08/14/2026
Position Summary
The Client Service Associate supports the service of an assigned book of business across commercial lines of insurance, contributing to policy accuracy, client satisfaction, and retention. This is an entry-level role built for candidates who are new to the insurance industry or have minimal experience. The Client Service Associate works alongside Account Managers, Account Executives and Producers to assist with policy changes, endorsements, billing inquiries, certificates, and day-to-day client needs — all aimed at reducing friction and delivering a consistent service experience for FAM’s program clients.
Supervisory Responsibilities:
None
Key Responsibilities
Assist with the endorsement workflow — submitting requests to carriers, following up on completion, and processing approved changes including invoicing and delivery to the client
Assist with policy reviews to confirm coverage accuracy and timely delivery; maintain accurate client records...
Higginbotham
Full Time
