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About Us: EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 independent agents and independent marketing organizations (IMOs). Since 2003, we have provided exceptional customer service to our clients by operating with integrity and passion. Our efforts are supported by a dedicated workforce who execute their responsibilities through teamwork and an entrepreneurial spirit. EquiTrust sells products nationwide and is headquartered in Chicago, Illinois, with operations in West Des Moines, How You'll Contribute As a Customer Experience Analyst, you will help shape and enhance the customer experience across our annuity and life insurance business. By leveraging customer feedback, operational data, and journey insights, you will identify opportunities to improve service quality, strengthen customer relationships, and support retention efforts....