a Claims line of business or region. Delivers effective leadership, technical direction, performance management, communication, relationship building, decision making, and customer service. Develops and drives execution of our strategic initiatives and our most important processes to deliver high quality service and results. Participates in special projects and assignments. Responsible for assessing the present and...

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.   This role provides administrative and operational support to the Claims Manager within the delegated authority claims function. This role is responsible for accurate claim setup, file organization, documentation, and deadline tracking. It also involves communication with third parties, and routine reporting to help ensure claims are managed efficiently and in alignment with internal standards and service level agreements (SLAs). The Claims...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Claims team is currently seeking a Manager Casualty Claims.   This is a full-time, exem pt role with a hybrid work schedule at one of our Hanover offices:   Itasca, IL Worcester, MA Richmond, VA Syracuse, NY Southfield, MI Howell, MI Grand Rapids, MI POSITION OVERVIEW:  The Mgr Casualty Claims is responsible for the daily oversight of the claims handling team, leading employees to foster a highly engaged, high-performing workforce aligned with the organization’s strategic goals. This role ensures effective front-line claims handling while demonstrating expertise in performance management,...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Claims team is currently seeking a Manager Casualty Claims.   This is a full-time, exem pt role with a hybrid work schedule at one of our Hanover offices:   Itasca, IL Worcester, MA Richmond, VA Syracuse, NY Southfield, MI Howell, MI Grand Rapids, MI POSITION OVERVIEW:  The Mgr Casualty Claims is responsible for the daily oversight of the claims handling team, leading employees to foster a highly engaged, high-performing workforce aligned with the organization’s strategic goals. This role ensures effective front-line claims handling while demonstrating expertise in performance management,...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Healthcare team is seeking an Underwriting Associate to join their growing team in the Itasca, IL, Howell, MI, Worcester, MA, or Windsor, CT location. This is a full time, non-exempt role. This is a hybrid opportunity. POSITION OVERVIEW:  This position serves as an essential member of the Healthcare Underwriting Associate team by supporting various underwriting functions in partnership with assigned Underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing handling including processing transactions and partnering with other support areas like Billing, Premium Audit, Claims, Agency Licensing as well as...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Healthcare team is seeking an Underwriting Associate to join their growing team in the Itasca, IL, Howell, MI, Worcester, MA, or Windsor, CT location. This is a full time, non-exempt role. This is a hybrid opportunity. POSITION OVERVIEW:  This position serves as an essential member of the Healthcare Underwriting Associate team by supporting various underwriting functions in partnership with assigned Underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing handling including processing transactions and partnering with other support areas like Billing, Premium Audit, Claims, Agency Licensing as well as...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Personal Lines State Management department is looking to hire a Data Analyst to join their growing team.  This is a full-time, exempt role.   POSITION OVERVIEW: Applies analytical skills to the development and enhancement of unique proprietary business tools that drive the optimization and consolidation of Agent partners business and are a strategic differentiator to the unique Hanover business model. Develops tools, processes and reporting analytics in support of business growth. Communicate with customers, external partners and internal departments while effectively leading complex analytics projects. IN THIS ROLE YOU WILL: Support complex business/technical...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Personal Lines Sales team is seeking a Territory Sales Manager out of Massachusetts.    This is a full-time/exempt role.   POSITION OVERVIEW: Successfully manage business development within an assigned territory by partnering with existing agents and appointing new ones, to acquire and retain profitable new accounts, while securing better penetration with winning agents.  Partner with management to influence and execute a territory strategy and production plan that addresses product, pricing, and distribution needs to exceed goals in a competitive marketplace. An ability to leverage personal relationships for business outcomes is key to succeeding in this role.  Meet with agency...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Personal Lines Sales team is seeking a Territory Sales Manager out of Massachusetts.    This is a full-time/exempt role.   POSITION OVERVIEW: Successfully manage business development within an assigned territory by partnering with existing agents and appointing new ones, to acquire and retain profitable new accounts, while securing better penetration with winning agents.  Partner with management to influence and execute a territory strategy and production plan that addresses product, pricing, and distribution needs to exceed goals in a competitive marketplace. An ability to leverage personal relationships for business outcomes is key to succeeding in this role.  Meet with agency...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   We are seeking a highly experienced Senior Solution Architect with deep expertise in the Property & Casualty (P&C) Insurance domain to lead enterprise-scale digital transformation initiatives in our Worcester MA office in a hybrid work arrangement.   POSITION OVERVIEW:   The ideal candidate will possess strong business and technical acumen, with a proven track record of designing and delivering modern insurance solutions across policy administration, claims, underwriting, billing, customer engagement, and distribution channels.    This role requires a hands-on architect who can bridge business strategy and technology execution while driving cloud-native, customer-centric,...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   We are seeking a highly experienced Senior Solution Architect with deep expertise in the Property & Casualty (P&C) Insurance domain to lead enterprise-scale digital transformation initiatives in our Worcester MA office in a hybrid work arrangement.   POSITION OVERVIEW:   The ideal candidate will possess strong business and technical acumen, with a proven track record of designing and delivering modern insurance solutions across policy administration, claims, underwriting, billing, customer engagement, and distribution channels.    This role requires a hands-on architect who can bridge business strategy and technology execution while driving cloud-native, customer-centric,...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Claims team is currently seeking an Auto PD Adjuster – Service Claims. This is a full-time, exempt role with a hybrid work schedule (two days in the office) at one of our Hanover offices:  Worcester, MA Richmond, VA Syracuse, NY  Itasca, IL Howell, MI  POSITION OVERVIEW: The Adjuster Service Claims is responsible for managing a caseload of moderately complex claims from initiation to resolution. This includes determining coverage, conducting thorough investigations, evaluating damages, and negotiating settlements in accordance with policy terms, best practices, and jurisdictional requirements. The role involves direct communication with insureds and third...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Claims team is currently seeking an Auto PD Adjuster – Service Claims. This is a full-time, exempt role with a hybrid work schedule (two days in the office) at one of our Hanover offices:  Worcester, MA Richmond, VA Syracuse, NY  Itasca, IL Howell, MI  POSITION OVERVIEW: The Adjuster Service Claims is responsible for managing a caseload of moderately complex claims from initiation to resolution. This includes determining coverage, conducting thorough investigations, evaluating damages, and negotiating settlements in accordance with policy terms, best practices, and jurisdictional requirements. The role involves direct communication with insureds and third...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Grounds - Landscape department is seeking a Facilities Grounds Technician to join our growing team in our Worcester, MA Corporate offices.    POSITION OVERVIEW: work ethic, strong communication and organizational skills, effective time management, and problem solving skills in order to provide a high quality aesthetic standard throughout the Hanover campus. Must be able to work as a team member or alone in order to maintain and enhance a high-end quality turf and landscape throughout the campus. Performs work in accordance with Hanover’s safety standards and regulatory agencies (OSHA). The Senior Facilities Grounds Technician is classified as essential personnel and, as such, is...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Claims team is currently seeking a  Technical  Claims Consultant , with expertise in Auto Liability (ABI).   This is a full-time, exem pt role with a hybrid work schedule (two days in the office) at one of our Hanover offices:   Worcester, MA Howell, MI Richmond, VA Itasca, IL Syracuse, NY   POSITION OVERVIEW:  The Technical Consultant, Casualty Claims, manages moderate to complex and high-value casualty and litigated claims with minimal supervision. This role requires advanced investigative and negotiation skills to resolve disputes and handle escalated situations, while collaborating with legal teams and subject matter experts as...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Claims team is currently seeking a  Technical  Claims Consultant , with expertise in Auto Liability (ABI).   This is a full-time, exem pt role with a hybrid work schedule (two days in the office) at one of our Hanover offices:   Worcester, MA Howell, MI Richmond, VA Itasca, IL Syracuse, NY   POSITION OVERVIEW:  The Technical Consultant, Casualty Claims, manages moderate to complex and high-value casualty and litigated claims with minimal supervision. This role requires advanced investigative and negotiation skills to resolve disputes and handle escalated situations, while collaborating with legal teams and subject matter experts as...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Information Technology department is seeking an Application Engineer to join our growing team in our Worcester, MA Corporate Headquarters in a hybrid work arrangement.      POSITION OVERVIEW: As an application engineer, you will be part of a dynamic team responsible for designing, developing, and maintaining both front-end and back-end components of web applications.   Your role will involve collaborating with other developers, understanding user requirements, and ensuring seamless functionality across various platforms.   This is a Full-time, Exempt role.    POSITION SUMMARY: Design, develop, and maintain scalable backend services Develop modern,...

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we  CARE  through our values,  Sustainability  initiatives and  inclusive corporate culture .   Our Information Technology department is seeking an Application Engineer to join our growing team in our Worcester, MA Corporate Headquarters in a hybrid work arrangement.      POSITION OVERVIEW: As an application engineer, you will be part of a dynamic team responsible for designing, developing, and maintaining both front-end and back-end components of web applications.   Your role will involve collaborating with other developers, understanding user requirements, and ensuring seamless functionality across various platforms.   This is a Full-time, Exempt role.    POSITION SUMMARY: Design, develop, and maintain scalable backend services Develop modern,...