12/18/2025
SUMMARY Manages the daily operations of the Claims Department to achieve growth and underwrite profitability goals. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Manages a multi-functional unit of claim professionals and support staff. Leads claim team in support of department initiatives and strategies in cost containment, case file handling, customer service, and quality. Consistently monitors workflows to maximize accuracy and efficiency. Maintains an acceptable level of service and customer satisfaction and retention. Effectively manages the quality review process. Develops unit goals, objectives, processes, procedures, and systems. Stays abreast of changes in workers’ compensation statutes, case law, and rehabilitation advancements. Identifies team staffing needs and takes necessary measures to ensure appropriate levels of service. Mentors employees and develop career paths with growth...
AF Group
Lansing, MI, USA
Full Time
